Public Administration and Information and Communication Technologies

2014 ◽  
Vol 1 (2) ◽  
pp. 43-64
Author(s):  
Shefali Virkar
Keyword(s):  
Information And Communication Technologies ◽  
Municipal Government ◽  
Communication Technologies ◽  
Theoretical Perspectives ◽  
Organisational Reform ◽  
Information And Communication ◽  
Ecology Of Games ◽  
Reform Processes

This article critically examines the role of Information and Communication Technologies (ICTs) in governmental reform processes in development through a case study of the Greater Bangalore Municipal Corporation. The study explores the increasing use of ICTs for property taxation and its impact on municipal government reform processes within a developing world context. Attracted by the ‘hype and hope' of such technologies and related platforms, development actors across the world have adopted computer-based systems and related ICTs for use in government as a means reforming the inefficiencies in public service provision. Much has been written about e-governance within a growing stream of literature on ICT for development, generating countervailing perspectives where optimistic, technocratic approaches are countered by far more sceptical standpoints on technological innovation. This paper will examine not only the interplay of local contingencies and external influences acting upon the project's implementation but also aim to offer an insight into disjunctions in these relationships which inhibit the effective exploitation of ICTs in the given context. The research on which this paper is based focus on an empirical case study surrounding the implementation and use of an electronic property tax collection system in Bangalore, India between 1998 and 2008. Drawing on the theoretical perspectives of the ‘Ecology of Games' and ‘Design-Actuality Gaps' which recognise the importance of a multitude of diverse motives and individualistic behaviour as key factors influencing organisational reform and institutional change, the article contributes not just to an understanding of the role of ICTs in administrative reform in development, but towards that emerging body of research which is critical of managerial rationalism for an organization as a whole, and sensitive to an ecology of actors and their various motivations within the organisation.

Ecologies of Information and Communication Technology Platform Design for e-Government Service Provision

2016 ◽  
pp. 37-68
Author(s):  
Shefali Virkar
Keyword(s):  
Information And Communication Technologies ◽  
Social Dynamics ◽  
Communication Technologies ◽  
Key Factors ◽  
Public Administration Reform ◽  
Theoretical Perspectives ◽  
Organisational Reform ◽  
Information And Communication ◽  
Ecology Of Games

This research chapter, through the presentation of an empirical case study surrounding the implementation and use of an electronic property tax collection system in Bangalore (India), developed between 1998 and 2008, critically examines both the role of Information and Communication Technologies (ICTs) in governmental reform processes and the contribution of such technologies to the deeper understanding of the social dynamics shaping e-government projects used to reform public sector institutions. Drawing on the theoretical perspectives of the ‘Ecology of Games' and ‘Design-Actuality Gaps', both of which recognise the importance of a multitude of diverse motives and individualistic behaviour as key factors influencing organisational reform and institutional change, the chapter contributes not just to an understanding of the role of ICTs in public administration reform, but also towards that emerging body of research which is critical of managerial rationalism for an organization as a whole, and is sensitive to an ecology of actors and their various motivations operating within the symbiotic organisation.

Ecologies of Information and Communication Technology Platform Design for E-Government Service Provision

2020 ◽  
pp. 830-861
Author(s):  
Shefali Virkar
Keyword(s):  
Information And Communication Technologies ◽  
Social Dynamics ◽  
Communication Technologies ◽  
Key Factors ◽  
Public Administration Reform ◽  
Theoretical Perspectives ◽  
Organisational Reform ◽  
Information And Communication ◽  
Ecology Of Games

This research chapter, through the presentation of an empirical case study surrounding the implementation and use of an electronic property tax collection system in Bangalore (India), developed between 1998 and 2008, critically examines both the role of Information and Communication Technologies (ICTs) in governmental reform processes and the contribution of such technologies to the deeper understanding of the social dynamics shaping e-government projects used to reform public sector institutions. Drawing on the theoretical perspectives of the ‘Ecology of Games' and ‘Design-Actuality Gaps', both of which recognise the importance of a multitude of diverse motives and individualistic behaviour as key factors influencing organisational reform and institutional change, the chapter contributes not just to an understanding of the role of ICTs in public administration reform, but also towards that emerging body of research which is critical of managerial rationalism for an organization as a whole, and is sensitive to an ecology of actors and their various motivations operating within the symbiotic organisation.

The Role of Human Resources (HR) in Tacit Knowledge Sharing

2017 ◽  
pp. 364-386 ◽  
Author(s):  
Kimiz Dalkir
Keyword(s):  
Human Resources ◽  
Knowledge Sharing ◽  
Tacit Knowledge ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Peer To Peer Networks ◽  
Tacit Knowledge Sharing ◽  
Information And Communication

In Knowledge Continuity Management (KCM), knowledge from highly experienced employees leaving the organization is particularly challenging to document, classify and organize so that it can be accessed, understood and used by the successor to that employee. Horizontal knowledge sharing (in the context of peer-to-peer networks) and vertical knowledge transfer (in the context of KCM) are distinguished in order to address some of the conceptual confusion in this field. Both Human Resources (HR) and Knowledge Management (KM) units contribute to KCM but they need to do so in a more integrated fashion. The complementary roles played by the KM and HR teams are analyzed in a case study to show how they can work in tandem to ensure knowledge continuity in an organization. Key recommendations are made on how to implement a comprehensive KCM strategy for tacit knowledge, including the role that can be played by information and communication technologies.

scholarly journals Peran Tradisi Irung-Irung dalam Memperkuat Civic Engagement Generasi Muda di Kabupaten Bandung Barat

2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Agil Nanggala ◽  
Elly Malihah
Keyword(s):  
Civic Engagement ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Qualitative Approach ◽  
Case Study Method ◽  
Positive Role ◽  
Information And Communication ◽  
Younger Generation

This study aimed to analyze the role of the irung-irung tradition in strengthening civic engagement of the younger generation of Cihideung Village. This study used a qualitative approach with the case study method. Data collection techniques used interviews, observations, and literature studies. The results showed that the traditional irung-irung procedure: praying together, marching to water resources, custom ceremonial process, sacrificing animals, eating together, and closing prayers, the younger generation’s involvement in the irung-irung tradition was more focused on the aspect of democracy through the positive role it plays, not yet at the traditional level, the strategy for strengthening the engagement of the younger generation was through the empowerment of youth and utilizing information and communication technologies.

The Role of Human Resources (HR) in Tacit Knowledge Sharing

2020 ◽  
pp. 490-512
Author(s):  
Kimiz Dalkir
Keyword(s):  
Human Resources ◽  
Knowledge Sharing ◽  
Tacit Knowledge ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Peer To Peer Networks ◽  
Tacit Knowledge Sharing ◽  
Information And Communication

In Knowledge Continuity Management (KCM), knowledge from highly experienced employees leaving the organization is particularly challenging to document, classify and organize so that it can be accessed, understood and used by the successor to that employee. Horizontal knowledge sharing (in the context of peer-to-peer networks) and vertical knowledge transfer (in the context of KCM) are distinguished in order to address some of the conceptual confusion in this field. Both Human Resources (HR) and Knowledge Management (KM) units contribute to KCM but they need to do so in a more integrated fashion. The complementary roles played by the KM and HR teams are analyzed in a case study to show how they can work in tandem to ensure knowledge continuity in an organization. Key recommendations are made on how to implement a comprehensive KCM strategy for tacit knowledge, including the role that can be played by information and communication technologies.

scholarly journals Information and Communication Technologies Adoption in Small Firms

2020 ◽  
Vol 1 (1) ◽  
pp. 101-123
Author(s):  
Rodrigo Fernandes Malaquias ◽  
Fernanda Francielle de Oliveira Malaquias
Keyword(s):  
Information And Communication Technologies ◽  
Small Firms ◽  
Positive Impact ◽  
Qualitative Interviews ◽  
Communication Technologies ◽  
It Adoption ◽  
Ict Adoption ◽  
Information And Communication

Information and Communication Technologies (ICTs) can provide a set of benefits to companies, such as efficiency gains in managerial activities, cost reduction and faster communication with consumers. The ICT literature has studies showing the positive impact that the IT adoption can generate on the company’s performance. ICT benefits are also extensive to small business, but their particular characteristics do not always support their adoption by these enterprises, especially when they are enterprises situated in developing countries. In this context, the aim of this paper was to identify how the ICT adoption and the ICT intention of use are in Brazilian small firms. We have used a case study and we have collected data from four enterprises. In order to collect the data, we used qualitative interviews, direct observation and documental analysis. The main results have shown that the owner’s characteristics, the understanding of the ICT benefits, the ICT complexity and the costs/time related to training people are factors associated with the ICT adoption and intention of use. Based on the literature review and on the empirical evidence, we have found that there is an opportunity cost related to postponing the decision of the ICT investments. We also discuss the role of geographical localization of the enterprises, which can contribute to the ICT literature.

scholarly journals New technologies and quality of customer service – case study

2019 ◽  
Vol 2 (1) ◽  
pp. 548-558
Author(s):  
Katarzyna Midor
Keyword(s):  
Information And Communication Technologies ◽  
Customer Service ◽  
New Technologies ◽  
Communication Technologies ◽  
The Internet ◽  
Information And Communication ◽  
Purchase Process

Abstract Nowadays, companies are increasingly forced to fight against competition. The number of competitors on the market is constantly growing, and customer’s demands on the products offered by the companies are increasing. The role of customers on the market has changed in recent years. Customers are more active than before, i.e. they started to actively co-create value, so they stopped being passive to the purchase process. Organizations that make appropriate use of the increase in customer activity can count on large benefits for the company. One of the methods to increase competitiveness is continuous introduction of new technologies based on the Internet, which recently resulted in easier cooperation between customers and suppliers, making and settling transactions, coordination of orders in the supply chain thanks to e.g. solution supporting electronic exchange of EDI documents. Therefore, the development of information and communication technologies has significantly influenced the development of organization through its improvement. This paper presents the importance of new technologies for the customer that improve the process of its service in a selected clothing sales network in Poland.

Information and Communication Technologies in Administrative Reform for Development

2010 ◽  
pp. 127-149 ◽  
Author(s):  
Shefali Virkar
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Non Profit ◽  
Public Administration Reform ◽  
Development Context ◽  
Indian State ◽  
Information And Communication ◽  
Reform Processes ◽  
The Government

This chapter critically examines the role of Information and Communication Technologies (ICTs) in governmental reform processes in development through a case study of the Indian State of Karnataka. This study explores the increasing use of ICTs for property taxation and its impact on municipal government reform processes within this developing world context. The case study is focused on a collaboration between the government of the Indian state of Karnataka and the eGovernments Foundation (a non-profit private sector organisation) between 2002 and 2006. This collaboration was designed to reform existing methods of property tax collection by establishing an online system across the municipalities of 56 towns and cities within the state. The case study describes the interactions between new technologies and changing information flows in the complexities of public administration reform. In doing so, this paper examines the interplay of local and external factors shaping the project’s implementation. On the basis of this analysis, this case study suggests that disjunctions in these local and external relationships have inhibited more effective exploitation of ICTs in this development context.

scholarly journals Anti-Corruption Education in Milenial Era (Case Study in Poltekes Kemenkes Pangkalpinang)

2019 ◽  
Vol 2 (1) ◽  
pp. 32-39
Author(s):  
Muhammad Seto
Keyword(s):  
Information And Communication Technologies ◽  
Family Environment ◽  
Communication Technologies ◽  
Active Role ◽  
Public Health Services ◽  
Information And Communication ◽  
External Causes ◽  
The Impact

This research is conducted to describe and analyze student’s understanding of the concept of the notion of corruption, an indication of corruption, the impact and dangers of corruption against themselves, their families and the state, the risk in doing the act of corruption, the notion of anti-corruption, sense of values that indicated the behavior of Anti-corruption, and so on. The research was actualized by the implementing the Anti-corruption Culture Education, including: the implementation of Role Play on internal and external causes based on case scenarios precisely and students understand the internal and external causes. Making anti-corruption media; giving opinion on social media sites, presenting materials of anti-corruption in the Campus Dakwah Institution (LDK), posters, banners, the declaration of honest movement on examination, role plays/drama/short videos on anti-corruption in accordance with the themes were packaged in unique and interesting ways. Doing activities that demonstrated the values ​​and principles of the anti-corruption such as: honesty canteen, daily activities, conducting field surveys on public health services of the ministry of health programs, conducting field survey / visiting the Indonesian Court for Corruption Crimes, and socialization in efforts to prevent corruption. Higher Education played an active role in the anti-corruption movement by giving the anti-corruption culture that handled by educators. The role of educators were to provide the understanding and set an example in the anti-corruption movement to students by utilizing information and communication technologies which are growing increasingly sophisticated in this millennial era. College students were able to perform the anti-corruption action and got involved in supporting anti-corruption movement in the family environment, campus, local and national communities in order to create a clean, corruption-free nation.

Social Media Support for the Occupation of Public Schools in São Paulo, Brazil

2017 ◽  
pp. 67-88
Author(s):  
Cynthia H. W. Corrêa
Keyword(s):  
Social Media ◽  
Public Schools ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Sao Paulo ◽  
São Paulo ◽  
The Social ◽  
Information And Communication

Networked social movements have amplified the emancipation of protesters everywhere. In Brazil, a conflict arose after the São Paulo State Secretariat for Education announced the closing of 94 public schools, impacting 311,000 people. In response, about 30 students organized the occupation of the State School Fernão Dias Paes. Subsequently, the occupation spread to other schools. Based on a case study of the first school occupied in the city of São Paulo, this research aims to identify the role of information and communication technologies (ICTs) and social media tools in generating and sustaining the successful occupation protest of public schools in São Paulo. This chapter covers theories on demonstrations initiated online, on the social panorama in Latin America and educational issues in Brazil. It also addresses and analyzes the occupation process at this school, which reached visibility and support at national and international levels using ICTs and social media, confirming the steps of occupy movements around the world.

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