Designing and Assessing Virtual Assurance

2011 ◽  
pp. 75-88 ◽  
Author(s):  
Terry R. Adler
Keyword(s):  
Competitive Advantage ◽  
Organizational Trust ◽  
Interorganizational Relationships ◽  
Potential Harm ◽  
Computer Mediated ◽  
Contractual Agreements

This chapter suggests that computer-mediated technologies (CMTs) facilitate organizational trust and distrust by leading to what we introduce as Virtual Assurance. Through partnering and outsourcing, organizations are exposed to managing simultaneous organizational trust and distrust. For instance, CMTs allow more precise and timely monitoring of organizations in a high trust and high distrust context, a process that leads to Virtual Assurance. We further describe Virtual Assurance as a means to manage the fragility of modern interorganizational relationships, especially when high trust and high distrust is present. We also suggest that the presence of Virtual Assurance will ultimately provide a competitive advantage to firms in making contractual agreements, tracking progress, imposing penalties, and shielding organizations from potential harm.

Designing and Assessing Virtual Assurance

2008 ◽  
pp. 666-679
Author(s):  
Terry R. Adler ◽  
Michael Glissmeyer
Keyword(s):  
Competitive Advantage ◽  
Organizational Trust ◽  
Interorganizational Relationships ◽  
Potential Harm ◽  
Computer Mediated ◽  
Contractual Agreements

This chapter suggests that computer-mediated technologies (CMTs) facilitate organizational trust and distrust by leading to what we introduce as Virtual Assurance. Through partnering and outsourcing, organizations are exposed to managing simultaneous organizational trust and distrust. For instance, CMTs allow more precise and timely monitoring of organizations in a high trust and high distrust context, a process that leads to Virtual Assurance. We further describe Virtual Assurance as a means to manage the fragility of modern interorganizational relationships, especially when high trust and high distrust is present. We also suggest that the presence of Virtual Assurance will ultimately provide a competitive advantage to firms in making contractual agreements, tracking progress, imposing penalties, and shielding organizations from potential harm.

scholarly journals Organizational trust or beyond appearances

2010 ◽  
Author(s):  
Maria Dromereschi
Keyword(s):  
Competitive Advantage ◽  
Organizational Trust ◽  
The One ◽  
A Company

People and organizations to whom I am giving life to have an enormous need to trust and be trustworthy. Trust represents a fragile asset who needs to be invested in, which is difficult to obtain and takes time to obtain it, but which can be easily broken. Paradoxically, it is a universal trade currency, world-widely understood and appreciated. The relations based on trust are those which determine a company to grow and create a competitive advantage. Trust generates trust. It is the one that inspires and motivates, requires the preservation of a certain set of values, mainly sincerity, fairness, perseverance and a real preoccupation for meeting the needs of other people.

scholarly journals Examining the Relationship between Information Systems, Sustainable SCM, and Competitive Advantage

2021 ◽  
Vol 13 (21) ◽  
pp. 11715
Author(s):  
Asterios Stroumpoulis ◽  
Evangelia Kopanaki ◽  
George Karaganis
Keyword(s):  
Supply Chain ◽  
Information Systems ◽  
Competitive Advantage ◽  
Business Performance ◽  
Single Case ◽  
Interorganizational Relationships ◽  
Future Research ◽  
Sustainable Supply Chain ◽  
Main Research ◽  
The Relationship

Sustainability, information systems (IS), and sustainable supply chain management (SSCM) are the main research areas of this study. In an era where environmental and social responsibility is becoming increasingly more important, SSCM is very significant for the survivability and competitiveness of organizations. Information systems may facilitate sustainable practices, as they support supply chain processes, decrease costs, and enable the control and monitoring of operations. The aim of this research is to explore the relationship between information systems and SSCM and explain under what circumstances they could lead to competitive advantage or increase internal business performance. To analyze the above, the methodology comprises a literature review enabling the understanding and conceptualization of the main research constructs and revealing the gaps of previous research. It also comprises qualitative research based on a single-case study allowing an in-depth examination of the subject of study. The findings reveal that the use of information systems, combined with strong interorganizational relationships and collaboration, can support SSCM practices. They can bring important business advantages, such as improved business performance and increased customer loyalty, but not necessarily competitive advantage. The results of this research show that SSCM is a promising field of study, with prospects for future research.

Development and Construct Validation of the German Workplace Trust Survey (G-WTS)

2010 ◽  
Vol 26 (1) ◽  
pp. 3-10 ◽  
Author(s):  
Nale Lehmann-Willenbrock ◽  
Simone Kauffeld
Keyword(s):  
Convergent Validity ◽  
Affective Commitment ◽  
Discriminant Validity ◽  
Organizational Context ◽  
Organizational Trust ◽  
Three Dimensional ◽  
Future Research ◽  
Work Related ◽  
Reliable Assessment ◽  
Workplace Trust

In research on trust in the organizational context, there is some agreement evolving that trust should be measured with respect to various foci. The Workplace Trust Survey (WTS) by Ferres (2002) provides reliable assessment of coworker, supervisor, and organizational trust. By means of a functionally equivalent translation, we developed a German version of the questionnaire (G-WTS) comprising 21 items. A total of 427 employees were surveyed with the G-WTS and questionnaires concerning several work-related attitudes and behaviors and 92 of these completed the survey twice. The hypothesized three-dimensional conceptualization of organizational trust was confirmed by confirmatory factor analysis. The G-WTS showed good internal consistency and retest reliability values. Concerning convergent validity, all of the three G-WTS dimensions positively predicted job satisfaction. In terms of discriminant validity, Coworker Trust enhanced group cohesion; Supervisor Trust fostered innovative behavior, while Organizational Trust was associated with affective commitment. Theoretical and practical contributions as well as opportunities for future research with the G-WTS are discussed.

How Socially Relevant Visual Characteristics of Avatars Influence Impression Formation

2010 ◽  
Vol 22 (1) ◽  
pp. 37-43 ◽  
Author(s):  
David Weibel ◽  
Daniel Stricker ◽  
Bartholomäus Wissmath ◽  
Fred W. Mast
Keyword(s):  
Impression Formation ◽  
Pupil Size ◽  
Conscious Perception ◽  
Viewing Angle ◽  
Frontal View ◽  
Computer Mediated ◽  
First Impression ◽  
Visual Characteristics ◽  
Socially Relevant ◽  
Blink Frequency

Like in the real world, the first impression a person leaves in a computer-mediated environment depends on his or her online appearance. The present study manipulates an avatar’s pupil size, eyeblink frequency, and the viewing angle to investigate whether nonverbal visual characteristics are responsible for the impression made. We assessed how participants (N = 56) evaluate these avatars in terms of different attributes. The findings show that avatars with large pupils and slow eye blink frequency are perceived as more sociable and more attractive. Compared to avatars seen in full frontal view or from above, avatars seen from below were rated as most sociable, self-confident, and attractive. Moreover, avatars’ pupil size and eyeblink frequency escape the viewer’s conscious perception but still influence how people evaluate them. The findings have wide-ranging applied implications for avatar design.

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