A Sentiment Analysis Model for Customer Reviews Considering Sentence Location

2019 ◽  
Vol 19 (1) ◽  
pp. 167-186
Author(s):  
Pullip Chung ◽  
Hyunchul Ahn
Author(s):  
Andres Montoro ◽  
Jose A. Olivas ◽  
Arturo Peralta ◽  
Francisco P. Romero ◽  
Jesus Serrano-Guerrero

2021 ◽  
Vol 336 ◽  
pp. 05008
Author(s):  
Cheng Wang ◽  
Sirui Huang ◽  
Ya Zhou

The accurate exploration of the sentiment information in comments for Massive Open Online Courses (MOOC) courses plays an important role in improving its curricular quality and promoting MOOC platform’s sustainable development. At present, most of the sentiment analyses of comments for MOOC courses are actually studies in the extensive sense, while relatively less attention is paid to such intensive issues as the polysemous word and the familiar word with an upgraded significance, which results in a low accuracy rate of the sentiment analysis model that is used to identify the genuine sentiment tendency of course comments. For this reason, this paper proposed an ALBERT-BiLSTM model for sentiment analysis of comments for MOOC courses. Firstly, ALBERT was used to dynamically generate word vectors. Secondly, the contextual feature vectors were obtained through BiLSTM pre-sequence and post-sequence, and the attention mechanism that could calculate the weight of different words in a sentence was applied together. Finally, the BiLSTM output vectors were input into Softmax for the classification of sentiments and prediction of the sentimental tendency. The experiment was performed based on the genuine data set of comments for MOOC courses. It was proved in the result that the proposed model was higher in accuracy rate than the already existing models.


Author(s):  
Kranti Vithal Ghag ◽  
Ketan Shah

<span>Bag-of-words approach is popularly used for Sentiment analysis. It maps the terms in the reviews to term-document vectors and thus disrupts the syntactic structure of sentences in the reviews. Association among the terms or the semantic structure of sentences is also not preserved. This research work focuses on classifying the sentiments by considering the syntactic and semantic structure of the sentences in the review. To improve accuracy, sentiment classifiers based on relative frequency, average frequency and term frequency inverse document frequency were proposed. To handle terms with apostrophe, preprocessing techniques were extended. To focus on opinionated contents, subjectivity extraction was performed at phrase level. Experiments were performed on Pang &amp; Lees, Kaggle’s and UCI’s dataset. Classifiers were also evaluated on the UCI’s Product and Restaurant dataset. Sentiment Classification accuracy improved from 67.9% for a comparable term weighing technique, DeltaTFIDF, up to 77.2% for proposed classifiers. Inception of the proposed concept based approach, subjectivity extraction and extensions to preprocessing techniques, improved the accuracy to 93.9%.</span>


2018 ◽  
Vol 14 (3) ◽  
pp. 360-367
Author(s):  
Hassan Abdullah Alqarni ◽  
Yahya AlMurtadha ◽  
Abdelrahman Osman Elfaki

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Divya Mittal ◽  
Shiv Ratan Agrawal

PurposeThe current study employs text mining and sentiment analysis to identify core banking service attributes and customer sentiment in online user-generated reviews. Additionally, the study explains customer satisfaction based on the identified predictors.Design/methodology/approachA total of 32,217 customer reviews were collected across 29 top banks on bankbazaar.com posted from 2014 to 2021. In total three conceptual models were developed and evaluated employing regression analysis.FindingsThe study revealed that all variables were found to be statistically significant and affect customer satisfaction in their respective models except the interest rate.Research limitations/implicationsThe study is confined to the geographical representation of its subjects' i.e. Indian customers. A cross-cultural and socioeconomic background analysis of banking customers in different countries may help to better generalize the findings.Practical implicationsThe study makes essential theoretical and managerial contributions to the existing literature on services, particularly the banking sector.Originality/valueThis paper is unique in nature that focuses on banking customer satisfaction from online reviews and ratings using text mining and sentiment analysis.


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