Ecologies of Information and Communication Technology Platform Design for E-Government Service Provision

This research chapter, through the presentation of an empirical case study surrounding the implementation and use of an electronic property tax collection system in Bangalore (India), developed between 1998 and 2008, critically examines both the role of Information and Communication Technologies (ICTs) in governmental reform processes and the contribution of such technologies to the deeper understanding of the social dynamics shaping e-government projects used to reform public sector institutions. Drawing on the theoretical perspectives of the ‘Ecology of Games' and ‘Design-Actuality Gaps', both of which recognise the importance of a multitude of diverse motives and individualistic behaviour as key factors influencing organisational reform and institutional change, the chapter contributes not just to an understanding of the role of ICTs in public administration reform, but also towards that emerging body of research which is critical of managerial rationalism for an organization as a whole, and is sensitive to an ecology of actors and their various motivations operating within the symbiotic organisation.

Participatory Water Governance and Organisational Change: Implementing the Water Framework Directive in England and Wales

Public participation is central to the IWRM discourse and often associated with claims of improved environmental policy outputs and their implementation. Whilst the involvement of nonstate actors in environmental decision-making has attracted scholarly attention from various angles, our knowledge is scant as to the forces that drive organisational reform towards participatory governance. This article sets out to contribute to this largely neglected research area and explores conditions under which policy-makers would be willing to attend towards more participative water governance. Its ambition is twofold: first, to explore the conditions under which public officials attempt to institutionalise more participatory modes of water governance. To this end, I analyse the implementation of the Directive’s active involvement provision in England and Wales. For many decades, water management in England and Wales had a reputation for being a technocratic exercise. In the past 15 years, however, the Environment Agency has made considerable efforts to lay the foundation for enhanced stakeholder participation. Second, with reference to the case of England and Wales, this study contributes to understanding the difficulties that reformers may meet when it comes to building support within an organisation and to implementing reforms towards participatory governance.

Shaping the police workforce: a state-of-the-art literature review

PurposeThe purpose of this paper is to review the evidence about the factors shaping the police workforce, commissioned by the Scottish Police Authority and Scottish Institute for Policing Research.Design/methodology/approachThe paper uses the theory of strategic fit to assess the available evidence relating to reshaping the police workforce and brings together the most relevant recent reviews of police organisations and empirical studies on these issues. The use of the theory enabled the strategies that have been adopted by police agencies in recent years to be evaluated in relation to the current political and economic environment.FindingsThe authors find that here is considerable uncertainty and while there has been previous discussion on the benefits of larger or smaller forces there is not robust evidence that a particular force size is optimal for either efficacy or efficiency, although very small forces may struggle in some ways. There is also mixed evidence about whether increasing police organisation resourcing to allow more officers to be employed reduces crime levels, and there is a relative lack of evidence about the impact this has on the other areas of community life in which police are involved.Research limitations/implicationsThere are major weaknesses in research relating to police organisational reform: there is no accepted theory of police reform, no accepted method as to how such a reform should be evaluated nor have there been any comparative studies of earlier police civilianisation programs (Braithwaite, Westbrook and Ledema, 2005).Originality/valuePrevious work on this topic often focuses on which organisational structure – whether in terms of workforce mix or size – is most efficient or effective. This research takes an alternative perspective and argues for a shift in the research agenda to take account of the friction involved in processes of organisational change, both in order to build a stronger research understanding of these important aspects of change and to more effectively inform policy. The paper provides a basis for the development of theories for understanding police reform in general – and workforce restructuring in particular – alongside appropriate methods for researching it.