The Role of Social Media Tools in the Knowledge Management in Organizational Context

Management Processes ◽

Social Media Tools ◽

The advancement of the economy based on knowledge makes knowledge management critical for organizations. The traditional knowledge management systems have presented some shortcomings on their implementation and management. Social media have demonstrated that are not just a buzzword and have been used increasingly by the organizations as a knowledge management component. This chapter was developed aiming at exploring and critically reviewing the literature of social media use in organizational context as a knowledge management component. The review suggests that, while traditional knowledge management systems are static and often act just as knowledge repositories, social media have the potential for supporting different knowledge management processes that will impact on the organizational culture by encouraging on participation, collaboration and knowledge sharing. Despite their recognized impact on knowledge management processes, some uncertainty remains amongst researchers and practitioners and is associated to the difficulty in understanding and measuring their real impact.

Social Media for Knowledge Management Applications in Modern Organizations - Advances in Knowledge Acquisition, Transfer, and Management ◽

The Role of Social Media Tools in the Knowledge Management in Organizational Context

10.4018/978-1-5225-2897-5.ch002 ◽

2018 ◽

pp. 31-57

Author(s):

Marcello Chedid ◽

Leonor Teixeira

Keyword(s):

Social Media ◽

Knowledge Management ◽

Traditional Knowledge ◽

Organizational Context ◽

Management Systems ◽

Management Processes ◽

Social Media Tools ◽

Ontology-Based Applications for Enterprise Systems and Knowledge Management - Advances in Knowledge Acquisition, Transfer, and Management ◽

Knowledge Management Processes Supported by Ontology Technologies

10.4018/978-1-4666-1993-7.ch007 ◽

2013 ◽

pp. 125-140

Author(s):

Alexandra Pomares-Quimbaya ◽

Miguel Eduardo Torres-Moreno

Keyword(s):

Knowledge Management ◽

Management System ◽

Knowledge Management System ◽

Management Systems ◽

Alternative View ◽

Sources Of Information ◽

Management Processes ◽

Definition Of ◽

Although ontologies have been used in a considerable number of knowledge management projects, in most of them their application has been limited to the definition of a common organizational language. This chapter offers an alternative view on the use of ontologies, supporting all of the knowledge management processes, including generation, acquisition, transference, and integration of knowledge. The focus of this chapter is on presenting how ontologies can be included in knowledge management systems to promote availability of knowledge, knowledge evolution, automatic and semi-automatic knowledge extraction, and integration of heterogeneous sources of information. Each one of these characteristics is supported by ontology technologies including the processes required to engineer and manage an ontology, such as: querying, mapping, and evolution. Finally, the architecture of a proposed knowledge management system that uses ontologies to improve its processes is presented.

Organizational Capabilities and Knowledge Management Success

International Journal of Asian Business and Information Management ◽

10.4018/ijabim.2016010102 ◽

2016 ◽

Vol 7 (1) ◽

pp. 18-29 ◽

Cited By ~ 1

Author(s):

Satyendra C. Pandey

Keyword(s):

Knowledge Management ◽

Case Study Research ◽

Organizational Capabilities ◽

Management Systems ◽

Management Processes ◽

Research Questions ◽

Role Of It

Literature on KM has greatly emphasized the role of IT as a decisive element in the success of KM while other capabilities are ignored or are not taken into account together. How these capabilities work together to support KM is a subject under-explored in the literature. The present study makes an attempt to bridge this gap and tries to answer the following research questions: (a) how organizational capabilities manifest themselves in the knowledge management processes; (b) how do the capabilities support the KM initiatives; and (c) how similar knowledge management systems can lead to different KM success patterns with difference in capabilities. Paper makes use of qualitative case study research design to explore the above questions in two mid-sized Indian IT Companies. Findings of the study show that companies operating in the same industry and having similar knowledge management systems can exhibit different level of success and acceptance based on their organizational capabilities.

Exploring the role of knowledge management practices in fostering customer relationship management as a catalyst of marketing innovation

Baltic Journal of Management ◽

10.1108/bjm-10-2014-0166 ◽

2015 ◽

Vol 10 (4) ◽

pp. 393-412 ◽

Cited By ~ 20

Author(s):

Aurora Garrido-Moreno ◽

Nigel Lockett ◽

Victor Garcia-Morales

Keyword(s):

Social Media ◽

Knowledge Management ◽

Customer Relationship Management ◽

Relationship Management ◽

Customer Relationship ◽

Content Type ◽

Service Companies ◽

Management Processes ◽

Social Media Tools ◽

Purpose – The purpose of this paper is to propose a research model exploring the link between knowledge management processes and customer relationship management (CRM) performance. It seeks to answer two research questions: What are the effective drivers of knowledge management processes in the context of a CRM initiative? Do these processes make a real impact on CRM performance? Design/methodology/approach – The paper is based on data obtained from a sample of 93 service companies located in Spain. The authors conducted a structural equation modeling analysis using PLS to test the proposed hypotheses. Findings – It was observed that both technological and organizational readiness were effective drivers of knowledge management. However, it was contrasted also that the usage of social media tools was not significantly related to knowledge management. Results show a real impact of knowledge management processes on CRM performance, so companies can understand how to implement successfully those initiatives. Research limitations/implications – The main limitations of the study are that it was based on cross-sectional data and that variables were measured based on the perceptions of general managers. Practical implications – Service companies need to invest in technological infrastructures, and create an appropriate organizational climate (top management support, employees commitment) in order to promote effective knowledge management processes, that will enable CRM success, paving the way for the development of marketing innovations. Originality/value – This is the first empirical work that examines in confirmatory way what are the main drivers of knowledge management processes, including in the analysis the impact of both organizational and technological readiness, and considering also the usage of social media tools, in the context of a CRM initiative.

The dynamic relationship of knowledge management processes and project success: modeling the mediating role of knowledge worker satisfaction

Business Process Management Journal ◽

10.1108/bpmj-08-2021-0500 ◽

2021 ◽

Vol 27 (6) ◽

pp. 1657-1676

Author(s):

Anum Shahzadi ◽

Shuangyan Li ◽

Umar Farooq Sahibzada ◽

Mehwish Malik ◽

Roshi Khalid ◽

...

Keyword(s):

Knowledge Management ◽

Project Success ◽

Knowledge Worker ◽

Entrepreneurial Leadership ◽

Content Type ◽

Mediating Role ◽

Management Processes ◽

Worker Satisfaction ◽

PurposeConstructed upon a knowledge-based view, the purpose of this paper aims to empirically examine the entrepreneurial leadership impact as knowledge management enabler on knowledge management processes and knowledge management processes on project success. The study further ascertains the mediating role of knowledge worker satisfaction among knowledge management processes and project success.Design/methodology/approachUsing the data collected from 302 project workers from the software industry, China. The research used structural equation modeling (SEM) to analyze the hypothesis relationships using smart-PLS 3.2.9.FindingsThe outcome of the study reveals that entrepreneurial leadership has a substantial significant impact on knowledge management processes, and knowledge management processes influence project success via knowledge worker satisfaction as a mediator both directly and indirectly. Moreover, the study found partial mediation of knowledge worker satisfaction between knowledge management processes and project success.Practical implicationsThe current research identifies that entrepreneurial leadership may play a role in fostering knowledge management processes in project-based organizations (e.g. software industry) that can use the knowledge management processes to increase their chances of project success. More broadly, the current study contributes to the entrepreneurial leadership, knowledge management processes, knowledge worker satisfaction and project success existing literature and strengthens the relationship and suggest that how project manager's value knowledge worker satisfaction and help organizations gain competitive advantage and project success.Originality/valueAlthough there is an increased significance of knowledge management in the software industry, there is a lack of research that examines the enabling factors and outcomes of knowledge management practices. The present study is one of the first studies to ascertain the relationship of entrepreneurial leadership, knowledge management processes, knowledge worker satisfaction and project success. This is one of the initial researches that not only empirically examines the interrelationships among these variables but also enlighten insights into the current literature by instantaneous investigation of the mediating role of knowledge worker satisfaction.

Designing and Implementing Global Supply Chain Management - Advances in Logistics, Operations, and Management Science ◽

Systems for Knowledge Management along the Supply Chain

10.4018/978-1-4666-9720-1.ch005 ◽

2016 ◽

pp. 92-104 ◽

Cited By ~ 1

Author(s):

John S. Edwards

Keyword(s):

Knowledge Management ◽

Supply Chain ◽

Systems Development ◽

General Purpose ◽

Management Systems ◽

Service Supply Chain ◽

Knowledge Exploration ◽

General Purpose Software

This chapter explains the role of knowledge management systems, whether technology-based or people-based, in service supply chain management. A systematic literature review was carried out to identify relevant examples of both successful and unsuccessful knowledge management systems. These are analyzed in terms of process, people and technology aspects, and the activities in the knowledge life-cycle (create, acquire, store, use, refine, transfer) that they support. These include systems used within a single organization, systems shared with supply chain partners, and systems shared with customers, the latter being the least common. Notable features are that more systems support knowledge exploitation than knowledge exploration, and that general-purpose software (e.g., internet search, database) is used more than software specific to knowledge management (e.g., data mining, “people finder”). The widespread use of mobile devices and social media offers both an opportunity and a challenge for future knowledge management systems development.

Qualitative Analysis of Semantically Enabled Knowledge Management Systems in Agile Software Engineering

Conceptual Models and Outcomes of Advancing Knowledge Management ◽

10.4018/978-1-4666-0035-5.ch008 ◽

2012 ◽

pp. 144-164

Author(s):

Jörg Rech ◽

Christian Bogner

Keyword(s):

Knowledge Management ◽

Software Engineering ◽

Qualitative Analysis ◽

Management Systems ◽

Two Phase ◽

Complex Processes ◽

Management Processes ◽

Agile Software Engineering ◽

Agile Software

In many agile software engineering organizations there is not enough time to follow knowledge management processes, to retrieve knowledge in complex processes, or to systematically elicit knowledge. This chapter gives an overview about the human-centered design of semantically-enabled knowledge management systems based on Wikis used in agile software engineering environments. The methodology – developed in the RISE (Reuse in Software Engineering) project – enables and supports the design of human-centered knowledge sharing platforms, such as Wikis. Furthermore, the paper specifies requirements one should keep in mind when building human-centered systems to support knowledge management. A two-phase qualitative analysis showed that the knowledge management system acts as a flexible and customizable view on the information needed during working-time which strongly relieves software engineers from time-consuming retrieval activities. Furthermore, the observations gave some hints about how the software system supports the collection of vital working experiences and how it could be subsequently formed and refined.