Typology of Services
Keyword(s):
Classes and taxonomies of services – how can they be categorized, with respect to different parameters, factors, dimensions. Why some of them matter and some other don’t? How can they be organized to serve specific purposes, etc. The major part of the chapter is justly devoted to the presentation of the Service Analysis Model (SAM). With its four constituent building blocks, SAM provides an insight to the analysis of services and is followed by a section devoted to the synthesis of service and the composition of new ones. The chapter closes with the presentation of a real test case implemented for a manufacturing company to improve their service supply chain.