scholarly journals Sex Disparity in Satisfaction and Loyalty towards Urban Rail Transit: A Survey of Light Rail Transit (LRT) Passengers in Kuala Lumpur, Malaysia

2021 ◽  
Vol 13 (3) ◽  
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
◽  
Muhamad Nazri Borhan ◽  
Keyword(s):  
Urban Rail Transit ◽  
Light Rail ◽  
Rail Transit ◽  
Light Rail Transit ◽  
Kuala Lumpur ◽  
Correlation Test ◽  
Passenger Satisfaction ◽  
Significant Difference ◽  
Sex Disparity ◽  
Spearman’S Correlation

The aim of this study is to explore the effect of sex disparity on passenger satisfaction and loyalty to the light rail transit (LRT) services in Kuala Lumpur, Malaysia. A total of 417 responses from a self-administrated questionnaire were analyzed using non-parametric tests, namely Mann-Whitney U test and Spearman’s correlation test. Based on the Mann-Whitney U test, results showed a significant difference between male and female LRT passengers in terms of their satisfaction and loyalty. In addition, the Spearman’s correlation test proved a significant and positive relationship between passengers’ sex, satisfaction and loyalty. Finally, future suggestions were made based on the findings reported in this study.

scholarly journals Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia

2021 ◽  
Vol 13 (2) ◽  
pp. 990
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
Muhamad Nazri Borhan ◽  
Nur Izzi Md. Yusoff ◽  
Amiruddin Ismail ◽  
Muhamad Razuhanafi Mat Yazid ◽  
...  
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Service Providers ◽  
Sustainable Transportation ◽  
Light Rail ◽  
Rail Transit ◽  
Light Rail Transit ◽  
Kuala Lumpur ◽  
Passenger Satisfaction ◽  
Gender And Age

Light rail transit (LRT) is a sustainable transportation mode that ensures sustainable environmental, economic, and social development. Generally, the rate of public transportation usage in many parts of the world remains low compared to private vehicles. There is a need to understand passengers’ perception of public transportation service quality to enhance passenger satisfaction and increase ridership. Thus, this study used the Kuala Lumpur LRT service as a case study to investigate the effect of a passenger’s gender and age on their perception of the LRT service quality and their overall satisfaction. This survey involved 417 respondents. The outcome of factor analysis indicated that eight factors—i.e., signage, comfort, speediness, safety, ticketing service, facilities, staff service, and provision of information—influenced passenger satisfaction. The results of the Mann–Whitney U test and Kruskal–Wallis test indicated that the factors influencing passenger satisfaction significantly varied across a passenger’s gender and age. A more in-depth and comprehensive analysis using the ordered logit model and segmentation approach proved that provision of information, comfort, staff service, and facilities were critical determiners of passenger satisfaction in most segments. Safety factors and ticketing services had no impact on overall passenger satisfaction. The findings of this research could help LRT service providers, researchers, and policymakers formulate effective strategies for enhancing passenger satisfaction and increase the ridership for LRT services.

scholarly journals The impact of urban light rail transit on double-story terraced property values in the Greater Kuala Lumpur, Malaysia

2021 ◽  
Vol 53 (1) ◽  
Author(s):  
Mohd Faris Dziauddin
Keyword(s):  
Property Values ◽  
Urban Rail Transit ◽  
Urban Region ◽  
Residential Property ◽  
Light Rail ◽  
Rail Transit ◽  
Light Rail Transit ◽  
Kuala Lumpur ◽  
Residential Property Values ◽  
The Impact

Introducing a rail transit system into an urban region is expected to increase land values, and subsequently, residential property values. Despite this general belief, there has been limited research on the impact of proximity to urban light rail transit stations in developing countries setting. This study, therefore, investigates the impact of proximity to urban light rail transit on double-story terraced property values in the Greater Kuala Lumpur, Malaysia, using hedonic pricing model. The findings suggest urban light rail transit has a positive and significant impact on surrounding double-story terraced residential property values – estimated at a premium of 12.3% and 9.8% for properties located up to 1000 m and 1001 – 2000 m to the nearest light rail transit station respectively. The findings of the study are useful for investors and developers, namely to build more houses near urban rail transit infrastructure since they lead to significant appreciation in value.

scholarly journals Factors Influencing Passengers’ Satisfaction with the Light Rail Transit Service in Alpha Cities: Evidence from Kuala Lumpur, Malaysia Using Structural Equation Modelling

Mathematics ◽  
2021 ◽  
Vol 9 (16) ◽  
pp. 1954
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
Muhamad Nazri Borhan ◽  
Muhamad Razuhanafi Mat Yazid ◽  
Riza Atiq Rahmat ◽  
Sotaro Yukawa
Keyword(s):  
Structural Equation ◽  
Service Providers ◽  
Perceived Value ◽  
Perceived Quality ◽  
Light Rail ◽  
Rail Transit ◽  
Kuala Lumpur ◽  
Policy Makers ◽  
Effective Strategies ◽  
Passenger Satisfaction

Policy makers and service providers must have a good understanding of the determinants of passengers’ satisfaction with light rail transit (LRT) in order to be able to formulate effective strategies that ensure passenger satisfaction, which would in turn help to retain existing passengers and attract new ones. This is seen as the most important determinant of the long-term financial performance of LRT service. In this context, the present study seeks to establish the influence of passenger expectation, perceived quality and perceived value on their satisfaction with the service provided. A total of 417 responses from a self-administrated questionnaire were collected from LRT passengers in Kuala Lumpur, Malaysia. The proposed model was tested using a structural equation model. The results proved the significant and direct effect of perceived quality and perceived value on passenger satisfaction. Of the factors, perceived quality is the most critical construct determining the satisfaction level of LRT passengers. The present study concludes by deriving the theoretical and managerial implications on the field of transport. This study provides beneficial information which helps service providers, authorities, policy makers, planners, and researchers formulate effective strategies to increase the use of LRT service, especially in Kuala Lumpur, Malaysia, and other alpha and metropolitan cities in general.

Privatisation of fixed-rail transit systems: a case study of Malaysia's STAR and PUTRA

2006 ◽  
Vol 33 (7) ◽  
pp. 846-853 ◽  
Author(s):  
Abdul-Rashid Abdul-Aziz
Keyword(s):  
Capital City ◽  
Light Rail ◽  
Rail Transit ◽  
Light Rail Transit ◽  
Kuala Lumpur ◽  
Transit System ◽  
Transit Systems ◽  
The Public ◽  
Privatisation Programme

Since the early 1980s, many public utilities have been privatised under Malaysia's privatisation programme. A few, however, have since prematurely returned to government hands, among them the two light-rail transit systems in the capital city of Kuala Lumpur, STAR and PUTRA. This paper chronicles the pre- and post-privatisation events of both facilities before attempting to provide rational explanation behind their untimely surrender to the public domain. Based on publicly available material, this paper argues that neither the quality of government negotiators nor the length of time devoted to negotiating could be attributed to the bailout. Nor is there hint that political favouritism and corruption were at play. More than likely, despite the copious incentives provided to the two concession companies, the two projects proved financially unviable.Key words: build–operate–transfer (BOT), Malaysia, privatisation, light-rail transit system.

scholarly journals ANALISA KINERJA PELAYANAN KERETA LIGHT RAIL TRANSIT RUTE A-B PALEMBANG DENGAN METODE RAILQUAL DAN QUALITY FUNCTION DEMAND LAMPUNG, LAMPUNG

2021 ◽  
Author(s):  
aditya mahatidanar ◽  
Alex Kurniawan Effendi
Keyword(s):  
Case Studies ◽  
Rapid Development ◽  
Light Rail ◽  
Rail Transit ◽  
Significant Variable ◽  
Light Rail Transit ◽  
Earth Station ◽  
Passenger Satisfaction ◽  
The People ◽  
Spss Software

A rapid development has resulted in the level of urbanization in several big cities getting more advanced. transportation needs will be very important for the community, especially Palembang City, South Sumatra region. Transportation is a means to facilitate the movement of an object from one place to another. PT KAI is a monopoly company without equal participants, so this research is important to conduct research for that. target vision with case studies on LRT (Light Rail Transit) passengers.The research was conducted by means of a survey to see the performance of the LRT Train (Light Rail Transit). The object of the survey is the people who are on the LRT (Light Rail Transit) train at DJKA-Bumi Sriwijaya station. The data obtained were then processed with the SPSS software program.1.Djka Station - Sriwijaya Earth Station The significant variable R Square indicates that the value of R Square is 0.965. This value illustrates that the variables X1, X2, X3, X4, X5, X6, X10 on passenger satisfaction are 96.5% in the model proposed in this study.2.Djka Station - Sriwijaya Earth Station The significant variable R Square shows that the value of R Square is 0.969. This value illustrates that the contribution of the variables X1, X2, X3, X4, X7, X8 to passenger satisfaction is 96.9% in the model proposed in this study.3.Djka Station - Sriwijaya Earth Station Significant variable R Square obtains an R Square value of 0.973. This value illustrates that the contribution variable X1, X2, X3, X4 to passenger satisfaction is 97.3% in the model proposed in this study.

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