A sentiment analysis of the influence of service attributes on consumer satisfaction

2021 ◽  
pp. 1-16
Author(s):  
Man Wang ◽  
Jia Zhou ◽  
Huazhi Lin
Keyword(s):  
Deep Learning ◽  
Consumer Satisfaction ◽  
Evaluation System ◽  
User Generated Content ◽  
Recognition Method ◽  
Accurate Analysis ◽  
Consumption Emotions ◽  
Regression Relationship ◽  
Polysemous Words ◽  
Source Of Information

User generated content on web serves as a valuable source of information for both companies and consumers. Scholars have analyzed emotional polarity of the reviews to study customer satisfaction, but the dominant factors are not explained accurately by numerical ratings solo and the simplistic-categories of emotional polarity. This paper investigates the service attributes and detailed emotions effecting consumer satisfaction using deep learning, to explore how consumption satisfaction is influenced by emotions and what factors arouse the certain emotion. First, more than 120,000 online hotel reviews related were retrieved. Second, a novel and dataset-based seven-dimensional evaluation system, applying the BERT model was proposed. This solves the problem of polysemous words, and can more accurately reflect the service attributes consumers really care about. In particular, the analysis reveals that the overall consumer satisfaction is affected by key service attributes including service, cleanliness, equipment, price, location, internet and catering, among which the cleanliness attributes has the greatest impact. Lastly, the latest Kismet emotional recognition method was adopted to effectively identify the emotional polarity and 11 detailed emotions. The regression relationship between emotion and overall satisfaction was also verified, which enabled a more accurate analysis for consumption emotions and satisfaction.

scholarly journals Wireless Channel Scene Recognition Method Based on an Autocorrelation Function and Deep Learning

IEEE Access ◽  
2020 ◽  
Vol 8 ◽  
pp. 226324-226336
Author(s):  
Shuguang Ning ◽  
Yigang He ◽  
Lifen Yuan ◽  
Yuan Huang ◽  
Shudong Wang ◽  
...  
Keyword(s):  
Deep Learning ◽  
Autocorrelation Function ◽  
Wireless Channel ◽  
Scene Recognition ◽  
Recognition Method

Research on fault diagnosis of automobile engines based on the deep learning 1D-CNN method

2022 ◽  
Author(s):  
Canyi Du ◽  
Rui Zhong ◽  
Yishen Zhuo ◽  
Xinyu Zhang ◽  
Feifei Yu ◽  
...  
Keyword(s):  
Neural Network ◽  
Pattern Recognition ◽  
Deep Learning ◽  
Fault Diagnosis ◽  
Convolutional Neural Network ◽  
Pattern Recognition Method ◽  
Recognition Method ◽  
Vibration Signals ◽  
One Dimensional ◽  
Sample Set

Abstract Traditional engine fault diagnosis methods usually need to extract the features manually before classifying them by the pattern recognition method, which makes it difficult to solve the end-to-end fault diagnosis problem. In recent years, deep learning has been applied in different fields, bringing considerable convenience to technological change, and its application in the automotive field also has many applications, such as image recognition, language processing, and assisted driving. In this paper, a one-dimensional convolutional neural network (1D-CNN) in deep learning is used to process vibration signals to achieve fault diagnosis and classification. By collecting the vibration signal data of different engine working conditions, the collected data are organized into several sets of data in a working cycle, which are divided into a training sample set and a test sample set. Then, a one-dimensional convolutional neural network model is built in Python to allow the feature filter (convolution kernel) to learn the data from the training set and these convolution checks process the input data of the test set. Convolution and pooling extract features to output to a new space, which is characterized by learning features directly from the original vibration signals and completing fault diagnosis. The experimental results show that the pattern recognition method based on a one-dimensional convolutional neural network can be effectively applied to engine fault diagnosis and has higher diagnostic accuracy than traditional methods.

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