scholarly journals Mediating Impact of Emotional Intelligence Competencies on the Relationship of Conflict Management Styles and Service Quality of Higher Education: A Pakistan Based Study

2019 ◽  
Vol 5 (4) ◽  
pp. 623-636
Author(s):  
Umair Asghar ◽  
Khalid Pervaiz
Keyword(s):  
Higher Education ◽  
Emotional Intelligence ◽  
Service Quality ◽  
Conflict Management ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Quality Of Higher Education ◽  
Relationship Of ◽  
The Relationship

This quantitative, investigation was to explore mediating impact of emotional intelligence competencies on the relationship between conflict management styles and service quality of higher education. In this study, multi-stage cluster sampling technique was applied for the selection of sample whereas SPSS was used for testing the hypothesis which measures the direct and indirect effect. Structured questionnaires were used for data collection which comprised of 5 points Likert scale. The findings proved partial mediation to emotional intelligence competencies between the relationship of conflict management styles and service quality of higher education which indicates higher the emotional intelligence competency the staff has, would have the higher the ability to resolve day to day conflicts. The research suggests that faculty and staff training programs, workshops to improve service quality would help to narrow the gap between customer’s perceptions and expectations.

Emotional intelligence, conflict management styles, and innovation performance

2015 ◽  
Vol 26 (4) ◽  
pp. 450-478 ◽  
Author(s):  
Su Juan Zhang ◽  
Yong Qiang Chen ◽  
Hui Sun
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Construction Industry ◽  
Management Strategies ◽  
Innovation Performance ◽  
Mediating Effect ◽  
Management Styles ◽  
Conflict Management Styles ◽  
Content Type ◽  
The Relationship

Purpose – This paper aims to investigate the relationship among emotional intelligence (EI), conflict management styles (CMSs) and innovation performance, and test the mediating effects of various types of CMSs. Innovation is playing a more and more critical role in the survival and development of companies. EI is assumed to be an antecedent of employees’ innovation performance. Conflict is an inevitable phenomenon in organizations, and different CMSs have different impacts on individual performance. Design/methodology/approach – Research data were obtained from 159 employees in the construction industry in China. SPSS 19.0 was used to test and verify the hypotheses concerning the relationship among EI, CMSs and innovation performance. The authors also conducted a 500-times bootstrapping to verify the mediating roles of different CMSs. Findings – Results indicate that EI is positively and significantly associated with integrating, compromising and dominating styles, as well as innovation performance in the construction industry. In addition, the integrating style has a significantly positive relationship with innovation performance. This research also confirms the mediating effect of integrating style on the relationship between EI and innovation performance. Practical implications – The authors recommend that managers, especially in the construction industry, who are willing to maintain high levels of innovation performance of employees can provide EI training programs. In addition, to improve innovation performance, companies should provide employees with appropriate training emphasizing the importance of conflict management strategies, especially the integrating style. Originality/value – Limited research has focused on the antecedents of conflict management strategies or the relationship between EI and innovation performance. A framework integrating EI, CMSs and innovation performance is put forward and empirical evidence of the relationship between EI and employees’ innovation performance is provided. This research helps to have a better understanding of the relationship between EI and innovation performance by introducing the integrating style as a mediating variable.

scholarly journals The Role of Strategic Leadership in the Application of the Quality of Higher Education

2018 ◽  
Vol 2 (2) ◽  
pp. 22-36
Author(s):  
Mahmoud Hassan Gomaa ◽  
Amer Rashid Aanid ◽  
Mohammed Ibrahim Tayeh
Keyword(s):  
Higher Education ◽  
Data Collection ◽  
Research Problem ◽  
Strategic Leadership ◽  
Data Collection Tool ◽  
Quality Of Higher Education ◽  
Relationship Of ◽  
The Relationship

   The research aims to identify the level of strategic leadership and quality of higher education, and testing the relationship of correlation and influence between strategic leadership and quality of higher education, The research problem was the role of strategic leadership in the quality of higher education of Diyala University. The questionnaire was used as a data collection tool, distributed to 30 forms as a sample for research, analyzed using the SPSS program, For the purpose of testing research hypotheses. The research found a correlation and an impact between strategic leadership and quality of higher education. The research ended with a set of recommendations that it is hoped will benefit the concerned.

scholarly journals Impact of Communication Climate on Conflict Management Styles among Employees

2021 ◽  
Vol 7 (1) ◽  
pp. 63-68
Author(s):  
Nazia Jahangir ◽  
Aasima Safdar ◽  
Beenish Zaheen
Keyword(s):  
Conflict Management ◽  
Organizational Conflict ◽  
Power Method ◽  
Management Styles ◽  
Supportive Communication ◽  
Communication Climate ◽  
Conflict Management Styles ◽  
Defensive Communication ◽  
The Relationship

The quality of the relationship between people manifested by spoken and wordless messages refers to the communication climate. The approach of people about how to feel about each other generates the communication climate. When people perceive they are desirable so it builds the productive communication climate. A negative climate makes it difficult for people, because it is hard to communicate. The purpose of present study is to find out impact of communication climate on conflict management styles among employees. The sample was consisted on N=295employees calculate by using G-power method. Employees were taken from different organizations of Multan .Communication Climate Inventory and Rahim Organizational conflict inventory were used to collect the data. The result shows that integrating and obliging styles of handling conflict are significantly correlated with supportive communication climate. The result also shows that dominating and avoiding styles are significantly correlated with Defensive communication climate. There is a significant impact of communication climate on conflict management styles among employees.

Measuring Relative Effectiveness of Service Quality Factors Affecting Quality of Higher Education in India

2021 ◽  
Vol 11 (2) ◽  
pp. 30-46
Author(s):  
Anshuman Kaler
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Dominant Role ◽  
Relative Effectiveness ◽  
Program Quality ◽  
Quality Factors ◽  
Factors Affecting ◽  
Input Quality ◽  
Quality Of Higher Education

The existing competitive environment in the education sector in India has forced higher education institutes to adopt ‘students as a customer' approach in educational delivery. The extant literature supports seven dimensions of service quality namely input quality, curriculum, academic facilities, industry interaction, interaction quality, support facilities, and nonacademic processes. The objective of the study was to measure the relative effectiveness of service quality factors as perceived by the Indian students. Focus group interviews were conducted with a group of technical and management students. Stratified judgmental sampling was used for the data collection. In the current study, it was observed that the factor of program quality plays a more dominant role than the factor of quality of life in determining the service quality in institutes of higher education. It is further observed that in the sub-dimension of program quality, the factor of curriculum and academic facilities are relatively more dominant than the factor of input quality.

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