Opinion Mining on YouTube

Objectives: To identify early suicide risk signs on depressive subjects, so that specialized care can be provided. Various studies have focused on studying expressions on social networks, where users pour their emotions, to determine if they show signs of depression or not. However, they have neglected the quantification of the risk of committing suicide. Therefore, this article proposes a new index for identifying suicide risk in Mexico. Methodology: The proposal index is constructed through opinion mining using Twitter and the Analytic Hierarchy Process. Contribution: Using R statistical package, a study is presented considering real data, making a classification of people according to the obtained index and using information from psychologists. The proposed methodology represents an innovative prevention alternative for suicide.

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Analysis of Public Awareness and Opinion Mining of Modern Poet through Big Data

Trans-Humanities ◽

10.35651/th.2018.08.11.2.5 ◽

2018 ◽

Vol 11 (2) ◽

pp. 5-38

Author(s):

Do-sik Choi

Keyword(s):

Big Data ◽

Opinion Mining ◽

Public Awareness

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Convolutional Neural Network for Customer’s Opinion on Amazon Products

International Journal of Recent Technology and Engineering - 2 ◽

10.35940/ijrte.c5670.098319 ◽

2019 ◽

Vol 8 (3) ◽

pp. 6634-6643 ◽

Cited By ~ 1

Keyword(s):

Neural Network ◽

Convolutional Neural Network ◽

Sentiment Analysis ◽

Latent Dirichlet Allocation ◽

Opinion Mining ◽

Text Documents ◽

Customer Churn ◽

Learning Classifier ◽

Review Spam

Opinion mining and sentiment analysis are valuable to extract the useful subjective information out of text documents. Predicting the customer’s opinion on amazon products has several benefits like reducing customer churn, agent monitoring, handling multiple customers, tracking overall customer satisfaction, quick escalations, and upselling opportunities. However, performing sentiment analysis is a challenging task for the researchers in order to find the users sentiments from the large datasets, because of its unstructured nature, slangs, misspells and abbreviations. To address this problem, a new proposed system is developed in this research study. Here, the proposed system comprises of four major phases; data collection, pre-processing, key word extraction, and classification. Initially, the input data were collected from the dataset: amazon customer review. After collecting the data, preprocessing was carried-out for enhancing the quality of collected data. The pre-processing phase comprises of three systems; lemmatization, review spam detection, and removal of stop-words and URLs. Then, an effective topic modelling approach Latent Dirichlet Allocation (LDA) along with modified Possibilistic Fuzzy C-Means (PFCM) was applied to extract the keywords and also helps in identifying the concerned topics. The extracted keywords were classified into three forms (positive, negative and neutral) by applying an effective machine learning classifier: Convolutional Neural Network (CNN). The experimental outcome showed that the proposed system enhanced the accuracy in sentiment analysis up to 6-20% related to the existing systems.

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