scholarly journals Effect of Service Quality on Patient Satisfaction at Graha Juanda Hospital in Bekasi

Jurnal Office ◽  
2020 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Ahmad Nurhadi
Keyword(s):  
Patient Satisfaction ◽  
Statistical Analysis ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Regression Testing ◽  
Average Score ◽  
Analysis Technique ◽  
Surrounding Areas ◽  
Improve Health

To improve health services to the community, RS. Graha Juanda Bekasi, as a referral for patients in Bekasi and its surrounding areas, continues to make improvements. This study aims to determine the effect of service quality on patient satisfaction at Graha Juanda Hospital in Bekasi. The method used is explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this research variable Service Quality obtained an average score of 3.40 with good criteria. The patient satisfaction variable obtained an average score of 3.82 with good criteria. Service quality has a significant effect on patient satisfaction with the regression equation Y = 7.695 + 0.897X, and a correlation value of 0.784 or strong with a determination of 61.5%. Hypothesis testing obtained a significance of 0.000 <0.05.

scholarly journals The Effect of Promotion on Purchasing Decisions at PT. Auto 2000 Bintaro

Jurnal Office ◽  
2020 ◽  
Vol 6 (1) ◽  
pp. 9
Author(s):  
Mahnun Mas’adi
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Regression Testing ◽  
Regression Equation ◽  
Average Score ◽  
Decision Variable ◽  
Purchasing Decisions ◽  
Purchasing Decision ◽  
Analysis Technique

This study aims to determine the effect of promotion on purchasing decisions at PT. AUTO 2000 Bintaro. The method used is explanatory research with a sample of 85 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this research variable Promotion obtained an average score of 3.42 with good criteria. The purchasing decision variable obtained an average score of 3.83 with good criteria. The promotion has a significant effect on purchasing decisions with the regression equation Y = 8.949 + 0.862X, and a correlation value of 0.772 or strong with a determination of 59.5%. Hypothesis testing obtained a significance of 0.000 <0.05.

scholarly journals Effect of Service Quality and Price on Customer Satisfaction at Kartika Candra in Jakarta

2020 ◽  
Vol 10 (1) ◽  
pp. 113
Author(s):  
Raden Roro Ayumetarini
Keyword(s):  
Quality Of Service ◽  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Analysis Technique

This study aims to determine the effect of service quality and price on customer satisfaction at Kartika Candra in Jakarta. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study the quality of service significantly influence customer satisfaction by 40.6%, hypothesis testing obtained significance 0,000 <0.05. Price significantly influence customer satisfaction by 40.0%, the hypothesis test obtained significance of 0,000 <0.05. Service quality and price simultaneously have a significant effect on customer satisfaction by 50.3%, hypothesis testing obtained significance 0,000 <0.05.

scholarly journals The Influence of Product Quality and Service Quality on Customer Satisfaction at Mitra 10 in Depok

Jurnal Office ◽  
2020 ◽  
Vol 5 (2) ◽  
pp. 75
Author(s):  
Neneng Susanti ◽  
Jasmani Jasmani
Keyword(s):  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Product Quality ◽  
Regression Testing ◽  
Analysis Technique ◽  
Study Product

This study aims to determine the effect of product quality and service quality on customer satisfaction at Mitra 10 in Depok. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this study product quality have a significant effect on customer satisfaction by 41.6%, hypothesis testing obtained significance 0,000 <0.05. Service quality has a significant effect on customer satisfaction by 42.7%, hypothesis testing obtained significance 0,000 <0.05. Product quality and service quality simultaneously have a significant effect on customer satisfaction by 52.3%, hypothesis testing obtained significance of 0,000 <0.05.

scholarly journals Effect of Promotion and Service Quality on Customer Satisfaction at PT. Surya Karya Prima in Jakarta

2020 ◽  
Vol 7 (1) ◽  
pp. 65
Author(s):  
Triyadi Triyadi
Keyword(s):  
Quality Of Service ◽  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Analysis Technique

Fulfillment of customer desires becomes very important in determining the quality of service, because what determines whether or not the quality of service is not producers or companies but consumers. This study aims to determine the effect of promotion and service quality on customer satisfaction at PT. Surya Karya Prima in Jakarta. The method used was explanatory research with a sample of 100 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study have a significant effect on customer satisfaction by 38.7%, hypothesis testing obtained significance 0,000 <0.05. Service quality has a significant effect on customer satisfaction by 48.5%, the hypothesis test obtained significance 0,000 <0.05. Promotion and quality of service simultaneously have a significant effect on customer satisfaction by 56.0%, hypothesis testing obtained significance 0,000 <0.05.

scholarly journals PENGARUH KOMUNIKASI YANG EFEKTIF TERHADAP KINERJA KARYAWAN PADA PT. FEDERAL INTERNATIONAL FINANCE (FIF) DI PAMULANG

2020 ◽  
Vol 21 (1) ◽  
pp. 1-6
Author(s):  
Achmad Rozi
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Correlation Coefficient ◽  
International Finance ◽  
Employee Performance ◽  
Strong Relationship ◽  
Regression Testing ◽  
Average Score ◽  
Performance Variables ◽  
Analysis Technique

This study aims to determine the effect of effective communication on employee performance at PT. Federal International Finance (FIF) in Pamulang. The method used was explanatory research with a sample of 88 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study communication variables obtained an average score of 3.42 with good criteria. Employee performance variables obtained an average score of 3.79 with good criteria. Communication has a positive and significant effect on employee performance with a regression equation value of Y = 8.691 + 0.854X, and the correlation coefficient value is 0.777 or has a strong relationship with the determination value of 60.4%. Hypothesis testing obtained significance of 0,000 0.05.

scholarly journals The Influence of Promotion and Distribution Accuracy on Consumer Purchase Interest in PT. Enzym Bioteknologi Internusa

2020 ◽  
Vol 1 (1) ◽  
pp. 119
Author(s):  
Achmad Rozi
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Significant Influence ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Sales Promotion ◽  
Analysis Technique

The implementation of promotional activities carried out by the company includes advertising, sales promotion, personal sales, and publicity. This study aims to determine the effect of promotion and accuracy of distribution of consumer buying interest at PT. Enzym Biotechnology Internusa. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study have a significant influence on consumer buying interest of 41.1%, hypothesis testing obtained significance 0,000 <0.05. The accuracy of the distribution has a significant effect on consumer buying interest by 39.1%, the hypothesis test obtained a significance of 0,000 <0.05. Promotion and accuracy of distribution simultaneously have a significant effect on consumer buying interest of 50.2%, the hypothesis test obtained significance of 0,000 <0.05.

scholarly journals The Effect of Work Motivation and Discipline on Employee Productivity at PT. Anugerah Agung in Jakarta

2019 ◽  
Vol 6 (2) ◽  
pp. 187
Author(s):  
Sutrisno Sutrisno ◽  
Denok Sunarsi
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Work Motivation ◽  
Regression Testing ◽  
Employee Productivity ◽  
Analysis Technique

This study aims to determine the effect of motivation and work discipline on employee productivity at PT. Anugerah Agung in Jakarta. The method used was explanatory research with a sample of 85 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study have a significant effect on employee productivity by 48.6%, hypothesis testing obtained significance 0,000 <0.05. Work discipline has a significant effect on employee productivity by 44.6%, hypothesis testing obtained significance of 0,000 <0.05. Motivation and work discipline simultaneously have a significant effect on employee productivity by 56.2%, hypothesis testing obtained significance of 0,000 <0.05.

scholarly journals Pengaruh Capital Adequacy Ratio dan Beban Operasional Terhadap Pendapat Operasional Terhadap Return on Asset Pada PT Bank Mandiri (Persero) Tbk

2020 ◽  
Vol 3 (2) ◽  
pp. 248-258
Author(s):  
Janudin Janudin ◽  
Siti Khotijah
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Regression Equation ◽  
Capital Adequacy ◽  
Return On Assets ◽  
Operating Income ◽  
Analysis Technique ◽  
Capital Adequacy Ratio

This study aims to determine the effect and impact of the Capital Adequacy Ratio (X1 ) and Operational Expenses on Operating Income (X2 ) on Return on Assets (Y) at PT Bank Mandiri (Persero). Tbk. The method used is explanatory research. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of the research conducted indicate that the Capital Adequacy Ratio (X1 ) does not have a significant effect on Return on Assets (Y), the determination value is 74.8%, the hypothesis test is obtained by count <ttable or (- 3.851 <2.571). Operational Expense on Operating Income (X2 ) has no significant effect on Return on Assets (Y) with a determination value of 97.1%, hypothesis testing is obtained tcount <ttable or (- 13.010 <2.571). Capital Adequacy Ratio (X1 ) and Operating Expenses to Operating Income (X2 ) simultaneously have a significant effect on Return on Assets (Y), the regression equation Y = 8,202 - 0.017X1 - 0.074X2 and a determination value of 97.4%, hypothesis testing is obtained with Fcount> Ftable or (73,717> 6,590). Abstrak Penelitian ini bertujuan untuk mengetahui Pengaruh Capital Adequecy Ratio (X1) dan Beban Operasional terhadap Pendapatan Operasional (X2) Terhadap Return on Asset (Y) Pada PT. Bank Mandiri (Persero). Tbk. Metode yang digunakan adalah explanatory research. Teknik analisis menggunakan analisis statistik dengan pengujian regresi, korelasi, determinasi dan uji hipotesis. Hasil penelitian ini Capital Adequecy Ratio (X1) tidak berpengaruh signifikan terhadap Return on Asset (Y), nilai determinasi sebesar 74,8%, uji hipotesis diperoleh t hitung < t tabel atau (- 3,851 < 2,571). Beban Operasional terhadap Pendapatan Operasional(X2) tidak berpengaruh signifikan terhadap Return on Asset (Y) dengan nilai determinasi sebesar 97,1%, uji hipotesis diperoleh t hitung < t tabel atau (- 13,010 < 2,571). Capital Adequecy Ratio (X1) dan Beban Operasional terhadap Pendapatan Operasional (X2) secara simultan berpengaruh signifikan terhadap Return on Asset (Y) diperoleh persamaan regresi Y = 8,202 - 0.017X1 - 0.074X2 dan nilai determinasi sebesar 97,4%, uji hipotesis diperoleh nilai F hitung > F tabel atau (73,717 > 6,590) Kata Kunci : Capital Adequacy Ratio, Beban Operasional terhadap Pendapatan Operasional, Return on Asset

scholarly journals The Influence of Working Capital Ratio and Debt Ratio to Rentability at PT. Holcim Indonesia, Tbk for the Period 2010-2019

2021 ◽  
Vol 4 (1) ◽  
pp. 277-286
Author(s):  
Ratna Dumilah
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Regression Equation ◽  
Debt Ratio ◽  
Working Capital ◽  
Analysis Technique ◽  
Capital Ratios

This study aims to determine the effect of working capital ratio and debt ratio to profitability at PT. Holcim Indonesia, Tbk. The method used is explanatory research. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study, the working capital ratio has a significant effect on profitability of 44.3%, the hypothesis test is obtained t count > t table or (2.552 > 2.306). The debt ratio has a significant effect on Rentability of 69.4%, the hypothesis test is obtained t count < t table or (-4.258 < 2.306). Working capital ratios and debt ratios simultaneously have a significant effect on Profitability obtained by the regression equation Y = 24.307 + 0.621X1 - 0.430X2 and a determination value of 96.2%, hypothesis testing obtained a calculated F value > F table or (88.636 > 4,350).

scholarly journals The Effect of Product Prices and Promotions on Purchasing Decisions of Mitsubishi Brand Cars at PT. Srikandi Diamond Motors, Tangerang Branch

2020 ◽  
Vol 1 (1) ◽  
pp. 175
Author(s):  
Ahmad Nurhadi
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Purchasing Decisions ◽  
Analysis Technique

This study aims to determine the effect of product prices and promotions on purchasing decisions of Mitsubishi brand cars at PT. Srikandi Diamond Motors Tangerang Branch. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study the price of products significantly influence the decision to purchase a Mitsubishi brand car by 42.7%, the hypothesis test obtained significance of 0,000 <0.05. Promotion has a significant effect on the decision to purchase a Mitsubishi brand car of 43.1%, the hypothesis test obtained a significance of 0,000 <0.05. Product prices and promotions simultaneously have a significant effect on purchasing decisions of Mitsubishi brand cars by 53.5%, hypothesis testing obtained significance of 0,000 <0.05.

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