THE IDENTIFICATION OF THE KEY SUB-INDUSTRIES AMONG COASTAL METROPOLITAN CITIES OF SOUTH AFRICA: AN APPLICATION OF THE LOCATION QUOTIENT TECHNIQUE

Leading regions drive economic growth and development, and it is important to determine which sectors are driving growth. Leading sectors need to be supported while lagging sectors need to be guided towards growth. The location quotient method has been used as a regional economic development measurement tool using a single variable, mostly employment data. This paper aims to formulate and apply a multi-variable location quotient index (MVLQI), which includes four variables, allowing for a more comprehensive and consistent model. A new formula was developed as part of the methodology, and a classification matrix and index coefficient values were categorised. The new model was tested and applied in the Mpumalanga Province, South Africa, between 2012 and 2017. A normal index was calculated for both years and a dynamic index based on the four variables included in the model. The study’s contribution is that the outcomes from the MVLQI provide analysts with more comprehensive and consistent results for economic strategy development. The new MVLQI could be used with success in regional economic analysis in identifying sectors with high levels of concentration, comparative advantage and calculation of multipliers.

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An Empirical Examination of the Overall Customer Satisfaction with the Service Delivery of Mobile Network Operators in South Africa

Global Business Review ◽

10.1177/0972150919859105 ◽

2019 ◽

pp. 097215091985910

Author(s):

M. F. Mpwanya

Keyword(s):

South Africa ◽

Customer Satisfaction ◽

Service Delivery ◽

Cell Phone ◽

Mobile Network ◽

High Rate ◽

Empirical Examination ◽

Metropolitan Cities ◽

Significant Difference ◽

Mobile Network Operators

This study examines the overall customer satisfaction (OCS) with the service delivery of mobile network operators (MNOs) in South Africa. The study adopted a quantitative method and followed a survey research design involving 2013 cell phone users located across various South African metropolitan cities. These cell phone users were conveniently sampled by means of structured questionnaires and the data collected were analysed using Stata, the Statistical Software Package. The findings from the Minnesota Customer-Satisfaction Index (MnCSI) reveal that there is a high level of customer satisfaction regarding the services received from MNOs. Despite the high rate of OCS, an alarming proportion of dissatisfied customers was also found. Such a proportion of customer dissatisfaction needs to be investigated and appropriate improvement measures are urgently needed. The study found a significant difference in perception regarding OCS, with respect to monthly income and according to the metropolitan cities in South Africa. On the other hand, no significant difference in perception was observed on the OCS in terms of gender and occupation. The study extends the current literature on customer satisfaction globally and in South Africa and provides some managerial implications.

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Time and Latitude in South Africa

International Astronomical Union Colloquium ◽

10.1017/s0252921100026816 ◽

1972 ◽

Vol 1 ◽

pp. 27-38

Author(s):

J. Hers

Keyword(s):

South Africa ◽

Cape Town ◽

Astronomical Observations ◽

Royal Observatory ◽

The Republic ◽

Astronomical Determination ◽

Limited Accuracy ◽

Better Than

In South Africa the modern outlook towards time may be said to have started in 1948. Both the two major observatories, The Royal Observatory in Cape Town and the Union Observatory (now known as the Republic Observatory) in Johannesburg had, of course, been involved in the astronomical determination of time almost from their inception, and the Johannesburg Observatory has been responsible for the official time of South Africa since 1908. However the pendulum clocks then in use could not be relied on to provide an accuracy better than about 1/10 second, which was of the same order as that of the astronomical observations. It is doubtful if much use was made of even this limited accuracy outside the two observatories, and although there may – occasionally have been a demand for more accurate time, it was certainly not voiced.

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Indirect Rule in South Africa

10.1017/upo9781580467421 ◽

2009 ◽

Author(s):

J. C. Myers

Keyword(s):

South Africa ◽

Indirect Rule

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Combining Professional Interests and Travel: People to People Citizen Ambassador Program

Perspectives on Global Issues in Communication Sciences and Related Disorders ◽

10.1044/gics1.2.47 ◽

2011 ◽

Vol 1 (2) ◽

pp. 47-54

Author(s):

Alex Johnson ◽

Amanda Hitchins

Keyword(s):

South Africa ◽

Health Education ◽

Communication Disorders ◽

Social Conditions ◽

Speech Language Pathologists ◽

Exchange Program

Abstract This article summarizes a series of trips sponsored by People to People, a professional exchange program. The trips described in this report were led by the first author of this article and include trips to South Africa, Russia, Vietnam and Cambodia, and Israel. Each of these trips included delegations of 25 to 50 speech-language pathologists and audiologists who participated in professional visits to learn of the health, education, and social conditions in each country. Additionally, opportunities to meet with communication disorders professionals, students, and persons with speech, language, or hearing disabilities were included. People to People, partnered with the American Speech-Language-Hearing Association (ASHA), provides a meaningful and interesting way to learn and travel with colleagues.

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