The Effect of Abusive Supervision and Customer’s Incivility on Job Burnout through Emotional Labor of Casino Employees

2020 ◽  
Vol 22 (5) ◽  
pp. 1923-1939
Author(s):  
Yu-Na Lee ◽  
Jae-Kyoon Jun
Keyword(s):  
Emotional Labor ◽  
Abusive Supervision ◽  
Job Burnout ◽  
Casino Employees

Emotional labor strategies mediate the relationship between psychological empowerment and burnout of frontline hotel employees

2021 ◽  
Vol 49 (4) ◽  
pp. 1-10
Author(s):  
Min Li ◽  
Ziyu Zhao ◽  
Lijuan Cui
Keyword(s):  
Negative Correlation ◽  
Emotional Labor ◽  
Psychological Empowerment ◽  
Job Demands ◽  
Significant Negative Correlation ◽  
Job Burnout ◽  
Automatic Regulation ◽  
Conservation Of Resources ◽  
Hotel Employees ◽  
The Relationship

We examined the relationships among psychological empowerment, emotional labor strategies, and job burnout of frontline hotel employees with reference to conservation of resources theory and the job demands–resources model. A sample of 414 employees from a Chinese chain hotel was recruited to take part in this study. There was a significant negative correlation between psychological empowerment and job burnout for these frontline hotel employees. Furthermore, the emotional labor strategies of deep acting and automatic regulation played partial mediating roles in the relationship between psychological empowerment and job burnout, which has implications for the development of intervention mechanisms and work practices for addressing burnout.

scholarly journals Who can enjoy the unavoidable emotional labor

2014 ◽  
Vol 27 (4) ◽  
pp. 719-742
Author(s):  
SeungGeun Baeck ◽  
KangHyun Shin ◽  
JongHyun Lee ◽  
ChangGoo Heo
Keyword(s):  
Work Engagement ◽  
Emotional Labor ◽  
Negative Emotion ◽  
Job Burnout ◽  
Self Monitoring ◽  
Main Effect ◽  
Relationship Of ◽  
Main Effects ◽  
The Relationship ◽  
Positive Effect

The purpose of this study was to examine the positive effect of self-monitoring among emotional display rules (fostering positive emotion(FPE) & suppressing negative emotion(SNE)) and consequential work attitude (job burnout & work engagement). A sample of 191 hotel employees were participated in this study and data were analyzed by SPSS. The results are as follows. First, the main effect of FPE on work engagement was supported, but the main effect of SNE on job burnout was not. Second, the main effects of self-monitoring on engagement and burnout were supported. Third, the moderation effects of self-monitoring which buffer the relationship of SNE on burnout and which facilitate the relationship FPE on engagement were significant. Finally, the implications and limitations were discussed.

Sign in / Sign up

Export Citation Format

Share Document