Capability Maturity Assessment Method of Civil Aircraft Customer Service System

2014 ◽  
Vol 13 (8) ◽  
pp. 1572-1576
Author(s):  
Xu Jun ◽  
Chen Lin ◽  
Sun Lei
Keyword(s):  
Customer Service ◽  
Service System ◽  
Assessment Method ◽  
Capability Maturity ◽  
Maturity Assessment ◽  
Civil Aircraft

scholarly journals The application of S-series ILS specifications data model in civil aircraft customer service system

2021 ◽  
Vol 39 (3) ◽  
pp. 576-585
Author(s):  
Yunwen Feng ◽  
Junyu Chen ◽  
Cheng Lu ◽  
Xiaofeng Xue
Keyword(s):  
Customer Service ◽  
Data Model ◽  
Product Life Cycle ◽  
Service System ◽  
Customer Data ◽  
Service Levels ◽  
Service Business ◽  
Civil Aircraft ◽  
Business Data ◽  
Logistic Support

Civil aircraft customer service is the full support of the main manufacturer from the perspective of customer needs, aircraft performance, and the interests of related parties during the product life cycle. Its data model can coordinate business and data between stakeholders, and provide a framework for business information representation and operation for customer data integration. In order to enable civil aircraft customer service to improve customer satisfaction and meet the development needs of the civil aircraft industry, it is necessary to establish a complete customer service system and form a common customer service business data model. Firstly, the S-series of integrated logistic support(ILS) specifications and ISO 10303-239 PLCS are interpreted to explore the ILS business interface relevance between international specifications. Then, the tools used to establish the customer service business model and data interaction of civil aircraft are sorted out, and how to use them is explained. Finally, the system is constructed from the three levels of civil aircraft customer service requirements, indicators and activities, combined with model tools to build a civil aircraft customer service business data model based on the S-series ILS specifications. This paper provides guidance for realizing the data circulation of various business links of customer service, and provides a basis and method for ensuring the safe operation of aircraft, reducing user operating costs and promoting customer service levels.

A new appointment rule for a single-server, multiple-customer service system

1998 ◽  
Vol 45 (3) ◽  
pp. 313-326 ◽  
Author(s):  
Kum Khiong Yang ◽  
Mun Ling Lau ◽  
Ser Aik Quek
Keyword(s):  
Customer Service ◽  
Service System ◽  
Single Server

scholarly journals Sistem Informasi Pelayanan Jasa pada Lucky Photo

2021 ◽  
Vol 11 (1) ◽  
pp. 81-95
Author(s):  
T Pradita ◽  
A Mubarok
Keyword(s):  
Information System ◽  
Customer Service ◽  
Service System ◽  
The Internet ◽  
Application System ◽  
Web Based ◽  
Customer Data ◽  
Service Information ◽  
Internet Media ◽  
A Company

The development of services has developed into the internet media, to make it easier for customers and employees in managing a job. In the problem of Lucky Photo, which covers services including printing, sales, stock of goods, purchases, and reports are not effective properly. The researcher aims to develop a service system entitled Service Information Systems at Lucky Photo. By building a web-based application, a waterfall method is needed to become a benchmark for the creation of a service information system, so the results will be obtained on a web-based application system to demand progress in a company, including services that become easier, easier customer service in conduct transactions, generate reports, and process customer data. So it can be concluded that with the construction of a new Service Information System it will be easier to make transactions, make it easier for customers, create reports, and process customer data that is embedded in the Mysql database which will become a well-systemized report.

Research on the Telecom Customer Service System in the Mobile Internet Age

2012 ◽  
Vol 6 (20) ◽  
pp. 640-649
Author(s):  
MENG Qinghong ◽  
WANG Bo ◽  
LIU Liang ◽  
LI Shiming
Keyword(s):  
Customer Service ◽  
Service System ◽  
Mobile Internet ◽  
Internet Age

Assessment method for civil aircraft cabin comfort: Contributing factors, dissatisfaction indicators, and degrees of influence

2021 ◽  
Vol 81 ◽  
pp. 103045
Author(s):  
Jin Wang ◽  
Ze-Rui Xiang ◽  
Jin-Yi Zhi ◽  
Jian-Ping Chen ◽  
Si-Jun He ◽  
...  
Keyword(s):  
Assessment Method ◽  
Contributing Factors ◽  
Aircraft Cabin ◽  
Civil Aircraft
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