Ontology-Based Sentiment Analysis Model of Customer Reviews for Electronic Products

Author(s):  
Kin Meng Sam ◽  
Chris Chatwin

Author(s):  
Andres Montoro ◽  
Jose A. Olivas ◽  
Arturo Peralta ◽  
Francisco P. Romero ◽  
Jesus Serrano-Guerrero

2021 ◽  
Vol 336 ◽  
pp. 05008
Author(s):  
Cheng Wang ◽  
Sirui Huang ◽  
Ya Zhou

The accurate exploration of the sentiment information in comments for Massive Open Online Courses (MOOC) courses plays an important role in improving its curricular quality and promoting MOOC platform’s sustainable development. At present, most of the sentiment analyses of comments for MOOC courses are actually studies in the extensive sense, while relatively less attention is paid to such intensive issues as the polysemous word and the familiar word with an upgraded significance, which results in a low accuracy rate of the sentiment analysis model that is used to identify the genuine sentiment tendency of course comments. For this reason, this paper proposed an ALBERT-BiLSTM model for sentiment analysis of comments for MOOC courses. Firstly, ALBERT was used to dynamically generate word vectors. Secondly, the contextual feature vectors were obtained through BiLSTM pre-sequence and post-sequence, and the attention mechanism that could calculate the weight of different words in a sentence was applied together. Finally, the BiLSTM output vectors were input into Softmax for the classification of sentiments and prediction of the sentimental tendency. The experiment was performed based on the genuine data set of comments for MOOC courses. It was proved in the result that the proposed model was higher in accuracy rate than the already existing models.


Author(s):  
Kranti Vithal Ghag ◽  
Ketan Shah

<span>Bag-of-words approach is popularly used for Sentiment analysis. It maps the terms in the reviews to term-document vectors and thus disrupts the syntactic structure of sentences in the reviews. Association among the terms or the semantic structure of sentences is also not preserved. This research work focuses on classifying the sentiments by considering the syntactic and semantic structure of the sentences in the review. To improve accuracy, sentiment classifiers based on relative frequency, average frequency and term frequency inverse document frequency were proposed. To handle terms with apostrophe, preprocessing techniques were extended. To focus on opinionated contents, subjectivity extraction was performed at phrase level. Experiments were performed on Pang &amp; Lees, Kaggle’s and UCI’s dataset. Classifiers were also evaluated on the UCI’s Product and Restaurant dataset. Sentiment Classification accuracy improved from 67.9% for a comparable term weighing technique, DeltaTFIDF, up to 77.2% for proposed classifiers. Inception of the proposed concept based approach, subjectivity extraction and extensions to preprocessing techniques, improved the accuracy to 93.9%.</span>


2019 ◽  
Vol 34 (4) ◽  
pp. 295-310 ◽  
Author(s):  
Huyen T M Nguyen ◽  
Hung V Nguyen ◽  
Quyen T Ngo ◽  
Luong X Vu ◽  
Vu Mai Tran ◽  
...  

Sentiment analysis is a natural language processing (NLP) task of identifying orextracting the sentiment content of a text unit. This task has become an active research topic since the early 2000s. During the two last editions of the VLSP workshop series, the shared task on Sentiment Analysis (SA) for Vietnamese has been organized in order to provide an objective evaluation measurement about the performance (quality) of sentiment analysis tools, and encouragethe development of Vietnamese sentiment analysis systems, as well as to provide benchmark datasets for this task. The rst campaign in 2016 only focused on the sentiment polarity classication, with a dataset containing reviews of electronic products. The second campaign in 2018 addressed the problem of Aspect Based Sentiment Analysis (ABSA) for Vietnamese, by providing two datasets containing reviews in restaurant and hotel domains. These data are accessible for research purpose via the VLSP website vlsp.org.vn/resources. This paper describes the built datasets as well as the evaluation results of the systems participating to these campaigns.


2018 ◽  
Vol 14 (3) ◽  
pp. 360-367
Author(s):  
Hassan Abdullah Alqarni ◽  
Yahya AlMurtadha ◽  
Abdelrahman Osman Elfaki

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