scholarly journals Responding to COVID-19: Lessons Learned from a Senior Living and Social Service Organization

Geriatrics ◽  
2020 ◽  
Vol 5 (4) ◽  
pp. 98
Author(s):  
Margaret Danilovich ◽  
Christie Norrick ◽  
Rachel Lessem ◽  
Laura Milstein ◽  
Nikki Briggs ◽  
...  
Keyword(s):  
Social Service ◽  
Digital Literacy ◽  
Service Provision ◽  
Crisis Response ◽  
Lessons Learned ◽  
Care Recipient ◽  
Remote Work ◽  
Social Service Organizations ◽  
Work From Home

This case study analyzes one senior living and social service organization’s coronavirus (COVID-19) crisis response. We conducted interviews with n = 14 department managers to explore the organization’s pivot to remote work and service provision. We used the Pearson and Mitroff Crisis Management Framework to organize themes. A pre-existing culture of teamwork, willingness to adapt and adopt new approaches, and responsiveness to new policies and procedures facilitated the COVID-19 crisis response. However, low levels of digital literacy among staff, decreased job satisfaction due to no face-to-face interaction between care recipient and service provider, and lack of proactive policies for crisis response, which decreased the speed of enacting remote service provision, were obstacles in effective crisis response. Lessons learned from this case study highlight the need for pre-emptive policy creation on remote service provision and work from home policies, as well as training considerations for senior living and social service organizations.

scholarly journals The First City Organizational LCA Case Study: Feasibility and Lessons Learned from Vienna

2021 ◽  
Vol 13 (9) ◽  
pp. 5062
Author(s):  
Alexander Cremer ◽  
Markus Berger ◽  
Katrin Müller ◽  
Matthias Finkbeiner
Keyword(s):  
Greenhouse Gases ◽  
Public Service ◽  
Service Provision ◽  
Lessons Learned ◽  
Mitigation Measures ◽  
City Managers ◽  
First Case ◽  
Public Service Provision ◽  
Organizational Lca

Cities are recognized as a major contributor to environmental pressures. Recently, organizational LCA (OLCA) has been found to align well with requirements for city-scale environmental decision support and a novel city-OLCA framework was introduced. City-OLCA combines two relevant aspects: It covers activities beyond public service provision (multi-stakeholder) and emissions beyond greenhouse gases (multi-impact). Its unique approach of acknowledging responsibility levels should help both city-managers and academia in performance tracking and to prioritize mitigation measures. The goal of this work is to test city-OLCA’s feasibility in a first case study with real city data from Vienna. The feasibility was confirmed, and results for 12 impact categories were obtained. As an example, Vienna’s global warming potential, ozone depletion potential, and marine eutrophication potential for 2016 were 14,686 kt CO­2 eq., 6796 kg CFC-11 eq., and 310 t N eq., respectively. Our results indicate that current accounting practices may underestimate greenhouse gas emissions of the entire city by up to a factor of 3. This is mainly due to additional activities not covered by conventional standards (food and goods consumption). While the city itself only accounts for 25% of greenhouse gases, 75% are caused by activities beyond public service provision or beyond governmental responsibilities. Based on our results, we encourage city managers to include an organizational based LCA approach in defining reduction strategies. This will reveal environmental blind spots and avoids underestimating environmental burdens, which might lead to setting the wrong focus for mitigation.

Infectious Disease Hospital Preparedness: Lessons Learned From the 2019 Measles Outbreak

2021 ◽  
pp. 1-5
Author(s):  
Matthew Fifolt ◽  
Rachael A Lee ◽  
Sarah Nafziger ◽  
Lisa C McCormick
Keyword(s):  
Infectious Disease ◽  
Homeland Security ◽  
Emergency Preparedness ◽  
Disease Transmission ◽  
Early Recognition ◽  
Crisis Response ◽  
Lessons Learned ◽  
Potential Threat ◽  
Hospital Preparedness

Abstract Objective: This paper: (1) explores the real and perceived threats to Emergency Departments (EDs) in addressing infectious disease cases in the US, like measles, and (2) identifies priorities for protecting employees, patients, and others stakeholders through hospital preparedness while streamlining processes and managing costs. Methods: A case study approach was used to describe the events that triggered an infectious disease emergency response in 1 ED in the southeast. Development of the case study was informed by emergency preparedness literature on Homeland Security Exercise and Evaluation Program processes. Results: Hospital staff and administrators identified a number of factors that either positively contributed to disease containment or exacerbated conditions for disease transmission. Successes included early recognition of the potential threat, development of a multidisciplinary taskforce, and implementation of a pre-incident response plan. Challenges comprised of patient flow in crisis response, lab turnaround time, and employee records. Conclusions: The threat of exposure challenged daily operations and raised situational awareness among administrators and providers to issues that might arise during an infectious disease exposure. Recording emergency preparedness successes, remediating challenges, and sharing information with others may help minimize the threat of communicable diseases within hospital settings in the future.

scholarly journals A mixed methods multiple case study of implementation as usual in children’s social service organizations: study protocol

2013 ◽  
Vol 8 (1) ◽  
Author(s):  
Byron J Powell ◽  
Enola K Proctor ◽  
Charles A Glisson ◽  
Patricia L Kohl ◽  
Ramesh Raghavan ◽  
...  
Keyword(s):  
Mixed Methods ◽  
Study Protocol ◽  
Social Service ◽  
Multiple Case Study ◽  
Service Organizations ◽  
Social Service Organizations ◽  
Multiple Case

The Racial Politics of Place in Faith-Based Social Service Provision

2020 ◽  
Author(s):  
Daniel Bolger
Keyword(s):  
Social Service ◽  
Service Provision ◽  
Urban Poor ◽  
Service Providers ◽  
Geographic Location ◽  
Safety Net ◽  
Service Organizations ◽  
Service Access ◽  
Social Service Organizations ◽  
Faith Based

Abstract Prior research indicates that faith-based social service providers are overrepresented in disadvantaged neighborhoods, which has led some to advocate for their increased involvement in the U.S. social safety net. Yet, we have little understanding of how they and other social service organizations understand the significance of place in their work. Here I explore how conceptions of place matter for social service provision by drawing on 12 months of ethnographic observation and interviews with 24 key informants in two faith-based social service organizations in Houston, Texas. I find that faith-based organizations attach significance to their geographic location based not only on their proximity (or lack thereof) to their target service recipients, but also through relationships with key stakeholders. Agencies label places as safe or unsafe to recruit donors and volunteers, but in doing so they channel resources unequally between communities in ways that perpetuate racial disparities in social service access. The results have implications for understanding the importance of place within social service organizations, particularly faith-based agencies, which are increasingly relied upon to serve the urban poor.

scholarly journals Perceived Efficacy of Virtual Leadership in the Crisis of the COVID-19 Pandemic

2021 ◽  
Vol 5 (3) ◽  
pp. 389
Author(s):  
Sanja Bizilj ◽  
Eva Boštjančič ◽  
Gregor Sočan
Keyword(s):  
Communication Technologies ◽  
Crisis Response ◽  
Remote Work ◽  
Virtual Leadership ◽  
Cross Sectional ◽  
Perceived Efficacy ◽  
Leadership Efficacy ◽  
Work From Home ◽  
Evolving System ◽  
Better Than

As a crisis response to the COVID-19 pandemic, many companies quickly established virtual leadership systems and enabled employees to continue their work from home. This cross-sectional research addresses virtual leadership efficacy assessed by the leaders and by their employees. The findings suggest that leaders evaluate themselves significantly better than their employees, and their leadership efficacy mainly depends on their previous experience of working from home and ability to use communication technologies. This research contributes to the understanding of the factors that have the biggest influence on the belief in leadership efficacy in the context of a rapidly evolving system of remote work.

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