scholarly journals The Analysis of Critical Success Factors for In-Town Check-In in Taiwan

2020 ◽  
Vol 13 (1) ◽  
pp. 200
Author(s):  
Cheng-Hua Yang ◽  
Huei-Ju Chen ◽  
Li-Chu Lin ◽  
Alastair M. Morrison
Keyword(s):  
Management Strategy ◽  
Critical Success Factors ◽  
Success Factors ◽  
Analytic Network Process ◽  
Three Dimensions ◽  
Service Capacity ◽  
Evaluation Indexes ◽  
Critical Success ◽  
Network Process ◽  
Security Checks

The Taoyuan International Airport in Taiwan encountered service capacity bottlenecks for insufficient facilities before COV-19 break. In order to increase the service capacity efficiency on check-in, security checks, and customs clearance, the Ministry of Transportation and Communications R.O.C. (MOTC), Taiwan, rerouted the airport traffic flow by implementing the in-town check-in (ITCI) concept to decrease crowding in the airport waiting hall. This research examined the structure of critical success factors (CSFs) for ITCIs, deriving three hierarchies of three dimensions, eight criteria, and 18 evaluation indexes from the previous literature, expert interviews, and analysis results from Analytic Network Process (ANP) via Super Decisions software. The three CSF dimensions were: first-level hierarchy “advantageous environments,” followed by “marketing” and “service value,” which is a second-level hierarchy. The study concluded that the third level item of “transferred vehicles system and management” can play an important key role in ITCTs and “users’ usage preference” has a high correlation to ITCT management strategy. Those findings are expected to be a valuable reference as operating guidelines for Taoyuan Airport MRT Company and management strategy for airport companies.

Critical Success Factors for Blockchain Technology Adoption in Freight Transportation Using Fuzzy ANP–Modified TISM Approach

2020 ◽  
Vol 19 (06) ◽  
pp. 1549-1580 ◽  
Author(s):  
Vipulesh Shardeo ◽  
Anchal Patil ◽  
Jitender Madaan
Keyword(s):  
Information And Communication Technologies ◽  
Critical Success Factors ◽  
Success Factors ◽  
Freight Transportation ◽  
Analytic Network Process ◽  
Interpretive Structural Modeling ◽  
Critical Success ◽  
Blockchain Technology ◽  
Network Process ◽  
Customer Services

The dynamic and uncertain demand forces organizations to provide flexible services in order to fulfill customer demands. Freight transportation, being the key component of the businesses, requires adoption of efficient Information and Communication Technologies which can induce transparent and flexible services. Blockchain Technology (BT) is an emerging technology which has great potential to cater solutions to freight transportation issues. This study identifies different critical success factors of BT adoption in freight transportation. An integrated Fuzzy Analytic Network Process (FANP) is applied to prioritize identified success factors. Further, modified Total Interpretive Structural Modeling (mTISM) is used to represent the interrelationship among different sub-factors. The findings of the study revealed Development Aspects, Customer Services and Technological Aspects as well as Data Transparency, Reliability and Organizational Culture as the most significant factors and sub-factors, respectively. The proposed model will guide freight transport managers to formulate their strategies regarding BT adoption.

scholarly journals CRITICAL SUCCESS FACTORS IN DIGITAL PUBLISHING TECHNOLOGY USING AN ANP APPROACH

2015 ◽  
Vol 22 (5) ◽  
pp. 670-684 ◽  
Author(s):  
Lon-Fon SHIEH ◽  
Ching-Chiang YEH ◽  
Ming-Cheng LAI
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Evaluation Model ◽  
Digital Publishing ◽  
Analytic Network Process ◽  
Successful Implementation ◽  
Policy Makers ◽  
Critical Success ◽  
Network Process ◽  
Publishing Technology

Digital publishing technology (DPT) has been recognized as one of the most important technologies for economic development. The purpose of the study is to develop an evaluation model based on analytic network process (ANP) approach to explore the critical success factors (CSFs) for the successful implementation of DPT. It can objectively identify related criteria of DPT, and then prioritize improvement criteria to the success of promoting DPT for government. To demonstrate the applicability of the proposed approach, the Taiwan’s DPT is conducted. The results of this study could serve as a new method and offer insights to policy makers to indentify and prioritize CSFs for DPT implementations systematically.

scholarly journals Exploring Critical Success Factors in Urban Housing Projects Using Fuzzy Analytic Network Process

2017 ◽  
Vol 3 (11) ◽  
pp. 1048 ◽  
Author(s):  
Hessam Youneszadeh ◽  
Abdollah Ardeshir ◽  
Mohammad Hassan Sebt
Keyword(s):  
Urban Areas ◽  
Critical Success Factors ◽  
Success Factors ◽  
Analytic Network Process ◽  
Urban Housing ◽  
Housing Demand ◽  
Housing Projects ◽  
Critical Success ◽  
Network Process ◽  
Fuzzy Analytic Network Process

Population growth and increasing trend towards urbanization have caused housing demand to exceed its supply, particularly in urban areas in developing countries. Furthermore, housing industry motivates many subsidiary industries and plays a leading socio-economic role in such countries. Therefore, successful completion of housing projects is of great significance quantitatively and qualitatively.This study aims to propose a framework to evaluate the critical success factors (CSFs) in housing projects considering the interrelationship among factors and criteria. The factors were initially identified through literature review and then refined and categorized using a two-round Delphi method and finally prioritized using fuzzy analytic network process (FANP). To demonstrate the implementation of the proposed model, a case study was carried out on an urban residential building project in Tehran. The framework proposed in this study can be applied as a decision support system for decision makers, project managers and practitioners involved in the housing sector.

scholarly journals Critical Success Factors in Customer Relationship Management Strategy in the Local Government Authorities in Zimbabwe

2019 ◽  
Vol 11 (4) ◽  
pp. 99
Author(s):  
Douglas Chiguvi ◽  
Ruramayi Tadu ◽  
Zenzo Dube
Keyword(s):  
Local Government ◽  
Customer Relationship Management ◽  
Management Strategy ◽  
Critical Success Factors ◽  
Success Factors ◽  
Statistical Tests ◽  
Relationship Management ◽  
Customer Relationship ◽  
Research Approach ◽  
Critical Success

The aim of the study was to identify critical success factors in customer relationship management strategy success in the local government authorities in Zimbabwe. A thorough abridgment of the literature was conducted, mainly to understand the nature and structure of local government authorities in Zimbabwe as well as to identify critical success factors in CRM strategy success. A Meta-analysis methodology was employed and explanatory research approach was adopted by means of a survey strategy. 197 questionnaires have been collected from twenty-one local government authorities in Zimbabwe. The findings of the study revealed that all of the ten critical success factors are significant and positively linked to CRM strategy success. Furthermore, the statistical tests show that success and failure of CRM strategy success are highly dependent on four major critical success factors including Implementation Approach, Change Management, Metrics and Implementation Strategy. However, process design and Buy-in Approach and Adoption have low significance impact in CRM strategy success in local government authorities in Zimbabwe. The results of the data analysis led to the creation of a framework which outlines the critical success factors in CRM strategy success in local government authorities in Zimbabwe and the CRM implementation Index which need to be followed before implementing the CRM strategy. This study has clearly indicated that customer relationship management forms a powerful strategy that local government authorities should apply to manage long-term relationships with their key stakeholders.

Analysis of the Critical Success Factors for Green Shipping

2015 ◽  
Author(s):  
Jingzheng Ren ◽  
Marie Lützen
Keyword(s):  
Success Factors ◽  
Evaluation Criteria ◽  
Influence Factors ◽  
Analytic Network Process ◽  
Influential Factors ◽  
Relative Importance ◽  
Critical Success ◽  
Strategic Measures ◽  
Network Process ◽  
Global Emissions

Shipping, which is one of the most important transport modes, plays a significant role in international trade, but unfortunately, it also contributes significantly to global emissions. The present study proposes a generic method for establishing a system of evaluation criteria for assessing the greenness of shipping. A system of evaluation criteria that consists of multiple influence factors has been established, and an Analytic Network Process has been used to determine the relative importance of the influential factors and to consider their interdependences and interactions. The results can help stakeholders draft strategic measures that enhance the greenness of the shipping activities.

scholarly journals Key Factors in Customer Relationship Management Strategy Success in the Local Government Authorities

2019 ◽  
Vol 6 (4) ◽  
pp. 72 ◽  
Author(s):  
Douglas Chiguvi ◽  
Ruramayi Tadu ◽  
Moreblessing Ngwenya
Keyword(s):  
Local Government ◽  
Customer Relationship Management ◽  
Management Strategy ◽  
Critical Success Factors ◽  
Success Factors ◽  
Statistical Tests ◽  
Relationship Management ◽  
Customer Relationship ◽  
Research Approach ◽  
Critical Success

The aim of the study was to identify critical success factors in customer relationship management strategy success in the local government authorities in Zimbabwe. A thorough abridgment of the literature was conducted, mainly to understand the nature and structure of local government authorities in Zimbabwe as well as to identify critical success factors in CRM strategy success. A Meta-analysis methodology was employed and explanatory research approach was adopted by means of a survey strategy. 197 questionnaires have been collected from twenty one local government authorities in Zimbabwe. The findings of the study revealed that all of the ten critical success factors are significant and positively linked to CRM strategy success. Furthermore, the statistical tests show that success and failure of CRM strategy success are highly dependent on four major critical success factors including Implementation Approach, Change Management, Metrics and Implementation Strategy. However, process design and Buy-in Approach and Adoption have low significance impact in CRM strategy success in local government authorities in Zimbabwe. The results of the data analysis led to the creation of a framework which outlines the critical success factors in CRM strategy success in local government authorities in Zimbabwe and the CRM implementation Index which need to be followed before implementing the CRM strategy. This study has clearly indicated that customer relationship management forms a powerful strategy that local government authorities should apply to manage long-term relationships with their key stakeholders.

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