scholarly journals The Effect of Social Undermining on Employees’ Emotional Exhaustion and Procrastination Behavior in Deluxe Hotels: Moderating Role of Positive Psychological Capital

2022 ◽  
Vol 14 (2) ◽  
pp. 931
Author(s):  
Hyo-Sun Jung ◽  
Hye-Hyun Yoon
Keyword(s):  
Emotional Exhaustion ◽  
Psychological Capital ◽  
Mediating Effect ◽  
Social Undermining ◽  
Positive Psychological Capital ◽  
Hotel Employees ◽  
Study Results ◽  
Deluxe Hotel ◽  
Moderating Role

The purpose of this study was to determine if social undermining as perceived by frontline employees significantly affects their emotional exhaustion and procrastination behavior and to clarify the moderating role of positive psychological capital. A total of 310 deluxe hotel employees in South Korea participated in this study by completing a self-administered questionnaire. The study results showed that social undermining perceived by deluxe hotel employees positively influenced their emotional exhaustion. In addition, when emotional exhaustion became severe, employees’ procrastination behavior, which harmed their organizations, increased. Additionally, the findings suggest a mediating effect, thereby indicating that employees’ procrastination behaviors may increase when they experience emotional exhaustion resulting from social undermining. When employees perform their jobs with a positive attitude in a work situation, the negative influence of social undermining and emotional exhaustion may be partially offset. Limitations and future research directions are also discussed.

The Influence of Competency of Preschool Teachers in Fujian Province on Subjective Well-Being: The Mediating Role of Psychological Capital

2019 ◽  
Author(s):  
Xuguang Sun ◽  
Ailing Huang
Keyword(s):  
Direct Effect ◽  
Psychological Capital ◽  
Preschool Teachers ◽  
Well Being ◽  
Mediating Effect ◽  
Subjective Well Being ◽  
Positive Psychological Capital ◽  
Mediating Role ◽  
Mediator Variable

The intermediary effect interval of the preschool teachers' competence characteristics → positive psychological capital → the subjective well-being of the preschool teachers is (0.23—0.55), does not contain 0, and the effect amount is 0.35. The competency characteristics of preschool teachers → The direct effect interval of subjective well-being of preschool teachers is (0.05—0.36), excluding 0, and the effect quantity is 0.20, indicating that positive psychological capital as a mediator variable has the characteristics of preschool teachers and the subjective well-being of preschool teachers. Partial mediating effect, the ratio of mediating effect to total effect is 64.01%.

scholarly journals The Interactive Effect of Positive Psychological Capital and Organizational Trust on Organizational Citizenship Behavior

SAGE Open ◽  
2019 ◽  
Vol 9 (3) ◽  
pp. 215824401986266 ◽  
Author(s):  
Harun Yildiz
Keyword(s):  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Psychological Capital ◽  
Organizational Trust ◽  
Interactive Effect ◽  
Future Research ◽  
Positive Psychological Capital ◽  
The Relationship ◽  
Moderating Role

To date, numerous empirical studies have been conducted to investigate the link between organizational trust and organizational citizenship behaviors (OCBs). However, it is surprising that the moderating role of positive psychological capital (PsyCap) on the relationship between organizational trust and OCBs has not been directly tested. Thus, this relationship is currently under-researched. Addressing this gap in the organization literature, the purpose of this study is to examine the potential moderating role of positive PsyCap on the relationship between organizational trust and OCBs. Given this context and purpose of the study, the data collected from a sample of 1,100 health care employees from seven hospitals in Istanbul provided good support for the hypothesis. The findings indicate that positive PsyCap moderates the relationship between organizational trust and OCBs in such a manner that the relationship is stronger when positive PsyCap is high. The research findings are discussed with a view to implications and suggestions for future research.

Role of individual and organizational variables as predictors of job satisfaction among hotel employees

2020 ◽  
Vol 20 (4) ◽  
pp. 466-480
Author(s):  
João Viseu ◽  
Patrícia Pinto ◽  
Sérgio Borralha ◽  
Saul Neves de Jesus
Keyword(s):  
Job Satisfaction ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Psychological Capital ◽  
Organizational Health ◽  
Organizational Variables ◽  
Positive Psychological Capital ◽  
Hotel Employees ◽  
Individual Variables

Job satisfaction is a key concept in the organizational literature, as satisfied employees allow organizations to achieve desired work-related outcomes. Nevertheless, more research is needed to understand what organizational and individual variables shape the job satisfaction of employees from the hospitality sector. This study assesses the role of organizational variables (perceived organizational support and organizational health) and individual variables (positive psychological capital and creative personality) as possible determinants of job satisfaction. A total of 504 hotel employees from the Algarve region, the main Portuguese tourism destination, participated in this study. Structural equation modeling with latent variables was used to evaluate the proposed model. Results showed that perceived organizational support was the most important predictor of job satisfaction, followed by organizational health. Organizational health also predicted positive psychological capital, which, in turn, was significantly associated with job satisfaction. These results have important practical implications for human resources management in the hospitality industry.

scholarly journals The Influence of Hotel Employees’ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level

2021 ◽  
Vol 13 (22) ◽  
pp. 12625
Author(s):  
Kum-Sik Oh ◽  
Juyeon Rachel Han ◽  
So Ra Park
Keyword(s):  
Organizational Commitment ◽  
Intrinsic Motivation ◽  
Online Survey ◽  
Mediating Effect ◽  
Analysis Tool ◽  
Job Level ◽  
Hotel Employees ◽  
The Relationship ◽  
Moderating Role

This study attempts to investigate the relationships among Korean hotel employees’ perception of Corporate Social Responsibility (CSR), their intrinsic motivations, and their organizational commitment (OC). The mediating effect of intrinsic motivation on the relationship between employees’ perception of customer- and employee-related CSR and OC is explored, and the moderating role of job level on the relationship between CSR perceptions and intrinsic motivation is tested. The data were collected via online survey, and the Hayes’ Process macro was used as an analysis tool. We found that (1) both types of CSR perceptions are important in creating intrinsic motivation and OC, (2) intrinsic motivation enhances OC, and (3) job level moderates the link between employee CSR perceptions and intrinsic motivation positively. Interestingly, we found that when customer-related CSR or employee-related CSR is high, the level of intrinsic motivation will significantly differ between managerial and non-managerial employees. This study’s results will contribute to the current literature on CSR, and will aid human resources departments that are considering CSR practices as a means to enhancing employee intrinsic motivation and OC.

The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services

2014 ◽  
Vol 28 (3) ◽  
pp. 195-206 ◽  
Author(s):  
Won-Moo Hur ◽  
Sang IL Park ◽  
Tae-Won Moon
Keyword(s):  
Organizational Justice ◽  
Emotional Exhaustion ◽  
Flight Attendants ◽  
Interpersonal Justice ◽  
Content Type ◽  
Organizational Loyalty ◽  
Study Results ◽  
The Relationship ◽  
Moderating Role

Purpose – The purpose of this paper was to analyze the moderating role of organizational justice in the emotional exhaustion–organizational loyalty link. Emotional exhaustion resulting from an employee’s emotional labor usually leads to negative outcome such as organizational loyalty. Following conservation of resources theory and social exchange theory, the authors argue that the relationship between flight attendants’ emotional exhaustion and organizational loyalty is moderated by distributive, procedural and interpersonal justice. Design/methodology/approach – Data were gathered from a sample of 247 flight attendants in South Korea. Hierarchical moderated regression analysis was conducted to test the hypothesized relationship. Findings – The study results provide support for the moderating role of organizational justice such as distributive, procedural and interpersonal justice in the emotional exhaustion–organizational loyalty link. Originality/value – This study contributes to the extant literature by empirically validating the moderating effect and clarifying the role of three types of organizational justice simultaneously, which has not been addressed in previous research.

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