Qualitative Analysis of Semantically Enabled Knowledge Management Systems in Agile Software Engineering

2012 ◽  
pp. 144-164
Author(s):  
Jörg Rech ◽  
Christian Bogner
Keyword(s):  
Knowledge Management ◽  
Software Engineering ◽  
Qualitative Analysis ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Two Phase ◽  
Complex Processes ◽  
Management Processes ◽  
Agile Software Engineering ◽  
Agile Software

In many agile software engineering organizations there is not enough time to follow knowledge management processes, to retrieve knowledge in complex processes, or to systematically elicit knowledge. This chapter gives an overview about the human-centered design of semantically-enabled knowledge management systems based on Wikis used in agile software engineering environments. The methodology – developed in the RISE (Reuse in Software Engineering) project – enables and supports the design of human-centered knowledge sharing platforms, such as Wikis. Furthermore, the paper specifies requirements one should keep in mind when building human-centered systems to support knowledge management. A two-phase qualitative analysis showed that the knowledge management system acts as a flexible and customizable view on the information needed during working-time which strongly relieves software engineers from time-consuming retrieval activities. Furthermore, the observations gave some hints about how the software system supports the collection of vital working experiences and how it could be subsequently formed and refined.

Qualitative Analysis of Semantically Enabled Knowledge Management Systems in Agile Software Engineering

2010 ◽  
Vol 6 (2) ◽  
pp. 66-85 ◽  
Author(s):  
Jörg Rech ◽  
Christian Bogner
Keyword(s):  
Knowledge Management ◽  
Software Engineering ◽  
Qualitative Analysis ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Engineering Project ◽  
Two Phase ◽  
Complex Processes ◽  
Agile Software Engineering ◽  
Agile Software

In many agile software engineering organizations there is not enough time to follow knowledge management processes, to retrieve knowledge in complex processes, or to systematically elicit knowledge. This chapter gives an overview about the human-centered design of semantically-enabled knowledge management systems based on Wikis used in agile software engineering environments. The methodology – developed in the RISE (Reuse in Software Engineering) project – enables and supports the design of human-centered knowledge sharing platforms, such as Wikis. Furthermore, the paper specifies requirements one should keep in mind when building human-centered systems to support knowledge management. A two-phase qualitative analysis showed that the knowledge management system acts as a flexible and customizable view on the information needed during working-time which strongly relieves software engineers from time-consuming retrieval activities. Furthermore, the observations gave some hints about how the software system supports the collection of vital working experiences and how it could be subsequently formed and refined.

Knowledge Patterns and Knowledge Refactorings for Increasing the Quality of Knowledge

2011 ◽  
pp. 281-328 ◽  
Author(s):  
Jörg Rech ◽  
Raimund L. Feldmann ◽  
Eric Ras
Keyword(s):  
Knowledge Management ◽  
Software Engineering ◽  
Management Systems ◽  
Technical Knowledge ◽  
Knowledge Management Systems ◽  
Body Of Knowledge ◽  
Management Knowledge ◽  
Knowledge Industry ◽  
Industry Standards

Knowledge management is a relatively young discipline. It has accumulated a valuable body-of-knowledge on how to structure and represent knowledge, or how to design socio-technical knowledge management systems. A wide variety of approaches and systems exist that are often not interoperable, and hence, prevent an easy exchange of the gathered knowledge. Industry standards, which have been accepted and are in widespread use are missing, as well as general concepts to describe common, recurring patterns of how to describe, structure, interrelate, group, or manage knowledge elements. In this chapter, we introduce the concepts “knowledge pattern” and “knowledge anti-pattern” to describe best and worst practices in knowledge management, “knowledge refactoring” to improve or change knowledge antipatterns, and “quality of knowledge” to describe desirable characteristics of knowledge in knowledge management systems. The concepts are transferred from software engineering to the field of knowledge management based on our experience from several knowledge management projects.

The Role of Social Media Tools in the Knowledge Management in Organizational Context

2018 ◽  
pp. 31-57
Author(s):  
Marcello Chedid ◽  
Leonor Teixeira
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Traditional Knowledge ◽  
Organizational Context ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Management Processes ◽  
Social Media Tools ◽  
Knowledge Management Processes

The advancement of the economy based on knowledge makes knowledge management critical for organizations. The traditional knowledge management systems have presented some shortcomings on their implementation and management. Social media have demonstrated that are not just a buzzword and have been used increasingly by the organizations as a knowledge management component. This chapter was developed aiming at exploring and critically reviewing the literature of social media use in organizational context as a knowledge management component. The review suggests that, while traditional knowledge management systems are static and often act just as knowledge repositories, social media have the potential for supporting different knowledge management processes that will impact on the organizational culture by encouraging on participation, collaboration and knowledge sharing. Despite their recognized impact on knowledge management processes, some uncertainty remains amongst researchers and practitioners and is associated to the difficulty in understanding and measuring their real impact.

Knowledge Management Processes Supported by Ontology Technologies

2013 ◽  
pp. 125-140
Author(s):  
Alexandra Pomares-Quimbaya ◽  
Miguel Eduardo Torres-Moreno
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Knowledge Management System ◽  
Management Systems ◽  
Alternative View ◽  
Knowledge Management Systems ◽  
Sources Of Information ◽  
Management Processes ◽  
Definition Of ◽  
Knowledge Management Processes

Although ontologies have been used in a considerable number of knowledge management projects, in most of them their application has been limited to the definition of a common organizational language. This chapter offers an alternative view on the use of ontologies, supporting all of the knowledge management processes, including generation, acquisition, transference, and integration of knowledge. The focus of this chapter is on presenting how ontologies can be included in knowledge management systems to promote availability of knowledge, knowledge evolution, automatic and semi-automatic knowledge extraction, and integration of heterogeneous sources of information. Each one of these characteristics is supported by ontology technologies including the processes required to engineer and manage an ontology, such as: querying, mapping, and evolution. Finally, the architecture of a proposed knowledge management system that uses ontologies to improve its processes is presented.

The Role of Social Media Tools in the Knowledge Management in Organizational Context

2021 ◽  
pp. 422-443
Author(s):  
Marcello Chedid ◽  
Leonor Teixeira
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Traditional Knowledge ◽  
Organizational Context ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Management Processes ◽  
Social Media Tools ◽  
Knowledge Management Processes

The advancement of the economy based on knowledge makes knowledge management critical for organizations. The traditional knowledge management systems have presented some shortcomings on their implementation and management. Social media have demonstrated that are not just a buzzword and have been used increasingly by the organizations as a knowledge management component. This chapter was developed aiming at exploring and critically reviewing the literature of social media use in organizational context as a knowledge management component. The review suggests that, while traditional knowledge management systems are static and often act just as knowledge repositories, social media have the potential for supporting different knowledge management processes that will impact on the organizational culture by encouraging on participation, collaboration and knowledge sharing. Despite their recognized impact on knowledge management processes, some uncertainty remains amongst researchers and practitioners and is associated to the difficulty in understanding and measuring their real impact.

Organizational Capabilities and Knowledge Management Success

2016 ◽  
Vol 7 (1) ◽  
pp. 18-29 ◽  
Author(s):  
Satyendra C. Pandey
Keyword(s):  
Knowledge Management ◽  
Case Study Research ◽  
Organizational Capabilities ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Management Processes ◽  
Research Questions ◽  
Role Of It

Literature on KM has greatly emphasized the role of IT as a decisive element in the success of KM while other capabilities are ignored or are not taken into account together. How these capabilities work together to support KM is a subject under-explored in the literature. The present study makes an attempt to bridge this gap and tries to answer the following research questions: (a) how organizational capabilities manifest themselves in the knowledge management processes; (b) how do the capabilities support the KM initiatives; and (c) how similar knowledge management systems can lead to different KM success patterns with difference in capabilities. Paper makes use of qualitative case study research design to explore the above questions in two mid-sized Indian IT Companies. Findings of the study show that companies operating in the same industry and having similar knowledge management systems can exhibit different level of success and acceptance based on their organizational capabilities.

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