Examining the effect of fleet management on competitive advantage in the transport industry

Internet causes changes in the behavior of individuals and groups within the business done. With the increasing pressures of globalization, companies struggle to find a way to sustain long-term excellence competitiveness. Competitive advantage is the ability to rapidly innovate and absorb innovations from different sources. The development of e-commerce has increased exponentially. E-commerce has been developed as a new market orientation, creating profit opportunities for growth for many industries. One of the industry's growing use of e-commerce systems is air transport industry. Transport industry is one industry that starts using e-ticketing system, replacing the traditional ticketing system. Replacing the traditional paper ticket electronic ticket has now been proven to be an effective commercial practice for organizations operating in the field of transport. E-ticketing can be described as an alternative method of tickets offered by many flight companies which electronic booking records created contain all the information usually printed on a paper ticket. A new revolution in the aviation industry was created by advances in technology. It changes the way airlines in distributing tickets and requires the flight to the next level. Technology given that the electronic ticket is a technology that utilities actually require universal compatibility across airlines.

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Enterprise Rent-A-Car

Kellogg School of Management Cases ◽

10.1108/case.kellogg.2016.000112 ◽

2017 ◽

pp. 1-15

Author(s):

Meghan Busse ◽

Jeroen Swinkels ◽

Greg Merkley

Keyword(s):

United States ◽

Competitive Advantage ◽

Customer Service ◽

The United States ◽

Fleet Management ◽

Rental Market ◽

Car Rental ◽

Training Compensation ◽

Local Option ◽

Set Up

An industry adage held that “there are two types of rental car companies: those that lose money and Enterprise.” The company that would become Enterprise Rent-A-Car was started in 1957 in St. Louis, Missouri, by Jack Taylor. Taylor set up Enterprise offices in neighborhoods rather than at airports because he believed that Americans would welcome a local option for renting cars when their own vehicles were being repaired. In 2010 Enterprise had more than 6,000 rental locations in the United States and a fleet of 850,000 cars in service. Its parent, Enterprise Holdings (comprising Enterprise, National, and Alamo brands) accounted for nearly half of the car rental market and was more than twice the size of Hertz, the number two competitor. Enterprise's competitive advantage was the result of the combination of its practices in hiring, training, compensation, organization, customer service, IT, and fleet management, among others.

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Benefits of the Transics Fleet Management System

Handbook of Research on Information Management for Effective Logistics and Supply Chains - Advances in Logistics, Operations, and Management Science ◽

10.4018/978-1-5225-0973-8.ch016 ◽

2017 ◽

pp. 287-302

Author(s):

Petre Iltchev ◽

Anna Palczewska ◽

Klaudia Pilichowska ◽

Remigiusz Kozlowski ◽

Michał Marczak

Keyword(s):

Competitive Advantage ◽

Management System ◽

Business Processes ◽

Fleet Management ◽

Successful Implementation ◽

Basic Principles ◽

Management Software ◽

The Impact

This chapter defines a fleet management system (FMS), describes the functionalities, architecture, and modules of Transics FMS. The next topic is the role of a fleet management system in a transport company and areas of improvement of business processes. This is based on the presentation of selected Polish transport companies using Transics software. The chapter gives a comparison of the functionalities of the Transics solution with other similar commercially available FMS, like European freight exchange platform Trans.Eu. The paper presented the prerequisites for a successful implementation of fleet management software – the basic principles and conclusion from the experience of Polish companies. The chapter showed the impact of the Transics solution on the effectiveness and competitive advantage gained by transport firms, as well as the benefits offered to those firms and their customers.

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Personalized Health Recommender Portal : A Competitive Advantage for Businesses and Health Management for Consumers

PsycEXTRA Dataset ◽

10.1037/e583192013-004 ◽

2012 ◽

Author(s):

Neesha Jothi ◽

Wahidah Husain ◽

Nasriah Zakaria

Keyword(s):

Competitive Advantage ◽

Health Management ◽

Personalized Health

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Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

Jurnal Ilmiah Binaniaga ◽

10.33062/jib.v4i2.210 ◽

2019 ◽

Vol 4 (2) ◽

pp. 34

Author(s):

Priyo Wismantoro ◽

Fika Dwiyanti

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Competitive Advantage ◽

Customer Service ◽

General Level ◽

Customer Focus ◽

Quality Improvements ◽

Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer. Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive. Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

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The Knowledge Creation Organization: The Case of Alphana

Journal of Economics and Development ◽

10.33301/2012.14.01.04 ◽

2012 ◽

pp. 78-90

Author(s):

Thang Nguyen Ngoc

Keyword(s):

Competitive Advantage ◽

Knowledge Creation ◽

Future Research ◽

Sustainable Competitive Advantage ◽

Knowledge Based ◽

The Future

Knowledge and the capability to create and utilize knowledge today are consid- ered to be the most important sources of a firm’s sustainable competitive advantage. This paper aims to advance understanding of the knowledge creation of firm in Vietnam by studying Alphanam Company. The case illustrates how knowledge- based management pursues a vision for the future based on ideals that consider the relationships of people in society. The finding shows that the case succeeded because of their flexibility and mobility to keep meeting to the changing needs of the customers or stakeholders. The paper also provided some suggestions for future research to examine knowledge-based management of the companies in a different industry segments and companies originating in other countries

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