The Effects of Educational Service Quality of Taekwondo Gym on a Parents-Satisfaction, Exercise Adherence and Recommendation Intention

2017 ◽  
Vol 26 (3) ◽  
pp. 659-675
Author(s):  
Sang-Jin Choi ◽  
Tae-Kyum Kang ◽  
Seung-Hoon Jeong ◽  
Jung-Ah Lee
Keyword(s):  
Service Quality ◽  
Exercise Adherence ◽  
Educational Service ◽  
Recommendation Intention

THE QUALITY OF EARLY CHILDHOOD EDUCATION SERVICE IN INDONESIA

2017 ◽  
Vol 1 (1) ◽  
pp. 6-10
Author(s):  
Lim Sanny
Keyword(s):  
Early Childhood ◽  
Service Quality ◽  
Human Life ◽  
Educational Service ◽  
Childhood Education ◽  
Random Samples ◽  
Education Service ◽  
School Research ◽  
Good Reputation

Education is the most important thing as education is a strategic tool to improve the standard of human life. Parents play a very important role in choosing their children’s school. This research aims to find out the effect of quality of educational service and school reputation to parents’ satisfaction towards parents’ decision in choosing the school. Research is done in Indonesia, taking 400 random samples from Indonesia’s big cities. The result shows that parents’ decision in choosing a school is highly affected by the service quality of educational service and school reputation. As a result, the improvement of service quality for every school is required in order to make parents more satisfied and to gain a good reputation.

scholarly journals Analisa Kepuasan Mahasiswa terhadap Kualitas Pelayanan Pendidikan

2020 ◽  
Vol 19 (1) ◽  
pp. 24-29
Author(s):  
Ni Luh Anik Puspa Ningsih ◽  
Dewa Ayu Putu Niti Widari ◽  
I Made Artawan
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Private University ◽  
Quality Of Education ◽  
Educational Service ◽  
Education Services ◽  
Level Of Satisfaction ◽  
Survey Results ◽  
The University

Abstract-During the learning process, students have experience with educational services at the University. This experience will create a perspective on the quality of education services provided. This will be related to the level of student satisfaction. This level of satisfaction will made an opinions. That generally will quickly spread, to family, friends and society. Bad opinion will affect the University's image, so it is important to analyze student satisfaction. A survey are held to gain information about student satisfaction.. This research was conducted at Warmadewa University, a private university in Denpasar, Bali. Survey results are summarized in the index of student satisfaction with the quality of education services at Warmadewa University. Based on the dimensions of service quality, namely tangibles, reliability, empathy, responsiveness, assurance students feel "satisfied". The overall survey results show that students assess the quality of education services at a "satisfying" level. Keywords: Student Satisfaction; Educational Service Quality Abstrak-Selama proses pembelajaran, mahasiswa memiliki pengalaman terkait pelayanan pendidikan di Universitas. Pengalaman ini menciptakan persepsi terhadap kualitas pelayanan pendidikan yang akan membentuk kepuasan bagi mahasiswa. Tingkat kepuasan tertentu akan membentuk opini. Ini akan menyebar dengan cepat, pada keluarga, teman dan masyarakat. Persepsi yang buruk akan mempengaruhi citra Universitas. Tujuan dari penelitian ini untuk menganalisa tingkat kepuasan mahasiswa terhadap kualitas pelayanan pendidikan di Universitas. Populasi penelitian ini adalah seluruh mahasiswa aktif Penelitian ini dilakukan di Universitas Warmadewa, Denpasar, Bali. Penelitian dilakukan dengan metode survey. Hasil survey terangkum dalam indeks kepuasan mahasiswa terhadap kualitas pelayanan pendidikan di Universitas Warmadewa. Berdasarkan dimensi kualitas layanan yaitu bukti fisik, kehandalan, empati, daya tanggap dan jaminan, mahasiswa merasa “puas”. Hasil survey keseluruhan menunjukkan bahwa mahasiswa menilai kualitas layanan pendidikan pada tingkat “memuaskan” Kata kunci : Kepuasan Mahasiswa ; Kualitas Pelayanan Pendidikan

scholarly journals The Impact of Perceived Hapkido Service Quality on Exercise Continuation and Recommendation Intentions, with a Focus on Korean Middle and High School Students

2021 ◽  
Author(s):  
Tae-Seung Park ◽  
Jun-Su Kim ◽  
Jiyoun Kim
Keyword(s):  
High School ◽  
High School Students ◽  
Service Quality ◽  
Frequency Factor ◽  
Survey Method ◽  
School Students ◽  
Student Dropout ◽  
Recommendation Intention ◽  
The Impact

This research analyzed the impact of quality of service as perceived by Hapkido students on their exercise continuation and recommendation intentions. It also identified the measures to reduce the rate of student dropout, strengthen competitiveness, and create more efficient marketing strategies for consumer patterns that are rapidly diversifying Hapkido. A questionnaire survey method was conducted with 300 middle and high school students aged 14–19 years having Hapkido training of three months to two years in Incheon and Bucheon during March–April 2019. Frequency, factor, reliability, correlation, and standard multiple regression analyses were conducted on the surveyed data. The conclusions are as follows. First, considering the impact of service quality on exercise continuation intention, service quality positively affects reliability, personification, and perceptual openness; in terms of possibility, it positively affects typicality, personification, and perceptual openness; and in terms of reinforcement, it positively affects reliability and perceptual openness. Second, examining the impact of service quality on recommendation intention positively affects reliability, personification, and perceptual openness. Third, exercise continuation intention positively affects recommendation intention.

Sign in / Sign up

Export Citation Format

Share Document