Success of IT Deployment

Author(s):  
Tomi Dahlberg ◽  
Hannu Kivijärvi ◽  
Timo Saarinen

IT business value (ITBV) research generally state that various “good” IT management and IT governance practices influence positively IT deployment success and organizational performance. This has proved hard to verify empirically. For this study, the authors analyzed factors that influence IT deployment success. First, the authors identified potential factors, then hypothesized about the relationships among and between the factors and finally integrated the hypotheses into a research model. The authors then empirically evaluated the hypotheses and the entire research model. Special attention was placed on the Business-IT alignment, IT management and the consistency of IT investments in relation to the cyclical behavior of the economy. The consistency of IT investment is a novel factor introduced in this study to the ITBV research. The authors used survey data of 212 responses collected from CxOs during an economic recession. Empirical results confirmed that all research model factors impacted positively on IT deployment success.

Author(s):  
Tomi Dahlberg ◽  
Hannu Kivijärvi ◽  
Timo Saarinen

IT Business Value (ITBV) research generally proposes that various “good” IT governance and management practices influence positively IT performance. Yet, this claim has proved hard to verify with empirical data. In this study we first identified and analyzed factors that are seen to influence IT deployment success, then hypothesized about the relationships among and between these factors and finally integrated the hypotheses into a research model. We then empirically evaluated the hypotheses and the entire research model. The consistency of IT investments as the response to the cyclical behavior of the economy is a novel factor introduced in this study to the ITBV research. Special attention was also placed on the perceived importance of IT to business, business-IT alignment and IT management. We used survey data of 212 responses collected from CxOs during an economic recession to test the hypotheses and the model for path coefficients and indirect effects. Empirical results confirmed that all research model factors influenced positively IT deployment success. Moreover, high values in the perceived importance of IT, business-IT alignment and the quality of IT management were discovered to be antecedents to the consistency of IT investments, and when that was achieved, the impact was positive on IT deployment success.


Author(s):  
Rui Bi ◽  
Robert M Davison ◽  
Kosmas X Smyrnios

Information technology (IT) is regarded as a facilitator for both small and large firms to speed up transactions between firms and their suppliers and customers, achieve real-time communication, lower transaction costs, and enhance speed and flexibility. However, understanding whether and how IT helps small-to-medium enterprises (SMEs) to create business value still remains unclear. Drawing upon resource-based view theory, source-positional advantage-performance framework, we develop and test a theoretical model to explore the interrelationships between IT resources (IT expertise, IT infrastructure), IT capability (IT integration), IT-enabled inter-firm partnership processes (activity integration, coordination, partnership enhancement), and organizational performance in the fast growth SME context. We propose that IT business value depends on how firms employ IT resources to develop IT capability which facilitates inter-firm partnership processes along value chains. Structural equation modeling is employed to test our theoretical conceptualization of 310 Australian fast-growth SMEs across different industrial sectors. Results show that IT contributes to fast growth SME performance through the development of IT capability and enhancement of inter-firm partnership activities. This research highlights the role of IT in business value creation and the ways in which IT is used by fast growth SMEs to foster core business competencies.


Author(s):  
Tim Huygh ◽  
Anant Joshi ◽  
Steven De Haes ◽  
Wim Van Grembergen

This article examines the association between stakeholder functional role and the perceived level of IT governance and IT management implementation. Specifically, this article takes a COBIT 5 perspective, by first analyzing perception differences at the level of the implementation of the seven COBIT 5 enablers, followed by an analysis at the level of the COBIT 5 process domains. The results indicate that a shared understanding about the IT governance and IT management implementation level between different organizational stakeholders can be improved, especially between (1) IT and (2) audit, risk, and compliance (ARC) stakeholders. As IT governance is seen as a critical enabler for the achievement of IT business value, an appropriate level of shared understanding about its implementation level among important stakeholder groups should be achieved.


Author(s):  
Jens Mosthaf ◽  
Heinz-Theo Wagner

The importance of alignment between business and information technology (IT) for generating IT business value has been emphasized in many research papers. Current literature broadly supports that capable and sustainable enterprise architecture is essential to support business processes as well as future agility. In that respect, individuals performing the role of an enterprise architect are at the core of the interface between business and IT and their relationship with the business side is crucial to generate IT business value. Employing a qualitative study, the authors show that competencies such as profound work experience and business-related topics serves to bridge the IT-business gap and may foster alignment. This result contributes to alignment and governance literature as it emphasizes an individual level antecedent of business-IT alignment.


Author(s):  
Anna Wiedemann ◽  
Heiko Gewald

Prior research hardly investigates how externally focused competitive strategies can be bridged with internal IT processes. We aim to explore the relationship between five archetypical IT management profiles (ITMP) and four business strategy archetypes linked with six IT business value domains. Considering prior literature, we propose that each ITMP delivers unique sources of value, thus, contributes to specific IT business value domains. Furthermore, we assume that each business strategy archetype requires contributions to these domains. To test our hypotheses, we conducted a matched-pair study within manufacturing firms. Our findings indicate that IT business value domains link competitive strategy and IT management approaches. For instance, IT functions that act as Project Coordinator of IT-based activities, manage relationships between vendors and business units were found to contribute to firm's external integration. We present evidence for the significance of aligning externally focused strategies with internal IT management approaches.


Author(s):  
Hannu Kivijärvi

This study theorizes IT project success by integrating the project level drivers to the IT, business, and environment level enablers. An attempt is made to delve into underlying structures below the project level in order to understand the systemic reasons behind a particular success or failure. In this journey we rely on the general systems theory and the key concepts like elements, state, properties, process, hierarchy, and environment. It is shown that IT projects can be straightly abstracted by the general system principles. Within the systemic framework, potential factors behind the success of the IT projects are identified, the relationships between the factors are hypothesized and then the hypotheses are integrated into a hierarchical research model. Finally, the hypotheses and the research model are empirically evaluated. According to the results it was confirmed that all levels considered in the research model have significant impacts on the success of an IT project. Similarly, a significant improvement in IT project management in terms of project success can be obtained by improving the quality of involved factors. A favorable financial situation, highly-perceived importance of IT, sound business – IT alignment, and good IT and IT project competencies have remarkably significant positive impacts on the success of IT projects.


2007 ◽  
Vol 06 (04) ◽  
pp. 751-765 ◽  
Author(s):  
PETTER GOTTSCHALK

IT business value research examines the organizational performance impacts of information technology. In this paper, we apply the value configuration of the value shop to describe and measure organizational performance. The value shop consists of the five primary activities of problem understanding, solutions to problems, decisions on actions, implementation of actions, and evaluations of actions in an iterative problem-solving cycle. Police investigation work is defined as value shop activities. Our empirical study of Norwegian police results in significant relationships between information technology use and investigation performance for all primary activities. The most important primary activities for IT use are problem understanding and implementation of actions, as both significantly improve value shop performance.


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