scholarly journals Open Innovation Implementation in the Service Industry: Exploring Practices, Sub-practices and Contextual

2015 ◽  
Vol 3 (2) ◽  
pp. 106-130 ◽  
Author(s):  
Justine Virlee ◽  
Wafa Hammedi ◽  
Vinit Parida
Keyword(s):  
Firm Size ◽  
Open Innovation ◽  
Service Industry ◽  
Service Industries ◽  
High Tech ◽  
Service Firms ◽  
Innovation Implementation ◽  
Managerial Skills ◽  
Knowledge Intensive ◽  
Innovation Practices

This paper addresses a major gap in reported research on open innovation (OI) literature: How do service firms adopt open innovation? This research focuses on data from eighteen service SMEs in Belgium from high-tech and knowledge-intensive service industries. Based on analysis, we find new insights regarding open innovation practices (i.e., inbound and outbound) and sub-practices (i.e., acquiring, sourcing, selling and revealing) for service firms. More specifically, the study showed that service SMEs are more inclined to use inbound practices due to reasons associated with firm size, industry, and knowledge intensity in the market, whereas the decision about which sub-practice to adopt seems to be strongly influenced by the type of actor, the firm’s vulnerability and internal managerial skills, and the existence of complementarities. Thus, we contribute to OI literature as well as capability literature through providing initial insights regarding the adoption of OI by service firms.

High-tech business in crisis conditions: development trends of large, medium and small enterprises

2020 ◽  
Vol 18 (4) ◽  
pp. 48-58
Author(s):  
Vladislav V. Spitsyn ◽  
Alexander A. Mikhal'chuk ◽  
Anastasia A. Bulykina ◽  
Svetlana N. Popova ◽  
Irina E. Nikulina
Keyword(s):  
Small Businesses ◽  
Negative Impact ◽  
Service Industries ◽  
High Tech ◽  
Small Enterprises ◽  
Mathematical Methods ◽  
Crisis Period ◽  
Knowledge Intensive ◽  
Crisis Conditions ◽  
Medium And Small Enterprises

Leading world countries view innovative development and high-tech business as an opportunity to overcome economic stagnation and decline in economic growth. One of the modern trends in the analysis of high-tech development is the study of high-tech knowledge-intensive service industries and their development in times of crisis. The purpose of the paper is to identify patterns of development of large, medium and small enterprises in high-tech service industries in Russia during periods of crisis. Economic and economic-mathematical methods of analysis are applied to the formed samples of enterprises. The research period is 2013-2017. The financial indicators of enterprises were adjusted for the level of accumulated inflation in relation to 2013. According to results, large and medium-sized enterprises showed insignificant or weak significant positive dynamics of revenue during all years of the crisis period. The crisis period did not lead to a decrease in the revenue of these groups of enterprises. The acute phase of the crisis (2014-2015) had a pronounced negative impact on the group of small enterprises in all studied industries, but they successfully recovered in 2016-2017 and reached the pre-crisis level of revenue. The total revenue by industries and groups of enterprises in 2017 became higher than in 2013, and its growth rates were significant for many groups of enterprises, which indicates a successful overcoming of the crisis period and signs of growth in high-tech service industries. Our study shows the need for state support for small businesses in high-tech service industries in crisis conditions, and identifies the possibilities of adaptation of enterprises in these industries to an unfavorable external environment. Our results may be useful for the purposes of government stimulation of economic development in the current environment.

Measuring the impact of relational capital on customer performance in the SME B2B sector

2017 ◽  
Vol 23 (6) ◽  
pp. 1144-1166 ◽  
Author(s):  
Lara Agostini ◽  
Anna Nosella ◽  
Benedetta Soranzo
Keyword(s):  
Absorptive Capacity ◽  
Open Innovation ◽  
Moderating Effect ◽  
High Tech ◽  
Relational Capital ◽  
Marketing Capability ◽  
Content Type ◽  
Innovation Practices ◽  
External Actors ◽  
The Impact

Purpose The purpose of this paper is to investigate the influence that different components of relational capital (marketing capability, open innovation with business and scientific partners, technological reputation, brand) have on customer performance (CP). Moreover, the moderating effect of absorptive capacity on such relationships is tested. Design/methodology/approach First, the direct relationship between the different components of relational capital and CP is analyzed through a linear regression model. Then, to test the moderating effect, two distinct regression analyses are conducted into two sub-samples, defined according to the level of absorptive capacity. The authors carried out these analyses on a sample of 150 small- and medium-sized enterprises (SMEs) in the medium- and high-tech B2B context. Findings Results of this study prove that CP is enhanced through firm marketing capability, open innovation with business partners and technological reputation, while brand and open innovation with scientific partner do not have an association with CP. In particular, the impact of marketing capability and open innovation with business actors on CP is greater for firms with higher absorptive capacity. Research limitations/implications This paper, highlighting the relevance of relational capital and absorptive capacity in improving CP, enhances our knowledge about the factors that help to strengthen the relationships with customers, which is an under-investigated issue especially for SMEs competing in B2B industries, and extends our knowledge on open innovation practices. Practical implications Findings of this paper suggest that, to achieve better CP, managers should pay special attention to nurturing their marketing capability and high-quality relationships with external actors and invest in absorptive capacity to enhance the positive effect of such linkages. Originality/value This work, combining the external perspective of relational capital and the internal organizational dimension of absorptive capacity, provides valuable insights about the knowledge and resource mix that firms might rely on to achieve better customer satisfaction and loyalty.

scholarly journals WHAT DOES OPEN INNOVATION MEAN? BUSINESS VERSUS ACADEMIC PERCEPTIONS

2019 ◽  
Vol 23 (01) ◽  
pp. 1950002 ◽  
Author(s):  
ROMAN TEPLOV ◽  
EKATERINA ALBATS ◽  
DARIA PODMETINA
Keyword(s):  
Open Innovation ◽  
Conceptual Development ◽  
Theoretical Concept ◽  
Business Community ◽  
Innovation Implementation ◽  
Academic Perceptions ◽  
Innovation Practices

Since the first appearance of ‘open innovation’ as a theoretical concept in 2003, the debates on its essence still continue among academics, while its interpretations within the business community also seem to differ from one company to another. Using a survey of 251 companies operating in Europe, in this research, we compare the perceptions of open innovation that exist within both the academic and business worlds, to assist in the conceptual development of the phenomenon. Our research reveals a mismatch in these perceptions, as only a few activities counted as ‘open’ by innovation scholars appear to affect companies’ self-reported state of open innovation implementation. Moreover, our research has shown differences in the interpretation of open innovation among companies of different sizes. Only free revealing, acknowledged by scholars as one of the open innovation practices, has been recognised as such a practice by all the studied firms. This paper contributes to conceptualisation of ‘open innovation’ and shares practical insights on bridging academia and business perceptions of it.

scholarly journals Enacting Professional Service Work in Times of Digitalization and Potential Disruption

2020 ◽  
pp. 109467052091680
Author(s):  
Frida Pemer
Keyword(s):  
Public Relations ◽  
Digital Technologies ◽  
Service Industries ◽  
Professional Service ◽  
Service Work ◽  
Service Firms ◽  
Frontline Workers ◽  
Consumer Services ◽  
Business To Consumer ◽  
Knowledge Intensive

Digitalization has the potential to disrupt many service industries. This is already evident in industries offering standardized business-to-consumer services. Even knowledge-intensive business-to-business (B2B) services have increasingly blended digital technologies. Yet, little is known about how this type of service and its associated service work has changed, as tasks are being increasingly performed by robots or through artificial intelligence. This study fills this void by exploring how frontline workers in two highly knowledge-intensive B2B service industries—auditing and public relations/communication (PR/C) consulting—enact their service work in response to digitalization. Building on an interview study with 50 professionals and taking an interdisciplinary stance we find—contrary to the findings in previous research—that auditing firms embrace digitalization to a larger extent than PR/C firms. Further, we find that the frontline workers’ enactment of their service work is influenced by the fit between technological innovations and the type of intelligence their services are built on, as well as their occupational identities and the service climate within the firms. We conclude the article by developing propositions and a conceptual model, and outline how service firms can support their frontline workers’ infusion of digital technologies in their service work.

Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services

2003 ◽  
Vol 07 (02) ◽  
pp. 189-212 ◽  
Author(s):  
Jeroen P. J. de Jong ◽  
Ron Kemp
Keyword(s):  
Success Factors ◽  
Positive Impact ◽  
Service Industries ◽  
Incremental Innovation ◽  
Service Development ◽  
Service Firms ◽  
New Service Development ◽  
Innovative Behaviour ◽  
Knowledge Intensive

Innovation researchers increasingly pay attention to service industries, resulting in a large amount of literature on success factors in new service development. However, the role of individual co-workers in innovation is still underexposed. This paper investigated the drivers of innovative behaviour of individual co-workers, which is considered to be a major determinant of incremental innovation. From the literature seven constructs were derived that are often discussed as drivers of innovation, but have not been tested as determinants of individual co-workers' innovative behaviour. Survey data were collected from 360 persons working in knowledge-intensive service firms. Based on a regression analysis, it appeared that perceptions of job challenge, autonomy, strategic attention and external contacts are positively related to innovative behaviour of individual co-workers. Also, operating in a market where firms compete on differentiation had a positive impact. On the other hand, a firm climate supportive to innovation and a high variation in demand did not affect innovative behaviour in a direct manner.

scholarly journals The Effect of Open Innovation Implementation on Small Firms’ Propensity for Inbound and Outbound Open Innovation Practices

2020 ◽  
Author(s):  
P. Naruetharadhol ◽  
W.A. Srisathan ◽  
C. Ketkaew
Keyword(s):  
Open Innovation ◽  
Structural Equation ◽  
Small Firms ◽  
Positive Impact ◽  
Limited Resource ◽  
Organisational Structure ◽  
Innovation Implementation ◽  
Data Set ◽  
Variable Influence ◽  
Innovation Practices

Small- and medium-sized enterprises (SMEs) face limited resource capability to implement open innovation. Understanding a robust mechanism of knowledge management, organisational structure, and networks can benefit managerial and organisational drivers to achieve open innovation in general. The paper sheds the new light in developing the open innovation implementation as a latent endogenous variable influence inbound OI and outbound OI. We used structural equation modelling (SEM) on a data set of 636 Thai SMEs. The results reveal that open innovation implementation reflected by managerial and organisational dimensions has a positive impact on contributing to both inbound and outbound OI. A key finding is that open innovation’s diffusion helps SMEs to overcome their technological capabilities to implement OI.

scholarly journals Managing Organizational Open Innovation Capability in a Knowledge-Intensive Business Environment

2019 ◽  
Vol 297 ◽  
pp. 07002
Author(s):  
Yuliia Lazarenko ◽  
Olga Garafonova ◽  
Vyktoriia Marhasova ◽  
Nataliia Tkalenko ◽  
Svetlana Grigashkina
Keyword(s):  
Open Innovation ◽  
Business Environment ◽  
Innovation Capability ◽  
Business Organizations ◽  
Managerial Practices ◽  
Core Areas ◽  
Main Determinants ◽  
Knowledge Intensive ◽  
Definition Of ◽  
Innovation Practices

The paper is aimed to develop a theoretical framework for investigating the main determinants of an organizational open innovation capability and provide a conceptual basis for identifying the core areas which are of importance for effectively managing the implementation of open innovation practices within business organizations. Based on a literature review of research on managerial practices for open innovation collaboration, a definition of a company’s open innovation capability is proposed which places special emphasis on the interrelationship among the strategic components of a business organization’s environment and its dynamic knowledge management capacities. As a result of the study, the integrated model of the organizational open innovation capability is presented that can be used for defining strategic priorities and managerial guidelines for achieving open innovation success. From a practical perspective, companies can apply the proposed conceptual model to review and adjust their organizational open innovation capability on a continuous basis in order to improve innovation performance in the challenging knowledge-intensive business environment.

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