scholarly journals Booster of Rural Tourism’s Competitiveness: Stakeholders’ Involvement as A Moderator

2018 ◽  
pp. 539-546
Keyword(s):  
Social Science ◽  
Competitive Advantage ◽  
Community Support ◽  
Rural Tourism ◽  
Tourism Destination ◽  
Community Knowledge ◽  
Resource Based View ◽  
Destination Competitiveness ◽  
Moderating Role

Tourism competitiveness of a destination has been greatly influenced by several factors, two of the factors selected under this study is community support and community knowledge. However, the limelight shines on the moderating role of stakeholders’ involvement on the relationships between the destination competitive advantage and its factors. This is the first study that has adopted the stakeholders’ involvement as a moderating variable to test on the moderating impact on the relationships. The lacking of development has indeed decreased the competitive level to host destination. Past studies have researched on the relationships of community support and community knowledge with destination competitiveness; this study has introduced the stakeholders’ involvement into the framework as moderator, in which it has been modified according to the resource-based view (RBV) theory to test the moderating impact on the former variables.A total of 223 sets of questionnaires were successfully collected for analysis Both Statistical Package for Social Science (SPSS) version 23.0 and SmartPLS(version 3.2.7) were used for analysis. Interestingly, the findings revealed that both community support and knowledge impact were statistically proven in significantly related to rural tourism destination competitive advantage. The implications of the study were further discussed.

Tourists’ perspectives on hard and soft services toward rural tourism destination competitiveness: Community support as a moderator

2017 ◽  
Vol 19 (2) ◽  
pp. 139-157 ◽  
Author(s):  
May-Chiun Lo ◽  
Chee-Hua Chin ◽  
Fung-Yee Law
Keyword(s):  
Community Support ◽  
Rural Tourism ◽  
Future Research ◽  
Path Modeling ◽  
Tourism Destination ◽  
Key Indicator ◽  
Special Events ◽  
Tourism Product ◽  
Destination Competitiveness ◽  
Rural Destinations

Rural tourism is an integrated part in the services field, and this industry has long been recognized as a valuable tool for economic development in rural destinations. However, the multiplying growth of rural tourism destinations has led to a stiff competition among the industry. Thus, the identification of tourists’ perspective on the hard and soft services components toward the development of rural tourism is a key element in surviving into the rapid tourism competition. The pivotal role of community support as an integral part of tourism product in ensuring sustainable development of rural tourism destination would also being the key indicator for the development of rural tourism. Hence, this study highlighted the importance of tourists’ perspective on hard services (tourism infrastructure and accommodation) and soft services (range of activities and special events) toward the competitiveness of rural tourism destination’s development with community support who act as a moderator. A total of 314 respondents comprising tourists who visited Kampung Semadang, Kampung Telaga Air, and Kubah National Park ( Kampung Matang), Kuching, Sarawak has voluntarily participated in this study. To assess the developed model, SmartPLS 2.0 (M3) is applied based on path modeling and bootstrapping. Interestingly, the findings revealed that tourists are more concerned about the quality of accommodation, infrastructure, range of activities, and special events for the development of tourism destination competitiveness in rural tourism destination. In addition, tourists also believed that the existence of community support is crucial in moderating the relationship between accommodation quality and tourism destination competitiveness. This study further discussed on the implications of the findings, limitations, and directions for future research.

Community’s experiential knowledge on the development of rural tourism competitive advantage: a study on Kampung Semadang – Borneo Heights, Sarawak

2017 ◽  
Vol 72 (2) ◽  
pp. 238-260 ◽  
Author(s):  
Chee Hua Chin ◽  
Susan Su-Zhuang Thian ◽  
May Chiun Lo
Keyword(s):  
Competitive Advantage ◽  
Environmental Impacts ◽  
Stakeholder Involvement ◽  
Local Communities ◽  
Experiential Knowledge ◽  
Rural Tourism ◽  
Model Assessment ◽  
Tourism Destination ◽  
Community Knowledge ◽  
Content Type

PurposeRural tourism has emerged as one of the potential economic contributors to the country’s economic growth. To this extent, tourism stakeholders are aware of the rural tourism destination competitiveness where the development should be aligned with the objectives to achieve destination competitive advantage. Given the importance of studying factors that contribute to the development of rural tourism competitive advantage, the present study aimed to propose a research framework by identifying six predictors from the local community based on their experiential knowledge. Design/methodology/approachData were gathered through a structured questionnaire survey where 144 respondents comprising local communities from Kampung Semadang – Borneo Heights, Sarawak, Malaysia – were involved. To assess the developed model, SmartPLS 2.0 (M3) was applied based on path modelling (measurement model assessment) followed by bootstrapping analysis (structural model assessment). FindingsInterestingly, the findings revealed that the communities believed economic, socio-cultural and environmental impacts significantly contributes to the development of rural tourism competitive advantage. Additionally, communities from Kampung Semadang viewed that both community knowledge and support for tourism greatly affect the development of rural tourism destination competitive advantage. Surprisingly, there was no significant relationship between stakeholder involvement and rural tourism competitive advantage. Practical implicationsFrom a practical point of view, the findings of the study provide valuable information to tourism stakeholders and policy planners about the importance of tri-dimensional tourism impacts, as well as community knowledge and support in the development of rural tourism destination competitive advantage. In line with policy development or planning for rural tourism development, the tourism stakeholders should pay more concern on the tri-dimensional impacts, the importance of community knowledge about tourism and gaining the community support for tourism development to achieve the goal of competitiveness. Originality/valueThere is lack of study in investigating the development of rural tourism competitive advantage with a holistic framework. This paper studies the intended or unintended economic, socio-cultural and environmental impacts triggered by the tourism activities. This study has also investigated the local communities’ knowledge and supports toward tourism as the community efforts determine the success of a destination management, especially in the rural area. Stakeholder involvement was also examined as the collaboration among relevant parties to create competitive advantage is essential to achieve sustainable rural tourism.

The dynamics of tourism destination competitiveness

2020 ◽  
Author(s):  
Martin Luštický ◽  
Petr Štumpf
Keyword(s):  
Competitive Advantage ◽  
Research Practice ◽  
Tourism Destination ◽  
Aggregate Model ◽  
Research Papers ◽  
Stakeholder Collaboration ◽  
Leverage Points ◽  
Destination Competitiveness ◽  
Principal Factors

The paper is focused on the issue of tourism destination competitiveness. It tracks the application of two most-cited models of destination competitiveness in research practice defined by the various research papers published in journals involved in ProQuest Central and EBSCO databases from 2010. The aim of the paper is to identify the principal factors of destination competitiveness and create an aggregate model in a form of a causal loops diagram (CLD). Moreover, the paper pays attention to a role of destination stakeholders in the competitiveness models. Thus, it enriches the aggregate model with the stakeholder collaboration factor. It examines connections between the factor of stakeholder collaboration and other related competitiveness factors and identifies the leverage points affecting the dynamics of destination competitiveness. In such a way the paper provides a recipe for destination managers enabling them to define tourism policy so to be able to utilize cooperation with stakeholders as a source of competitive advantage, and thus to systematically increase destination competitiveness and improve the competitive position of the destination.

Dynamic capabilities, innovation and branding capabilities and their impact on competitive advantage and SME's performance in Portugal: the moderating effects of entrepreneurial orientation

2020 ◽  
Vol 12 (3) ◽  
pp. 255-286
Author(s):  
Jorge Ferreira ◽  
Arnaldo Coelho
Keyword(s):  
Competitive Advantage ◽  
Entrepreneurial Orientation ◽  
Dynamic Capabilities ◽  
Exploration And Exploitation ◽  
Content Type ◽  
Mediating Role ◽  
And Performance ◽  
Positive Direct ◽  
Moderating Role

Purpose The purpose of this paper is to understand the impact of dynamic capabilities (DC) (in the view of exploration and exploitation) on competitiveness and performance, considering the mediating role the innovation capability (IC) and branding capabilities (BC)on competitive advantage and firm’s performance and the moderating role of entrepreneurial orientation (EO). Design/methodology/approach This investigation proposes a theoretical model tested using structural equation modelling (SEM). Multi-group analysis was performed to understand the moderating role of. A questionnaire survey was developed to explore the relations between DC and innovation variable. For this study, 387 valid questionnaires were collected from a sample of Portugal SME’ firms. A 90-item questionnaire which consists to study the relationships among all the variables. Findings The results show that exists a positive direct and indirect influence of DC on competitive advantage and performance variables and mediating impact the IC and BC. Research limitations/implications This study has some methodological limitations affecting its potential contributions. As a cross-sectional study that captures one image in time, its ability to identify strict causality between variables is limited. Furthermore, the results are based on log collected from a key respondent, rather than broader actual data. The results are restricted to one country, Portugal. Some variables, such as ICs, may play a different role in other countries. Future research should initially target different countries. Such research could then test the generalizability of the results. Practical implications This study has important implications for the managers. It highlights the necessity of firms to develop superior strategic orientation of all their members and to invest in better resources and consequently superior capabilities as a way of achieving high levels of firm performance. Another implication from the study is that the firms should develop their marketing programs by focusing on developing innovativeness. Originality/value This study contributes to the understanding of the indirect and direct impact of exploration and exploitation variables, and the mediating role of ICs and BC on the competitive advantage and performance and the moderating effect of EO.

Resource-based view on safety culture’s influence on hospital performance: The moderating role of electronic health record implementation

2018 ◽  
Vol 45 (3) ◽  
pp. 207-216
Author(s):  
Soumya Upadhyay ◽  
Robert Weech-Maldonado ◽  
Christy H. Lemak ◽  
Amber Stephenson ◽  
Tapan Mehta ◽  
...  
Keyword(s):  
Electronic Health Record ◽  
Hospital Performance ◽  
Health Record ◽  
Resource Based View ◽  
Electronic Health ◽  
Moderating Role

scholarly journals Impact of CRM adoption on organizational performance

2020 ◽  
Vol 30 (1) ◽  
pp. 59-77 ◽  
Author(s):  
Abid Ullah ◽  
Shahid Iqbal ◽  
S.M. Riad Shams
Keyword(s):  
Regression Analysis ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Conceptual Model ◽  
Banking Sector ◽  
Management Service ◽  
Content Type ◽  
Technological Turbulence ◽  
Moderating Role

Purpose Customer relationship management (CRM) is instrumental to attain and sustain organizational competitive advantage. Innovation in terms of CRM adoption is the key to gain competitive advantage, and being innovative is dependent on how well organizations know about changing demands of customers and their changing ways to gain access to the market. There is hence a need to develop ongoing empirical insights from diverse management perspectives into the effect of CRM adoption on organizational performance. In this context, the purpose of this study is to develop empirical insights in relation to the moderation of technological turbulence in the banking sector. Design/methodology/approach Primary data were collected and analyzed from 277 CRM staff-members of the banking sector in Pakistan to test a conceptual model. Frequencies of demographics are calculated with correlation and regression analyses using SPSS. The correlation analysis was performed to identify the direction that exists between the dependent and independent variables, and the regression analysis was performed to study the strength/intensity of the independent variable over the dependent variable. Moderating regression analysis was performed to find the moderation effect of technological turbulence on CRM adoption and organizational performance. Findings The CRM adoption has a critical positive impact on organizational performance in the settings of business-to-customer (B2C) perspective in the banking sector. Moreover, the results uncover that improved client satisfaction through CRM adoption prompts better organizational performance in the B2C organization. The authors also have found that technological turbulence has a negative guiding impact on the association linking with CRM adoption, as well as organizational performance. Research limitations/implications The conceptual model that is proposed in this study and supported by empirical insights offers researchers to develop future research studies on the moderating role of technological turbulence to analyze the influence of CRM adoption on organizational performance. Practical implications The empirical insights of this study are valuable for the professionals in the banking sector and other B2C organizations to enrich their organizational performance through CRM adoption while considering the moderating role of technological turbulence. Originality/value Based on an empirical study, in support of an original conceptual model, the insights of this paper contribute to the extant literature in the CRM, bank marketing and management, service management, B2C marketing and the emerging economy knowledge streams.

scholarly journals Rural Tourism Sustainable Management and Destination Marketing Efforts: Key Factors from Communities’ Perspective

2016 ◽  
Vol 9 (4) ◽  
pp. 179 ◽  
Author(s):  
Chee-Hua Chin ◽  
May-Chiun Lo ◽  
T. Ramayah
Keyword(s):  
Sustainable Management ◽  
Community Support ◽  
Economic Benefits ◽  
Local Communities ◽  
Point Of View ◽  
Rural Tourism ◽  
Future Research ◽  
Destination Marketing ◽  
Tourism Destination ◽  
Path Modelling

Rural tourism is seen as a potential sector in promoting country to the world and at the same time generates incomes to local communities. However, due to the lucrative economic benefits, tourism destination’s sustainability and quality of services is often being ignored. Thus, this study highlights the importance of sustainable management and destination marketing efforts in rural tourism destinations with identified significant contributively factors from local communities’ perspective. A total of 168 respondents comprising of local communities from <em>Kampung Telaga Air</em> and <em>Kampung Semadang</em>, Kuching, Sarawak took part voluntarily in this study. To assess the developed model, SmartPLS 2.0 (M3) is applied based on path modelling and bootstrapping. Interestingly, the findings revealed that local communities believed factors like climate change, carrying capacity of a destination, and environmental education are significantly affect both tourism destination sustainable management and destination marketing efforts. Furthermore, community support is also found to be important too for tourism destination marketing efforts. Surprisingly, community support was found no relations with destination sustainable management from local communities’ point of view. This study further discussed on the implications of the findings, limitations, and direction for future research.

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