scholarly journals Understanding Public Expectations of Healthcare Quality and Safety Regulation in Australia

2018 ◽  
Author(s):  
David J Carter ◽  
James J. Brown ◽  
Carla Saunders

The regulation of health care services has a range of goals. Improving the safety and quality of healthcare is one of them. However, there is a lack of good quality evidence about what members of the Australian community believe and expect in relation to the regulation of healthcare safety. To elicit the Australian public’s voice on issues related to the governance of health care quality and safety, we developed a survey instrument that reflected core elements of Australian approach to regulating health care safety and quality. This Policy Brief describes the results of the survey, highlighting the important areas of similarity and difference between the views of the community and existing regulatory frameworks. In summary, the general public expect a graduated approach to stakeholder responsibility, monitoring and regulatory responses to failures in the quality and safety of healthcare. However, Reliance on decentralised accreditation-centric quality improvement mechanisms is not sufficient. The community expects more centralised oversight, including strict norm-referenced monitoring and performance testing – including in-person ‘spot inspections’, rather than reliance on self-monitoring and reporting.

2021 ◽  
Vol 12 (2) ◽  
pp. 539-543
Author(s):  
Christos Iliadis ◽  
Aikaterini Frantzana ◽  
Kiriaki Tachtsoglou ◽  
Maria Lera ◽  
Petros Ouzounakis

Introduction: The quality of health care services is one of the most frequently mentioned terms and concepts regarding principles of health policy and it is currently high on the agenda of National, European and International policy makers. Purpose: The purpose of this descriptive review is to investigate the correlation between quality in health services and the promotion of health care quality provided by health services. Methodology: The study material consisted of recent articles on the subject mainly found in the Medline electronic database and the Hellenic Academic Libraries Association (HEAL-Link). Results: The clinical quality of services is often difficult to be assessed by "clients" even after the service has been provided. This is due to the fact that customers experience illness, pain, uncertainty, fear and perceived lack of control. Thus, clients may be reluctant to "co-produce" because healthcare is a service they need while they may not want it and because the risk to harm their health is prominent. In the field of healthcare management, patients' perception refers to perceived quality, as opposed to the actual or absolute quality that requires critical management. This is why health care managers face constant pressure to provide qualitative health services. Conclusions: Continuous monitoring of health care services for quality assessment is essential, hence, the evaluation of patients' perceptions of quality of healthcare, has received considerable attention in recent years.


2011 ◽  
Vol 26 (3) ◽  
pp. 229-238 ◽  
Author(s):  
Justin Abraham ◽  
Dina M. Wade ◽  
Katherine A. O'Connell ◽  
Susan Desharnais ◽  
Richard Jacoby

2017 ◽  
Vol 30 (2) ◽  
pp. 148-158 ◽  
Author(s):  
Simon Mathews ◽  
Sherita Golden ◽  
Renee Demski ◽  
Peter Pronovost ◽  
Lisa Ishii

Purpose The purpose of this study is to demonstrate how action learning can be practically applied to quality and safety challenges at a large academic medical health system and become fundamentally integrated with an institution’s broader approach to quality and safety. Design/methodology/approach The authors describe how the fundamental principles of action learning have been applied to advancing quality and safety in health care at a large academic medical institution. The authors provide an academic contextualization of action learning in health care and then transition to how this concept can be practically applied to quality and safety by providing detailing examples at the unit, cross-functional and executive levels. Findings The authors describe three unique approaches to applying action learning in the comprehensive unit-based safety program, clinical communities and the quality management infrastructure. These examples, individually, provide discrete ways to integrate action learning in the advancement of quality and safety. However, more importantly when combined, they represent how action learning can form the basis of a learning health system around quality and safety. Originality/value This study represents the broadest description of action learning applied to the quality and safety literature in health care and provides detailed examples of its use in a real-world context.


2021 ◽  
Vol 39 (28_suppl) ◽  
pp. 60-60
Author(s):  
Anamika Chaudhuri

60 Background: Attribution is the term that describes how payers and employers determine which provider is responsible for a member’s care, when prospective patient selection is not available. Several claims-based attribution models exist for primary care. The challenges of attribution become salient in oncology because cancer care is often multidisciplinary—involving medical oncologists, surgeons, and radiation oncologists—rendering it difficult to discern which practice should be held accountable. Given the uniqueness of the population the generic primary care attribution model does not fit well. Methods: The objective of this study was to propose and compare methods that attribute patients to hospitals using administrative databases. The models were defined as pre-specified rules that determine the specific patients, types of health care services, and the duration of care for which providers are responsible. Both National Medicare database and Statewide All Payers Claims Database (2014-2015) were used for the purpose to analyze Medicare and commercial population. Two different methods with 6 and 12-months episodes were compared. Method 1 defined episode trigger as first diagnosis of cancer and Method 2 as first treatment of cancer, both with no prior 12 months of cancer diagnosis. Patients were attributed to a hospital based on plurality of claims (including both outpatient and inpatient) with a minimum threshold of 2 claims from the same hospital. Ties were broken with the most recent visit, if not, the highest cost. Success measure was defined as highest attribution rate vs. lowest feasible unassigned rate. Results: A total of 1.7 million patients were included in the Medicare cohort and 98,005 from All Payers Claims database (APCD). Results suggested for a 6 months episode, Method 1 vs. Method 2 attributed 94% vs. 98% to a hospital. For a 12-months episode, Method 1 vs. Method 2 attributed 96% vs. 98% to a hospital. Similar results were evident from APCD. It was evident attribution of patients were higher towards their first diagnosed hospital. Also, longer the duration of care, better the attribution. The outcome of the study was a tool in tableau. Conclusions: Attribution is not a problem to be solved and left alone; it requires ongoing work, enhancements. This study results in a framework for attribution that can be used as a mechanism to link indicators of patient-level health care quality and spending to specific providers for the purpose of profiling and accountability. Better systems will seek to identify specific care for a condition based on the types of doctors a patient is seeing (chemotherapy), and identify who is delivering most of that care vs. who is delivering different types of care (surgery, radiation, primary care).


2007 ◽  
Vol 26 (2) ◽  
pp. 155-158 ◽  
Author(s):  
Velma Roberts ◽  
Martha M. Perryman

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
Y Adja ◽  
C Reno ◽  
J Lenzi ◽  
M P Fantini

Abstract Background Amenable mortality is an indicator that measures the extent to which health services contribute to the improvement of the health of a population. It can also highlight geographical and socioeconomic inequalities. Therefore, it is used to assess quality and performance of health care systems, both at national and subnational level. The Italian National Health Service sets the essential levels of care (Livelli Essenziali di Assistenza, LEA), a health-benefit package for all citizens. Because every region is responsible for providing the LEA and can offer additional health care, monitoring the performance of the Regional Health Services (RHSs) is of increasing interest. Methods We used Nolte and McKee's list of amenable conditions to analyze the temporal trend of the standardized mortality rate (per 100.000) in Italy from 2006 to 2015, overall and by gender. We also examined the standardized rate at regional level by comparing the two-year periods 2006/7 and 2014/5, overall and by gender. Results Between 2006 and 2015, the overall mortality rate decreased from 81 to 68 per 100.000 population; this reduction was more pronounced in men (91 to 76 per 100.000, -16.5%) than in women (72 to 62 per 100.000, -13.9%). The decreasing trend in amenable mortality affected Italian regions differently, with northern regions showing steeper reductions as compared to southern regions. As a result, 2014/5 was the first time men's mortality in North Italy (68 per 100.000) was lower than women's mortality in South Italy (72 per 100.000). Conclusions The overall reduction of amenable mortality shows that Italy's health care services keep contributing to the improvement of population health. Nevertheless, by analyzing RHS performance we saw that differences in organization of care lead to differences in health care quality and performance across regions. Deaths amenable to health care services contribute to inequalities between Northern and Southern Italy. Key messages Because universal health coverage is necessary but not sufficient to reduce health inequalities, investing into better-quality services should be recognized as a priority. Amenable mortality can highlight areas of intervention to reduce inequalities in the provision of health care services.


Sign in / Sign up

Export Citation Format

Share Document