scholarly journals Coffee Shop Place Attachment during Covid-19 Pandemic in Bandung

2022 ◽  
Author(s):  
Tesa Beta Hariandini ◽  
Yuni Maharani
Keyword(s):  
Place Attachment ◽  
Coffee Shop

scholarly journals GENDER DAN PLACE ATTACHMENT PADA COFFEE SHOP DI BANDUNG

2015 ◽  
Vol 14 (3) ◽  
pp. 298-310
Author(s):  
Grace Setiati ◽  
◽  
Imam Santosa ◽  
Achmad Syarief
Keyword(s):  
Place Attachment ◽  
Coffee Shop

The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yoon Jung Jang
Keyword(s):  
Place Attachment ◽  
Structural Equation ◽  
Behavioral Outcomes ◽  
Critical Issue ◽  
Equation Modeling ◽  
Coffee Shop ◽  
Content Type ◽  
Service Environment ◽  
The Usa ◽  
The Impact

Purpose This study aims to examine the impact of green atmospheric and communicative servicescape dimensions on customers’ emotional and behavioral outcomes and explores the moderating effect of customer familiarity. Design/methodology/approach Data were collected from coffee shop customers in the USA. Structural equation modeling and a multigroup analysis were used for analysis. Findings The findings indicated that the atmospheric dimensions of green coffee shops have a greater impact than communicative dimensions on customers’ green place attachment and loyalty. However, the effects of green servicescape depend on customer familiarity. The impact of the communicative servicescape on customers’ attachment and loyalty is significantly greater in a high-familiarity group than in a low-familiarity group. Practical implications The findings provide coffee shop managers with insights into effective design of a green service environment. Although managers focus on both dimensions, they may use customer familiarity as a segmenting or targeting tool in designing the green service environment and developing a sustained relationship with customers with different levels of familiarity. Originality/value This study extends the existing servicescape models by incorporating green place attachment as a construct to comprehend customers’ inner evaluations. It also contributes to the literature on attachment by demonstrating the clear linkage between both green servicescape dimensions and place attachment. This study highlights customer familiarity construct that should be a critical issue in advancing the understanding of customer behavior in the green servicescape context.

scholarly journals Determinan Loyalitas Pelanggan Kedai Kopi Di Dharmasraya

2021 ◽  
Vol 3 (4) ◽  
pp. 1009
Author(s):  
Gugi Prayogo ◽  
Cokki Cokki
Keyword(s):  
Structural Equation Model ◽  
Customer Loyalty ◽  
Place Attachment ◽  
Structural Equation ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
Coffee Shop ◽  
West Sumatra ◽  
Convenience Sampling

The purpose of this study was to examine the effect of the service landscape on customer loyalty, through place attachment and customer satisfaction. The population of this research is 119 coffee shop customers in Dharmasraya, West Sumatra. Convenience sampling method was used to distribute questionnaires online, then processed using Partial Least Square-Structural Equation Model (PLS-SEM). The result of this research is that customer loyalty is influenced by the service landscape directly and indirectly through place attachment. Tujuan dari penelitian ini adalah menguji pengaruh lanskap layanan terhadap loyalitas pelanggan, melalui keterikatan tempat dan kepuasan pelanggan. Populasi dari penelitian ini adalah 119 pelanggan kedai kopi yang ada di Dharmasraya, Sumatera Barat. Metode convenience sampling digunakan untuk menyebar kuesioner secara online, kemudian diolah dengan menggunakan Partial Least Square-Structural Equation Model (PLS-SEM). Hasil dari penelitian ini adalah loyalitas pelanggan dipengaruhi oleh lanskap layanan secara langsung dan tidak langsung melalui keterikatan tempat.

Collective Resource Mobilisation for Economic Survival within the Kurdish and Turkish Communities in London

2016 ◽  
Vol 6 (2) ◽  
pp. 219-239
Author(s):  
Olgu Karan
Keyword(s):  
Small Business ◽  
Textile Industry ◽  
Economic Capital ◽  
Small Business Owners ◽  
Coffee Shop ◽  
Business Ownership ◽  
Economic Survival ◽  
Collective Resource ◽  
Resource Mobilisation ◽  
Depth Interviews

This paper proposes a new conceptual framework in understanding the dynamics within the Kurdish and Turkish (KT) owned firms in London by utilising Charles Tilly’s work concerning collective resource mobilisation. Drawing on 60 in-depth interviews with restaurant, off-licence, kebab-shop, coffee-shop, supermarket, wholesaler owners and various community organisations, the paper sheds light upon the questions of why and how the KT communities in London moved into, and are over represented and why Turkish Cypriots are absent in small business ownership. The re-search illustrates that members of the KT communities aligned in their interests to become small business owners after the demise of textile industry in the midst of 1990s in London. The interest alignment in small business ownership required activation of various forms of capital and transposition of social, cultural and economic capital into one another.

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