scholarly journals In search of relationship quality, customer retention and shareholder value: Findings from an exploratory, qualitative multiple case study

2001 ◽  
Vol 1 (1) ◽  
pp. 49-63 ◽  
Author(s):  
Adam Lindgreen
Keyword(s):  
New Zealand ◽  
Relationship Quality ◽  
Relationship Marketing ◽  
Positive Relationship ◽  
Shareholder Value ◽  
Multiple Case Study ◽  
Customer Retention ◽  
Wine Sector ◽  
Multiple Case

This article reports on the findings from an exploratory, qualitative first part of a research that (1) theorises that successful creation of shareholder value in relationship marketing and management requires relationship quality, which translates into customer retention, and that (2) models relationship quality and customer retention as key mediating variables in the creation of shareholder value. A multiple case study involving companies (in exporter-importer dyads) in the Danish- British dairy sector, the Danish-British bacon sector and the New Zealand-British wine sector explored the key constructs of relationship quality; specifically, the cases examined whether or not the dimensions of relationship quality that Roberts (1998) and Roberts et al. (2000) have suggested are an appropriate framework. These dimensions are as follows: trust in credibility, trust in benevolence, commitment, conflict, satisfaction and social bonding. The evidence of the findings suggests that it does make sense to employ relationship quality as a concept in relationship marketing and management, and that the six dimensions are an appropriate framework for doing so. The managerial implications of the research findings are examined. The article concludes that there is a positive relationship between all of the antecedents of relationship quality (except for conflict), and that there is a positive relationship between customer retention and all of the consequences of customer retention (except for customer costs), and it proposes to test this idea in a confirmative, quantitative second part (using LISREL) in the context of the New Zealand-British wine sector.

scholarly journals How New Zealand schools manage the transition of disabled students leaving secondary education: A multiple-case study

2021 ◽  
Author(s):  
◽  
Cameron Stuart Fraser
Keyword(s):  
New Zealand ◽  
Secondary Education ◽  
Work Experience ◽  
Multiple Case Study ◽  
Future Research ◽  
Disabled Students ◽  
Staff Members ◽  
Multiple Case ◽  
School Barriers

<p>The transition from secondary education to post-secondary life is a difficult one for students with intellectual disabilities. Schools are key to the preparation and management of this transition. There is little New Zealand (NZ) research on the transition of disabled students and lack of examples of effective practice. A multiple-case study was used to investigate the transition practices of three schools teaching disabled students with ORS (Ongoing Resourcing Scheme) funding. Qualitative data was collected through interviews and observations of staff members. Findings were that the schools began the process by no later than the students being 16-years-old and ensured the student and family were at the centre of the planning. Schools taught a combination of functional life skills and self-determination skills. Community inclusion was practiced through work experience and visits to potential future environments. Common post-school barriers in transition included reduced support and few opportunities. A forthcoming government review of ORS funding for disabled students aged 18-21, highlights the need for future research to investigate these post-school barriers.</p>

scholarly journals How New Zealand schools manage the transition of disabled students leaving secondary education: A multiple-case study

2021 ◽  
Author(s):  
◽  
Cameron Stuart Fraser
Keyword(s):  
New Zealand ◽  
Secondary Education ◽  
Work Experience ◽  
Multiple Case Study ◽  
Future Research ◽  
Disabled Students ◽  
Staff Members ◽  
Multiple Case ◽  
School Barriers

<p>The transition from secondary education to post-secondary life is a difficult one for students with intellectual disabilities. Schools are key to the preparation and management of this transition. There is little New Zealand (NZ) research on the transition of disabled students and lack of examples of effective practice. A multiple-case study was used to investigate the transition practices of three schools teaching disabled students with ORS (Ongoing Resourcing Scheme) funding. Qualitative data was collected through interviews and observations of staff members. Findings were that the schools began the process by no later than the students being 16-years-old and ensured the student and family were at the centre of the planning. Schools taught a combination of functional life skills and self-determination skills. Community inclusion was practiced through work experience and visits to potential future environments. Common post-school barriers in transition included reduced support and few opportunities. A forthcoming government review of ORS funding for disabled students aged 18-21, highlights the need for future research to investigate these post-school barriers.</p>

Online Assessment in Programming Courses

2011 ◽  
pp. 111-128
Author(s):  
Denise M. Woit ◽  
David V. Mason
Keyword(s):  
Positive Relationship ◽  
Multiple Case Study ◽  
Online Assessment ◽  
Skills Acquisition ◽  
Student Efficacy ◽  
Online Assessments ◽  
Multiple Case ◽  
The Relationship ◽  
Programming Courses

We present an instrumental, multiple-case study exploring issues relating to student efficacy and practical skills acquisition. Specifically, we explore the relationship between efficacy, as measured by a final online assessment, and the number and type of pre-final assessments. Online final assessment remains a constant throughout the cases of our multiple-case study, while number and type of pre-final assessments vary. Our cross-case synthesis indicates a positive relationship between programming efficacy, as measured by performance on a final online assessment, and the number of pre-final online assessments, consistent with results predicted for theoretical pedagogical work, and suggested by other empirical reports.

scholarly journals Designing blockchain systems to prevent counterfeiting in wine supply chains: a multiple-case study

2021 ◽  
Vol 41 (13) ◽  
pp. 1-33
Author(s):  
Pamela Danese ◽  
Riccardo Mocellin ◽  
Pietro Romano
Keyword(s):  
Crime Prevention ◽  
Situational Crime Prevention ◽  
Multiple Case Study ◽  
Content Type ◽  
Reading Processes ◽  
Wine Sector ◽  
Multiple Case ◽  
Key Variables ◽  
New Perspective

PurposeThe purpose of this paper is to contribute to the debate on blockchain (BC) adoption for preventing counterfeiting by investigating BC systems where different options for BC feeding and reading complement the use of BC technology. By grounding on the situational crime prevention, this study analyses how BC systems can be designed to effectively prevent counterfeiting.Design/methodology/approachThis is a multiple-case study of five Italian wine companies using BC to prevent counterfeiting.FindingsThis study finds that the desired level of upstream/downstream counterfeiting protection that a brand owner intends to guarantee to customers through BC is the key driver to consider in the design of BC systems. The study identifies which variables are relevant to the design of feeding and reading processes and explains how such variables can be modulated in accordance with the desired level of counterfeiting protection.Research limitations/implicationsThe cases investigated are Italian companies within the wine sector, and the BC projects analysed are in the pilot phase.Practical implicationsThe study provides practical suggestions to address the design of BC systems by identifying a set of key variables and explaining how to properly modulate them to face upstream/downstream counterfeiting.Originality/valueThis research applies a new perspective based on the situational crime prevention approach in studying how companies can design BC systems to effectively prevent counterfeiting. It explains how feeding and reading process options can be configured in BC systems to assure different degrees of counterfeiting protection.

Die Problematik der Implementierung von Kinästhetik in Einrichtungen der stationären Langzeitpflege – Eine Multiple Case-Study

Pflege ◽  
2020 ◽  
pp. 1-9
Author(s):  
Carola Maurer ◽  
Heidrun Gattinger ◽  
Hanna Mayer
Keyword(s):  
Multiple Case Study ◽  
Multiple Case

Zusammenfassung. Hintergrund: Einrichtungen der stationären Langzeitpflege investieren seit Jahren Ressourcen in die Entwicklung der Kinästhetikkompetenz der Pflegenden. Aus aktuellen Studien geht hervor, dass die Implementierung, bzw. die nachhaltige Förderung der Kinästhetikkompetenz problematisch ist, vertiefte Erkenntnisse zu den Ursachen fehlen jedoch. Fragestellung: Welche Hemmnisse verhindern eine nachhaltige Implementierung von Kinästhetik in Einrichtungen der stationären Langzeitpflege? Methode: Es wurde eine Multiple Case-Study in drei Einrichtungen der deutschsprachigen Schweiz durchgeführt. Aus leitfadengestützten Interviews und (fallbezogener) Literatur zum externen Kontext wurden in den Within-Case-Analysen die Daten induktiv verdichtet und diese Ergebnisse in der Cross-Case-Synthese miteinander verglichen und abstrahierend zusammengeführt. Ergebnisse: Die Synthese zeigt, dass die Implementierung von Kinästhetik innerhalb der Einrichtung auf drei verschiedenen Ebenen – der Leitungs-, Pflegeteam- und Pflegeperson-Ebene – als auch durch externe Faktoren negativ beeinflusst werden kann. Schlussfolgerungen: In der Pflegepraxis und -wissenschaft sowie im Gesundheitswesen benötigt es ein grundlegendes Verständnis von Kinästhetik und wie dieses im Kontext des professionellen Pflegehandelns einzuordnen ist. Insbesondere Leitungs- und implementierungsverantwortliche Personen müssen mögliche Hemmnisse kennen, um entsprechende Strategien entwickeln zu können.

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