Information and Communication Technologies in Administrative Reform for Development

The State ◽

Non Profit ◽

Political Actors ◽

New Information ◽

Central Case ◽

Indian State ◽

The Government ◽

Platform System

Attracted by the new Information and Communication Technologies (ICTs), political actors across the world have adopted computer-based systems for use in government as a means of reforming inefficiencies in public administration. This book chapter critically examines the convergent use of the new digital technologies and Geographic Information Systems (GIS) within the reform of government administration, through the in-depth examination of a central case study focused around a collaboration between the government of the Indian state of Karnataka and the non-profit eGovernments Foundation, from 2002 to 2006; a partnership which sought to reform existing methods of property taxation via the establishment of an online platform-system across the municipalities of 56 towns and cities within the state. The research analyses prevailing actor behaviour and interactions, their impact on the interplay of local contingencies and external influences shaping project implementation, and the disjunctions in these relationships which inhibit the effective exploitation of ICTs within the given context.

Wired for Change?

International Journal of Organizational and Collective Intelligence ◽

10.4018/ijoci.2014010101 ◽

2014 ◽

Vol 4 (1) ◽

pp. 1-23

Author(s):

Shefali Virkar

Keyword(s):

State Government ◽

New Technologies ◽

The State ◽

Information And Communications Technologies ◽

Tax Collection ◽

Non Profit ◽

Indian State ◽

Information And Communication

The recent global diffusion of Information and Communications Technologies (ICTs) has raised expectations for technological change to support socio-economic progress and political reform in the developing as well as the developed world. Much as been written about e-government within a growing stream of literature on ICT for development, generating countervailing perspectives where optimistic, technocratic approaches are countered by far more sceptical standpoints on technological innovation. In seeking to bridge existing gaps in the literature, this article critically examines the role of Information and Communication Technologies in governmental reform processes for development through the presentation of a case study based in the Indian State of Karnataka. The study focuses on a collaboration between the state government of Karnataka and the eGovernments Foundation (a non-profit private sector organisation) between 2002 and 2011, designed to reform existing methods of property tax collection through the establishment of a networked online tax collection system across the municipalities of 56 towns and cities within the state. Through a combination of both qualitative and quantitative data, this paper analyses the interactions between new technologies and changing information flows within the complexities of public administration reform of the given context and, in doing so, examines the interplay of local and external factors and relationships and their role in shaping the implementation of the project at hand.

Wired for Change?

International Business ◽

10.4018/978-1-4666-9814-7.ch038 ◽

2016 ◽

pp. 791-815

Author(s):

Shefali Virkar

Keyword(s):

State Government ◽

New Technologies ◽

The State ◽

Information And Communications Technologies ◽

Tax Collection ◽

Non Profit ◽

Indian State ◽

Information And Communication

The recent global diffusion of Information and Communications Technologies (ICTs) has raised expectations for technological change to support socio-economic progress and political reform in the developing as well as the developed world. Much as been written about e-government within a growing stream of literature on ICT for development, generating countervailing perspectives where optimistic, technocratic approaches are countered by far more sceptical standpoints on technological innovation. In seeking to bridge existing gaps in the literature, this article critically examines the role of Information and Communication Technologies in governmental reform processes for development through the presentation of a case study based in the Indian State of Karnataka. The study focuses on a collaboration between the state government of Karnataka and the eGovernments Foundation (a non-profit private sector organisation) between 2002 and 2011, designed to reform existing methods of property tax collection through the establishment of a networked online tax collection system across the municipalities of 56 towns and cities within the state. Through a combination of both qualitative and quantitative data, this paper analyses the interactions between new technologies and changing information flows within the complexities of public administration reform of the given context and, in doing so, examines the interplay of local and external factors and relationships and their role in shaping the implementation of the project at hand.

Wired for Change?

Politics and Social Activism ◽

10.4018/978-1-4666-9461-3.ch085 ◽

2015 ◽

pp. 1696-1720

Author(s):

Shefali Virkar

Keyword(s):

State Government ◽

New Technologies ◽

The State ◽

Information And Communications Technologies ◽

Tax Collection ◽

Non Profit ◽

Indian State ◽

Information And Communication

The recent global diffusion of Information and Communications Technologies (ICTs) has raised expectations for technological change to support socio-economic progress and political reform in the developing as well as the developed world. Much as been written about e-government within a growing stream of literature on ICT for development, generating countervailing perspectives where optimistic, technocratic approaches are countered by far more skeptical standpoints on technological innovation. In seeking to bridge existing gaps in the literature, this article critically examines the role of Information and Communication Technologies in governmental reform processes for development through the presentation of a case study based in the Indian State of Karnataka. The study focuses on a collaboration between the state government of Karnataka and the eGovernments Foundation (a non-profit private sector organisation) between 2002 and 2011, designed to reform existing methods of property tax collection through the establishment of a networked online tax collection system across the municipalities of 56 towns and cities within the state. Through a combination of both qualitative and quantitative data, this paper analyses the interactions between new technologies and changing information flows within the complexities of public administration reform of the given context and, in doing so, examines the interplay of local and external factors and relationships and their role in shaping the implementation of the project at hand.

Re-Territorialising Governance and the State

Open Government ◽

10.4018/978-1-5225-9860-2.ch060 ◽

2020 ◽

pp. 1260-1300

Author(s):

Shefali Virkar

Keyword(s):

The State ◽

Non Profit ◽

Political Actors ◽

New Information ◽

Central Case ◽

Indian State ◽

The Government ◽

Platform System

Attracted by the new Information and Communication Technologies (ICTs), political actors across the world have adopted computer-based systems for use in government as a means of reforming inefficiencies in public administration. This book chapter critically examines the convergent use of the new digital technologies and Geographic Information Systems (GIS) within the reform of government administration, through the in-depth examination of a central case study focused around a collaboration between the government of the Indian state of Karnataka and the non-profit eGovernments Foundation, from 2002 to 2006; a partnership which sought to reform existing methods of property taxation via the establishment of an online platform-system across the municipalities of 56 towns and cities within the state. The research analyses prevailing actor behaviour and interactions, their impact on the interplay of local contingencies and external influences shaping project implementation, and the disjunctions in these relationships which inhibit the effective exploitation of ICTs within the given context.

Designing and Implementing E-Government Projects

Human-Centered System Design for Electronic Governance ◽

10.4018/978-1-4666-3640-8.ch007 ◽

2013 ◽

pp. 88-110 ◽

Cited By ~ 6

Author(s):

Shefali Virkar

Keyword(s):

Political Institutions ◽

New Technologies ◽

Institutional Governance ◽

Developmental Problems ◽

The Government ◽

The Given

In modern times, people and their governments have struggled to find easy, cheap, and effective ways to run countries. The use of Information and Communication Technologies is gaining ground as a means of streamlining public service provision by shifting tasks from the government to its citizens, resulting in reduced government costs, increased public revenues, and greater government transparency and accountability. The new buzzword is e-Government: the use of ICTs by government, civil society, and political institutions to engage citizens through dialogue to promote greater participation of citizens in the process of institutional governance. However, the implementation of such projects is complicated by the reality that while developmental problems in these countries are many, the resources available to tackle them are scarce. In attempting to investigate the interaction between new technologies, information flows, and the complexities of public administration reform in the developing world, this chapter examines not only the interplay of local contingencies and external influences acting upon the project’s implementation but also aims to offer an insight into disjunctions in these relationships that inhibit the effective exploitation of ICTs in the given context.

Public Administration and Information and Communication Technologies

International Journal of Public Administration in the Digital Age ◽

10.4018/ijpada.2014040103 ◽

2014 ◽

Vol 1 (2) ◽

pp. 43-64

Author(s):

Shefali Virkar

Keyword(s):

Municipal Government ◽

Theoretical Perspectives ◽

Organisational Reform ◽

Ecology Of Games ◽

Reform Processes

This article critically examines the role of Information and Communication Technologies (ICTs) in governmental reform processes in development through a case study of the Greater Bangalore Municipal Corporation. The study explores the increasing use of ICTs for property taxation and its impact on municipal government reform processes within a developing world context. Attracted by the ‘hype and hope' of such technologies and related platforms, development actors across the world have adopted computer-based systems and related ICTs for use in government as a means reforming the inefficiencies in public service provision. Much has been written about e-governance within a growing stream of literature on ICT for development, generating countervailing perspectives where optimistic, technocratic approaches are countered by far more sceptical standpoints on technological innovation. This paper will examine not only the interplay of local contingencies and external influences acting upon the project's implementation but also aim to offer an insight into disjunctions in these relationships which inhibit the effective exploitation of ICTs in the given context. The research on which this paper is based focus on an empirical case study surrounding the implementation and use of an electronic property tax collection system in Bangalore, India between 1998 and 2008. Drawing on the theoretical perspectives of the ‘Ecology of Games' and ‘Design-Actuality Gaps' which recognise the importance of a multitude of diverse motives and individualistic behaviour as key factors influencing organisational reform and institutional change, the article contributes not just to an understanding of the role of ICTs in administrative reform in development, but towards that emerging body of research which is critical of managerial rationalism for an organization as a whole, and sensitive to an ecology of actors and their various motivations within the organisation.

ICT-ENABLED BOTTOM-UP ARCHITECTURAL DESIGN

International Journal of Architectural Research Archnet-IJAR ◽

10.26687/archnet-ijar.v10i1.738 ◽

2016 ◽

Vol 10 (1) ◽

pp. 26 ◽

Cited By ~ 3

Author(s):

Burak Pak

Keyword(s):

Design Education ◽

Architectural Design ◽

Self Organization ◽

Literature Study ◽

Bottom Up ◽

Ict Tools

This paper aims at discussing the potentials of bottom-up design practices in relation to the latest developments in Information and Communication Technologies (ICT) by making an in-depth review of inaugural cases. The first part of the study involves a literature study and the elaboration of basic strategies from the case study. The second part reframes the existing ICT tools and strategies and elaborates on their potentials to support the modes of participation performed in these cases. As a result, by distilling the created knowledge, the study reveals the potentials of novel modes of ICT-enabled design participation which exploit a set of collective action tools to support sustainable ways of self-organization and bottom-up design. The final part explains the relevance of these with solid examples and presents a hypothetical case for future implementation. The paper concludes with a brief reflection on the implications of the findings for the future of architectural design education.

A Business Model Framework to Characterize Digital Multisided Platforms

Journal of Open Innovation Technology Market and Complexity ◽

10.3390/joitmc6010010 ◽

2020 ◽

Vol 6 (1) ◽

pp. 10 ◽

Cited By ~ 4

Author(s):

Marco Ardolino ◽

Nicola Saccani ◽

Federico Adrodegari ◽

Marco Perona

Keyword(s):

Assessment Tool ◽

Empirical Studies ◽

Model Framework ◽

Recent Developments ◽

Multiple Case ◽

The One

Businesses grounded upon multisided platforms (MSPs) are found in a growing number of industries, thanks to the recent developments in Internet and digital technologies. Digital MSPs enable multiple interactions among users of different sides through information and communication technologies. The understanding of the characteristics and constituents of MSPs is fragmented along different literature streams. Moreover, very few empirical studies have been carried out to date. In order to fill this gap, this paper presents a three-level framework that describes a digital MSP. The proposed framework is based on literature analysis and multiple case study. On the one hand, the framework can be used to describe MSP as it provides an operationalization of the concept through the identification of specific dimensions, variables and items; on the other hand, it can be used as an assessment tool by practitioners, as exemplified by the three empirical applications presented in this paper.

ENHANCING THE QUALITY OF TEACHING AT HIGHER EDUCATION INSTITUTIONS IN MALAYSIA THROUGH THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

Australian Journal of Business and Management Research ◽

10.52283/nswrca.ajbmr.20120204a03 ◽

2012 ◽

Vol 02 (04) ◽

pp. 20-25

Author(s):

Anantha Raj A. Arokiasamy

Keyword(s):

Higher Education ◽

Higher Education Institutions ◽

Education Students ◽

Geographically Distributed ◽

Breaking Time

The purpose of this paper is to analyze the integration of Information and Communication Technologies (ICT) in higher education for imparting easily accessible, affordable and quality higher education leading to the uplift of Malaysia. The focus of the paper is on the benefits that ICT integration in education can provide, right from breaking time and distance barriers to facilitating collaboration and knowledge sharing among geographically distributed students. ICT increases the flexibility of delivery of education so that learners can access knowledge anytime and anywhere. It can influence the way students are taught and how they learn as now the processes are learner driven and not by teachers. This in turn would better prepare the learners for lifelong learning as well as to contribute to the industry. We will also analyze if ICT does indeed improve or hinder the quality of learning among higher education students. This paper reports on the changing trends in use of ICTs for instruction in higher education institutions (HEIs) and discusses a mini-case study of how ICTs are being used by lecturers in one university in Malaysia.