scholarly journals The Influence of Product Quality and Service Quality on Customer Satisfaction at Mitra 10 in Depok

Jurnal Office ◽  
2020 ◽  
Vol 5 (2) ◽  
pp. 75
Author(s):  
Neneng Susanti ◽  
Jasmani Jasmani
Keyword(s):  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Product Quality ◽  
Regression Testing ◽  
Analysis Technique ◽  
Study Product

This study aims to determine the effect of product quality and service quality on customer satisfaction at Mitra 10 in Depok. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this study product quality have a significant effect on customer satisfaction by 41.6%, hypothesis testing obtained significance 0,000 <0.05. Service quality has a significant effect on customer satisfaction by 42.7%, hypothesis testing obtained significance 0,000 <0.05. Product quality and service quality simultaneously have a significant effect on customer satisfaction by 52.3%, hypothesis testing obtained significance of 0,000 <0.05.

scholarly journals Effect of Service Quality and Price on Customer Satisfaction at Kartika Candra in Jakarta

2020 ◽  
Vol 10 (1) ◽  
pp. 113
Author(s):  
Raden Roro Ayumetarini
Keyword(s):  
Quality Of Service ◽  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Analysis Technique

This study aims to determine the effect of service quality and price on customer satisfaction at Kartika Candra in Jakarta. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study the quality of service significantly influence customer satisfaction by 40.6%, hypothesis testing obtained significance 0,000 <0.05. Price significantly influence customer satisfaction by 40.0%, the hypothesis test obtained significance of 0,000 <0.05. Service quality and price simultaneously have a significant effect on customer satisfaction by 50.3%, hypothesis testing obtained significance 0,000 <0.05.

scholarly journals Effect of Promotion and Service Quality on Customer Satisfaction at PT. Surya Karya Prima in Jakarta

2020 ◽  
Vol 7 (1) ◽  
pp. 65
Author(s):  
Triyadi Triyadi
Keyword(s):  
Quality Of Service ◽  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Analysis Technique

Fulfillment of customer desires becomes very important in determining the quality of service, because what determines whether or not the quality of service is not producers or companies but consumers. This study aims to determine the effect of promotion and service quality on customer satisfaction at PT. Surya Karya Prima in Jakarta. The method used was explanatory research with a sample of 100 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study have a significant effect on customer satisfaction by 38.7%, hypothesis testing obtained significance 0,000 <0.05. Service quality has a significant effect on customer satisfaction by 48.5%, the hypothesis test obtained significance 0,000 <0.05. Promotion and quality of service simultaneously have a significant effect on customer satisfaction by 56.0%, hypothesis testing obtained significance 0,000 <0.05.

scholarly journals The Influence of Product Innovation and Product Quality on Consumer Purchase Interest in PT. Alfasindo Metal in Jakarta

2019 ◽  
Vol 6 (2) ◽  
pp. 197
Author(s):  
Priehadi Dhasa Eka
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Product Quality ◽  
Product Innovation ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Consumer Interest ◽  
Analysis Technique ◽  
Study Product

This study aims to determine the effect of product innovation and product quality on consumer buying interest at PT. Alfasindo Metal in Jakarta. The method used was explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study Product Innovation significantly influence consumer interest by 40.8%, the hypothesis test obtained significance 0,000 <0.05. Product quality has a significant effect on consumer buying interest by 41.5%, hypothesis testing obtained significance of 0,000 <0.05. Product innovation and product quality simultaneously have a significant effect on consumer buying interest of 51.2%, the hypothesis test obtained a significance of 0,000 <0.05.

scholarly journals The Effect between Product Quality and Promotional Activities on Consumer Purchase Interest (A Case Study of Garuda Peanut Products Produced by PT. Garudafood, Tbk)

2020 ◽  
Vol 3 (4) ◽  
pp. 3821-3830
Author(s):  
Udin Ahidin
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Product Quality ◽  
Purchase Intention ◽  
Hypothesis Test ◽  
Regression Testing ◽  
Regression Equation ◽  
Analysis Techniques ◽  
Study Product

This study aims to determine the effect of product quality and promotional activities on consumer buying interest (Case Study of Garuda Peanut Products Produced by PT. Garudafood, Tbk). The method used is explanatory research with analysis techniques using statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study, product quality has a significant effect on purchase intention by 45.2%, hypothesis testing obtained t count > t table or (8.990> 1.984). Promotional activities have a significant effect on purchase intention by 37.1%, hypothesis testing is obtained t count> t table or (7.599> 1.984). Product quality and promotional activities simultaneously have a significant effect on buying interest with the regression equation Y = 10.422 + 0.434X1 + 0.312X2 and the contribution of the effect is 52.2%, the hypothesis test obtained F count> F table or (53.010> 2,700).

scholarly journals PENGARUH BAURAN PEMASARAN DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA GIANT DEPT STORE CABANG BSD TANGERANG

2020 ◽  
Vol 21 (1) ◽  
pp. 7-13
Author(s):  
Denok Sunarsi
Keyword(s):  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Consumer Satisfaction ◽  
Hypothesis Test ◽  
Analytical Techniques ◽  
Marketing Mix ◽  
Regression Testing ◽  
Regression Equation

This study aims to determine the effect of marketing mix and service quality on consumer satisfaction at Giant Dept Store BSD Tangerang Branch. The method used is explanatory research with analytical techniques using statistical analysis with regression testing, correlation, determination and hypothesis testing. The results of this study marketing mix significantly influence consumer satisfaction by 37.7%, hypothesis testing obtained t count t table or (7.707 1.984). Service quality has a significant effect on customer satisfaction by 46.1%, the hypothesis test is obtained t count t table or (9,153 1,984). Marketing mix and service quality simultaneously have a significant effect on customer satisfaction with the regression equation Y = 9,780 + 0,293X1 + 0,476X2 and the contribution of effect is 53,8%, the hypothesis test is obtained F count F table or (56,404 2,700).

scholarly journals The Effect of Product Quality and Promotion on Consumer Purchasing Decisions

2020 ◽  
Vol 4 (2) ◽  
pp. 222-229
Author(s):  
Kiki Dwi Wijayanti
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Product Quality ◽  
Hypothesis Test ◽  
Analytical Techniques ◽  
Regression Testing ◽  
Regression Equation ◽  
Purchasing Decisions ◽  
Study Product

This study aims to determine the effect of product quality and promotion on consumer purchasing decisions at Floris Florists in Jakarta. The method used is explanatory research with analytical techniques using statistical analysis with regression testing, correlation, determination, and hypothesis testing.  The results of this study product quality significantly influence consumer purchasing decisions by 40.9%, the hypothesis test obtained t count> t table or (8.069> 1.986). The promotion has a significant effect on consumer purchasing decisions by 39.3%, the hypothesis test is obtained t count> t table or (7.796> 1.986). Product quality and promotion simultaneously have a significant effect on consumer purchasing decisions with a regression equation Y = 10.681 + 0.382X1 + 0.361X2 and an influential contribution of 50.2%, the hypothesis test is obtained F count> F table or (46.890> 2.700).

scholarly journals The Influence of Price and Service Quality on Customer Satisfaction at PT Sarana Estate

2020 ◽  
Vol 6 (2) ◽  
pp. 217
Author(s):  
Aris Ariyanto
Keyword(s):  
Quality Of Service ◽  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Hypothesis Test ◽  
Analytical Techniques ◽  
Regression Testing

This study aims to determine the effect of price and service quality on customer satisfaction at PT. Estate Facilities. The method used is explanatory research with analytical techniques using statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this study have a significant effect on customer satisfaction by 41.5%, the hypothesis test obtained tcount> ttable or (8.130> 1.986). Service quality has a significant effect on customer satisfaction by 43.1%, the hypothesis test is obtained tcount> ttable or (8,401> 1,986). Price and quality of service simultaneously have a significant effect on customer satisfaction by 52.8%, the hypothesis test is obtained Fcount> Ftable or (51,366> 2,700).

scholarly journals Effect of Service Quality on Patient Satisfaction at Graha Juanda Hospital in Bekasi

Jurnal Office ◽  
2020 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Ahmad Nurhadi
Keyword(s):  
Patient Satisfaction ◽  
Statistical Analysis ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Regression Testing ◽  
Average Score ◽  
Analysis Technique ◽  
Surrounding Areas ◽  
Improve Health

To improve health services to the community, RS. Graha Juanda Bekasi, as a referral for patients in Bekasi and its surrounding areas, continues to make improvements. This study aims to determine the effect of service quality on patient satisfaction at Graha Juanda Hospital in Bekasi. The method used is explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this research variable Service Quality obtained an average score of 3.40 with good criteria. The patient satisfaction variable obtained an average score of 3.82 with good criteria. Service quality has a significant effect on patient satisfaction with the regression equation Y = 7.695 + 0.897X, and a correlation value of 0.784 or strong with a determination of 61.5%. Hypothesis testing obtained a significance of 0.000 <0.05.

scholarly journals The Influence of Product Quality and Price on Purchasing Decisions at Mitraindo South Tangerang Online Shop

2020 ◽  
Vol 6 (2) ◽  
pp. 237
Author(s):  
Mada Faisal Akbar
Keyword(s):  
Statistical Analysis ◽  
Hypothesis Testing ◽  
Product Quality ◽  
Hypothesis Test ◽  
Analytical Techniques ◽  
Regression Testing ◽  
Purchase Decision ◽  
Purchasing Decisions ◽  
Study Product

This study aims to determine the effect of product quality and price on purchasing decisions at Mitraindo South Tangerang Online Shop. The method used is explanatory research with analytical techniques using statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this study product quality significantly influence purchasing decisions by 40.3, the hypothesis test obtained tcount> ttable or (7.974> 1.986). Price significantly influences the purchase decision of 38.0%, the hypothesis test is obtained tcount> ttable or (7.594> 1.986). Product quality and price simultaneously have a significant effect on purchasing decisions of 49.0%, the hypothesis test is obtained Fcount> Ftable or (44,626> 2,700)

scholarly journals Pengaruh Kualitas Produk, Harga Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Kedai Warsu Coffe Cafe

2019 ◽  
Vol 15 (2) ◽  
pp. 250
Author(s):  
Risatul Umami ◽  
As'at Rizal ◽  
Sumartik Sumartik
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Sampling Technique ◽  
Product Price ◽  
Descriptive Research ◽  
Good Product ◽  
Analysis Technique ◽  
Dominant Influence ◽  
Good Product Quality

This research finds out the effect of product, price and service quality toward customer satisfaction both partially and simultaneously at Warsu Coffe Cafe. It is descriptive research with a quantitative method. The data were collected using questionnaires and documentation. The populations were the consumers who visited and bought a product in Warsu Coffe Cafe. The samples were 87 respondents that were chosen by using nonprobability sampling technique with incidental sampling type. The analysis technique used multiple linear regression. The result showed that both partially and simultaneously, the product, price, and service quality affect customer satisfaction. The most dominant influence is product quality on customer satisfaction, it shows that the Warsu Coffee Cafe has good product quality.

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