scholarly journals Filsafat Ilmu Manajemen dan Implikasi dalam Praktik

Author(s):  
Elfan Kaukab

Abstract This paper explains the development of a management practice framework with the philosophy of the social sciences as analysis approach, especially in the field of management as a basic reference. The tendency of epistemological and ontological understanding of managers will give a different perspective to the organization. This framework can be used to construct a taxonomy that is able to identify the philosophical paradigm as the basis in developing good management practices, so that managers can understand the risks that may arise in the organization due to their lack of understanding the fundamentals of philosophy in management science. Four philosophical frameworks that integrate perspectives, research methods, practices, and behaviors in management become new perspective models, i.e. naturalist-agency perspective, naturalist-structuralist perspective, hermeneutic-agency perspective, and hermeneutic-structuralist perspective. Coherent philosophical approach is necessary in the application and development of management practices.

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ian R. Hodgkinson ◽  
Thomas W. Jackson ◽  
Andrew A. West

Purpose Customer experience is more critical than ever to firms’ successes and future growth opportunities. Typically measured through aggregate satisfaction scores, businesses have been criticized for oversimplifying what experience means. The purpose of this study is to provide a new perspective on experience management and offers a novel way forward for customer-centric strategizing. Design/methodology/approach Mapping the current digital technologies being used across businesses in all sectors to engage and connect with customers more effectively, this paper outlines some of the fundamental challenges of experience management and future opportunities to enhance business practice. Findings Businesses are capturing what they know about customers, rather than what a customer thinks and feels about the firm. Many experience management initiatives create customer pains (not gains), while for businesses, decision-making can be jeopardized by fake customer data. A framework based upon the five experience dimensions is presented for optimal customer-driven decision-making. Practical implications Going beyond aggregate satisfaction scores that serve as an output rather than an input into businesses strategizing, the paper presents an actionable framework for targeted investments and enhanced experience management practices. Originality/value Businesses are seeking to grow intelligent customer experience analysis capabilities to disrupt traditional business models toward greater customer-centricity and to track the digital spread of positive and negative experiences. Examining how this is being done and where the weaknesses lie by bridging management practice and the scientific literature, this paper provides new knowledge to advance customer-centric strategies for growth and profitability.


KWALON ◽  
2006 ◽  
Vol 11 (1) ◽  
Author(s):  
Paul ten Have

This book is a startling, controversial and original manifesto for a complete review of research methods and methodology in the social sciences and a must read for anyone involved in this area. Dat zegt de uitgever tenminste en er zit wel wat in.


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