Knowledge Management Driven Crowd Sourcing Platforms Facilitating Moonlighting Practices Of Workforce

The advancement of the economy based on knowledge makes knowledge management critical for organizations. The traditional knowledge management systems have presented some shortcomings on their implementation and management. Social media have demonstrated that are not just a buzzword and have been used increasingly by the organizations as a knowledge management component. This chapter was developed aiming at exploring and critically reviewing the literature of social media use in organizational context as a knowledge management component. The review suggests that, while traditional knowledge management systems are static and often act just as knowledge repositories, social media have the potential for supporting different knowledge management processes that will impact on the organizational culture by encouraging on participation, collaboration and knowledge sharing. Despite their recognized impact on knowledge management processes, some uncertainty remains amongst researchers and practitioners and is associated to the difficulty in understanding and measuring their real impact.

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The Role of Social Media Tools in the Knowledge Management in Organizational Context

Research Anthology on Strategies for Using Social Media as a Service and Tool in Business ◽

10.4018/978-1-7998-9020-1.ch021 ◽

2021 ◽

pp. 422-443

Author(s):

Marcello Chedid ◽

Leonor Teixeira

Keyword(s):

Social Media ◽

Knowledge Management ◽

Traditional Knowledge ◽

Organizational Context ◽

Management Systems ◽

Knowledge Management Systems ◽

Management Processes ◽

Social Media Tools ◽

Knowledge Management Processes

The advancement of the economy based on knowledge makes knowledge management critical for organizations. The traditional knowledge management systems have presented some shortcomings on their implementation and management. Social media have demonstrated that are not just a buzzword and have been used increasingly by the organizations as a knowledge management component. This chapter was developed aiming at exploring and critically reviewing the literature of social media use in organizational context as a knowledge management component. The review suggests that, while traditional knowledge management systems are static and often act just as knowledge repositories, social media have the potential for supporting different knowledge management processes that will impact on the organizational culture by encouraging on participation, collaboration and knowledge sharing. Despite their recognized impact on knowledge management processes, some uncertainty remains amongst researchers and practitioners and is associated to the difficulty in understanding and measuring their real impact.

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Social Influence and Knowledge Management Systems Use: Evidence from Panel Data

MIS Quarterly ◽

10.25300/misq/2013/37.1.13 ◽

2013 ◽

Vol 37 (1) ◽

pp. 299-313 ◽

Cited By ~ 62

Author(s):

Yinglei Wang ◽

◽

Darren B. Meister ◽

Peter H. Gray ◽

◽

...

Keyword(s):

Knowledge Management ◽

Panel Data ◽

Social Influence ◽

Management Systems ◽

Knowledge Management Systems

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Utilizing a systematic literature review to develop an integrated framework for information and knowledge management systems

VINE Journal of Information and Knowledge Management Systems ◽

10.1108/vjikms-03-2017-0011 ◽

2017 ◽

Vol 47 (2) ◽

pp. 250-264 ◽

Cited By ~ 7

Author(s):

Chulatep Senivongse ◽

Alex Bennet ◽

Stefania Mariano

Keyword(s):

Knowledge Management ◽

Literature Review ◽

Systematic Literature Review ◽

Value Added ◽

Specific Area ◽

Management Systems ◽

Knowledge Management Systems ◽

Content Type ◽

Integrated Framework ◽

Information And Knowledge Management

Purpose The purpose of this paper is to demonstrate the value of using a systematic literature review to develop an integrated framework for information and knowledge management systems. Design/methodology/approach First, the systematic literature review method is introduced, differentiating it from traditional literature reviews in terms of value-added and limitations. Second, this methodology is used in a research application focused on absorptive capacity internal capabilities with regard to the processes of acquisition, assimilation, transformation and exploitation. Third, an integrated framework for information and knowledge management systems is developed from this application. Findings The systematic literature review approach provides a rigor that can assist in reducing researcher bias while simultaneously enabling the definition of a precise scope of review, with a clear explanation of selection criteria with the objective to find and review all the studies that are relevant to the search definitions. As a research method, it effectively supports a qualitative, quantitative or mixed methodology. Research limitations/implications This methodology was applied to one specific area of research. Specific limitations include the availability of articles in subscribed databases and the analytical capabilities of the tools used for text mining and analytics. Originality/value This paper demonstrates the usefulness of the systematic literature review methodology in developing an integrated framework for analysis.

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Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge

Journal of Information Systems ◽

10.2308/jis.2008.22.2.77 ◽

2008 ◽

Vol 22 (2) ◽

pp. 77-101 ◽

Cited By ~ 36

Author(s):

Holli McCall ◽

Vicky Arnold ◽

Steve G. Sutton

Keyword(s):

Knowledge Management ◽

Problem Solving ◽

Knowledge Acquisition ◽

Reference Materials ◽

Explicit Knowledge ◽

Experimental Methodology ◽

Management Systems ◽

Knowledge Management Systems ◽

Use Of Knowledge ◽

The Impact

ABSTRACT: In an era where knowledge is increasingly seen as an organization's most valuable asset, many firms have implemented knowledge-management systems (KMS) in an effort to capture, store, and disseminate knowledge across the firm. Concerns have been raised, however, about the potential dependency of users on KMS and the related potential for decreases in knowledge acquisition and expertise development (Cole 1998; Alavi and Leidner 2001b; O'Leary 2002a). The purpose of this study, which is exploratory in nature, is to investigate whether using KMS embedded with explicit knowledge impacts novice decision makers' judgment performance and knowledge acquisition differently than using traditional reference materials (e.g., manuals, textbooks) to research and solve a problem. An experimental methodology is used to study the relative performance and explicit knowledge acquisition of 188 participants partitioned into two groups using either a KMS or traditional reference materials in problem solving. The study finds that KMS users outperform users of traditional reference materials when they have access to their respective systems/materials, but the users of traditional reference materials outperform KMS users when respective systems/materials are removed. While all users improve interpretive problem solving and encoding of definitions and rules, there are significant differences in knowledge acquisition between the two groups.

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