Measuring the Benefits of Enterprise Architecture

2010 ◽  
pp. 1167-1189
Author(s):  
Alan Dyer
Keyword(s):  
Enterprise Architecture ◽  
Business Processes ◽  
Government Agencies ◽  
Maturity Model ◽  
Model Framework ◽  
Technology Infrastructure ◽  
Financial Return ◽  
Information Technology Infrastructure ◽  
Capability Maturity ◽  
Strategic Outcomes

Enterprise Architecture is the organising logic for business processes and Information Technology infrastructure, the purpose of which is to create a more effective organisation in the context of the business’s strategy and goals. However, the ability to measure the effectiveness of any activities initiated under the guise of Enterprise Architecture is limited, even more so in those organisations, such as government agencies, that do not recognise financial return on investment. In this chapter the author introduces the concept of Knowledge Management, linked to the strategic outcomes of Enterprise Architecture and proposes a maturity model framework for the measurement of Enterprise Architecture implementation. The aim of this chapter is to provide a basis for discussion of a wider Capability Maturity Profile with architectural frameworks to help develop and measure the benefits of implementing frameworks and architectures.

Measuring the Benefits of Enterprise Architecture

2010 ◽  
pp. 106-127
Author(s):  
Alan Dyer
Keyword(s):  
Enterprise Architecture ◽  
Business Processes ◽  
Government Agencies ◽  
Maturity Model ◽  
Model Framework ◽  
Technology Infrastructure ◽  
Financial Return ◽  
Information Technology Infrastructure ◽  
Capability Maturity ◽  
Strategic Outcomes

Enterprise Architecture is the organising logic for business processes and Information Technology infrastructure, the purpose of which is to create a more effective organisation in the context of the business’s strategy and goals. However, the ability to measure the effectiveness of any activities initiated under the guise of Enterprise Architecture is limited, even more so in those organisations, such as government agencies, that do not recognise financial return on investment. In this chapter the author introduces the concept of Knowledge Management, linked to the strategic outcomes of Enterprise Architecture and proposes a maturity model framework for the measurement of Enterprise Architecture implementation. The aim of this chapter is to provide a basis for discussion of a wider Capability Maturity Profile with architectural frameworks to help develop and measure the benefits of implementing frameworks and architectures.

scholarly journals Metodología de selección de procesos para la gestión de servicios en las pymes

2017 ◽  
pp. 70-87
Author(s):  
Juan Luis Rubio Sánchez ◽  
Concepción Burgos García
Keyword(s):  
Information Technology ◽  
Model Integration ◽  
Capability Maturity Model ◽  
Maturity Model ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Information Technology Infrastructure Library ◽  
Capability Maturity ◽  
Capability Maturity Model Integration

Es un hecho que cada vez más empresas basan su operativa en las tecnologías de la información y las comunicaciones (TIC). Los modelos de gestión tradicionales necesitan ser adaptados a esta nueva realidad. Para ello están surgiendo iniciativas (COBIT [control objectives for information and related technology], CMMI [capability maturity model integration], ITIL [information technology infrastructure library], etc.) que pretenden orientar sobre los procesos, las métricas y los indicadores de gestión de la tecnología más adecuados. En este trabajo nos centraremos en ITIL, máximo exponente de lo que se ha dado en llamar Gobierno TI. ITIL es un referente en las empresas de servicios de tecnología y en los departamentos de TIC de cualquier empresa. Ello se debe a que la organización y cobertura de los procesos propuestos para la correcta gestión de servicios informáticos aporta un grado de utilidad superior al resto de iniciativas existentes. La implantación de un modelo de gestión basado en los procesos ITIL supone para las empresas una decisión relevante: ¿qué procesos implantar?, ¿por cuál empezar?, etc. La contestación a estas y otras preguntas no es fácil porque la adopción de estos procesos implica una inversión económica importante. Este trabajo da respuesta a la pregunta de qué orden de implantación de procesos seguir de modo que maximicemos el posicionamiento de la empresa en su sector, el posicionamiento frente

scholarly journals Perencanaan Arsitektur Enterprise Berbasis Cloud Computing Menggunakan Togaf (Studi Kasus: PT. XYZ)

2018 ◽  
Vol 13 (1) ◽  
pp. 28-35
Author(s):  
Mokhamad Wahidin
Keyword(s):  
Information System ◽  
Information Systems ◽  
System Architecture ◽  
Business Strategy ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Technology Infrastructure ◽  
Business Architecture ◽  
Information System Architecture ◽  
Manufacturing Information

PT. XYZ is a manufacturing company engaged in the production of tires. Good business strategy is necessary for the company to compete with local competitors as well as with other companies in the group XYZ. Business strategy is also needed in order to achieve its goal in providing the best services for customers. Support the implementation of information systems and information technology is needed to support the company's business strategy. Planning of the Enterprise Architecture is necessary for the company to run its business processes. Enterprise architecture is composed of the Business Architecture, Data Architecture, Application Architecture and Technology Architecture. Business processes and organizational activities executed using the data collected, managed, secured and distributed using applications, both custom applications and common applications that run over the technology infrastructure and computer networks. The research report in this thesis discusses about planning the Enterprise Architecture of Manufacturing Information System Architecture Based Cloud Computing using TOGAF, a case study in PT.XYZ. In planning this architecture using the TOGAF-ADM to pass the following stages: Defining planning the Architecture Vision, Planning the Business Architecture, Planning the Information System Architecture, Planning the Technology Architecture, Solutions and Opportunities, Migration Planning, Implementation Management, and Change Management Architecture. The research process is done by looking at the business strategy on the manufacturing process and products distribution from PT. XYZ. The results of this study are planning the enterprise architecture of manufacturing information system at PT. XYZ to support the implementation of enterprise information systems as a whole, to solve the integration problems of information systems, and improve effectiveness and efficiency in the implementation of information technology infrastructure.

The Use of an Enterprise Architecture Framework to Guide the Management of Big Data in Health Organisations

2021 ◽  
pp. 39-50
Author(s):  
Monica Nehemia ◽  
Tandokazi Zondani
Keyword(s):  
Big Data ◽  
Enterprise Architecture ◽  
Business Processes ◽  
High Rate ◽  
Infrastructure Development ◽  
Multiple Sources ◽  
Technology Infrastructure ◽  
Public And Private ◽  
Architecture Framework ◽  
Enterprise Architecture Framework

Big data has gained popularity in recent years, with increased interest from both public and private organisations including academics. The automation of business processes led to the proliferation of different types of data at various speeds through information systems. Big data is generated at a high rate from multiple sources that can become complex to manage with challenges to collect, manipulate, and store data with traditional IS/IT. Big data has been associated with technical non-technical challenges. Due to these challenges, organisations deploy enterprise architecture as an approach to holistically manage and mitigate challenges associated with business and technology. An exploratory study was done to determine how EA could be used to manage big data in healthcare facilities. This study employs the interpretive approach with documentation as the analysis. Findings were governance, internal and external big data sources, information technology infrastructure development, and big data skills. Through the different EA domains, big data challenges could be mitigated.

scholarly journals Impelementation of Information Technology Service Management at Data And Information System Center of XYZ University

2016 ◽  
Vol 7 (1) ◽  
pp. 41
Author(s):  
Kornelius Irfandhi ◽  
Ariani Indrawati ◽  
Dwykie Alexandra ◽  
Krisantus Wanandi ◽  
Yanuari Harisky ◽  
...  
Keyword(s):  
Information Technology ◽  
Information System ◽  
Service Management ◽  
Business Processes ◽  
It Infrastructure ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
It Service ◽  
Technology Service ◽  
Information Technology Service

Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used. Therefore, organizations/companies have to manage their IT service to be optimal to their customers. Looking at this matter and the increasing dynamics of XYZ University, then Data and Information System Center (Pusdatin) - an IT provider of XYZ University began implementing IT Service Management (ITSM) from 2013 using the latest version of Information Technology Infrastructure Library (ITIL), namely ITIL v3 as a framework for implementing ITSM in its business processes. However, along the way, there are still some problems happen in Pusdatin in order that ITSM can actually support and align with the objectives of XYZ University. Through this paper, the authors want to explain how the implementation of ITSM at Pusdatin, identify the problems related to the implementation of ITSM, and provide the solutions for each problem. The methods used are direct observation to Pusdatin, conductan interview with the Head of Pusdatin and Staff of Pusdatin, and also perform a literature review of books and papers that discuss about ITIL. The result of this research is that ITSM process of Pusdatin generally works quite well but there are still some shortcomings because ITSM is not 100% implemented in all areas.

scholarly journals Analyze the Future: Cloud Computing, a New Phase in Information Technology Infrastructure Management

2013 ◽  
Vol 11 (6) ◽  
pp. 2641-2647 ◽  
Author(s):  
Vartika Kulshrestha ◽  
Dr. Seema Verma
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Business Processes ◽  
High Reliability ◽  
Low Cost ◽  
Infrastructure Management ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Cloud Computing Service

The use of cloud computing is becoming widespread, but systematic study of its managerial implications is lacking. This paper examines cloud computing in the context of other major changes in Information Technology (IT) and explores the revolutionary transformations and challenges which bring to IT management. Cloud computing has a high reliability, low cost and good availability. With the increasing use of technology in modern era, there is a growing requirement of information technology infrastructure management. Over some decades in the past, organizations have put their efforts in the development and application of information technology to collect, analyze and process the data. Various computing paradigms have been employed for the purpose and needs have emerged for enormous infrastructure.Cloud Computing is evolving as a key computing platform for sharing resources that include infrastructure, software application and business processes. Virtualization is a core technology for enabling cloud resources sharing (Liang et al. 2009). Virtualization refers to the abstracting of a form of technology away from its original environment. The benefit derives from being able to redeliver it in a virtual (or “logical”) form capable of the same functionality as the original, but with greater flexibility (Tata Communication White Paper 2012). This paper presents how Cloud Computing service model – Infrastructure as a Service (IaaS) can be used to meet the increasing demands of the Information Technology Infrastructure Management and how Cloud Computing paradigm can prove to be future solution for such systems. With IaaS, IT services can be delivered as a subscription service, eliminating up-front costs and driving down ongoing support costs.

PENILAIAN IT SERVICE MANAGEMENT PADA INFRASTRUKTUR TEKNOLOGI INFORMASI PT. TELKOM KOTA BENGKULU MENGGUNAKAN ITIL V3

2020 ◽  
Vol 21 (1) ◽  
pp. 34-41
Author(s):  
Desi Mahdalena ◽  
Widya Cholil
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Business Processes ◽  
Service Providers ◽  
It Service Management ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
It Service ◽  
Consumer Perspective

IT Service Management (ITSM) is a management concept in providing information technology services properly and successfully to customers, it can also be a method of processing philosophical systems that are centered on the IT service consumer perspective on the company's business. The service management of an organization is basically implemented in the form of the functions of the organization's functions (functions) and the processes that are carried out (processes) in managing and changing the resources (resources) of the organization into the values expected by the customer. ITIL or the summary of the Information Technology Infrastructure Library is a general framework that describes best practices that provide guidance on how Information Technology (IT) service providers should run IT service management. One of the organizations that provide IT services is PT. Telkom, which has an IndiHome application for customers who want to use internet or cable TV services. This research evaluates maturity level the information technology infrastructure that supports IndiHome's business processes at PT. Telkom Bengkulu. So that with this assessment can see the achievement of performance at PT. Telkom Bengkulu. The focus of this research is the domain service operation on ITIL V3.

scholarly journals Perencanaan strategis sistem informasi menggunakan Enterprise Architecture Planning pada PT. Karya Cipta Buana Sentosa Maumere

2018 ◽  
Vol 4 (1) ◽  
pp. 41
Author(s):  
Salahudin Robo ◽  
Trisno Trisno ◽  
Sunardi Sunardi ◽  
Santosa Santosa
Keyword(s):  
Information Technology ◽  
Value Chain ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Added Value ◽  
Value Chain Analysis ◽  
Technology Infrastructure ◽  
Chain Analysis ◽  
Planning Approach ◽  
Is Value

Teknologi informasi semakin lama semakin maju dan setiap saat selalu ada perkembangannya yang berpengaruh terhadap berbagai aspek kehidupan. Salah satu diantaranya adalah aspek perekonomian yang berdampak positif bagi perusahaan. Oleh karena itu, setiap perusahaan berusaha untuk menerapkan teknologi informasi dengan tujuan meningkatkan efektifitas dalam proses bisnis, agar perusahan mampu memberikan nilai tambah yaitu berupa keunggulan dalam persaingan bisnis. Enterprise Architecture Planning (EAP) merupakan suatu metode pendekatan dalam perencanaan kualitas data yang berorientasi pada kebutuhan bisnis, perencanaan ini terdiri dari arsitektur data, aplikasi dan infrastruktur teknologi. Tujuan dari penelitian ini untuk menghasilkan proses bisnis perusahaan agar berjalan lebih efektif. Pemodelan bisnis yang digunakan pada penelitian menggunakan analisis value chain. Penggunaan value chain untuk mengetahui jenis-jenis kegiatan serta aktifitas yang ada dalam perusahaan, usulan atau rekomendasi sistem informasi tersebut ditunjukan untuk manager perusahaan terkait sesuai dengan visinya. Hasil dari penelitian ini untuk meningkatkan penyelarasan bisnis dan teknologi informasi pada perusahaan. Information technology is getting more advanced and always have a developing affects to various aspects of life. One of them is the aspect of economy that positively impacts the company. As the results, each company attempts to apply the information technology to improve the effectiveness in the business processing, so that company can give the added value such as the predominance in business competition. Enterprise Architecture Planning or EAP is a method of data quality planning approach that is oriented to business needs consisting of data architecture, application and technology infrastructure. The purpose of this study is to produce business processes of the company to run it more effectively. Business modeling that applied in this research is value chain analysis. The used of value chain is to know the type of activities that exist within the company. The proposed information system is addressed to the manager of related company in accordance with its vision.  

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