Best-Practice of Reducing Risk through a Culture of Total Quality Management

2014 ◽  
Vol 3 (3) ◽  
pp. 55-63
Author(s):  
Dennis Bialaszewski
Keyword(s):  
Project Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Best Practice ◽  
Total Quality ◽  
Management Tools ◽  
Management Software ◽  
Risk Of Failure ◽  
Management Processes ◽  
Met Expectations

There have been many projects that have not met expectations or have completely failed. Yet, these projects that have not reached a desired outcome may have undergone extensive planning. However, the planning for these failed projects may have omitted some critical concepts. These projects may have employed technical tools such as Gant Charts or current project management software while neglecting the use of appropriate project management tools or neglected incorporating Total Quality Management (TQM) concepts. The purpose of this paper is to demonstrate, through practitioner reflection with an example, how the risk of failure may be reduced through the employment of TQM principles. The 14 points for TQM are reviewed and related to the project management processes.

Best-Practice of Reducing Risk through a Culture of Total Quality Management

2016 ◽  
pp. 1894-1904
Author(s):  
Dennis Bialaszewski
Keyword(s):  
Project Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Best Practice ◽  
Total Quality ◽  
Management Tools ◽  
Management Software ◽  
Management Processes ◽  
Project Management Software ◽  
Met Expectations

There have been many projects that have not met expectations or have completely failed. Yet, these projects that have not reached a desired outcome may have undergone extensive planning. However, the planning for these failed projects may have omitted some critical concepts. These projects may have employed technical tools such as Gant Charts or current project management software while neglecting the use of appropriate project management tools or neglected incorporating Total Quality Management (TQM) concepts. The purpose of this paper is to demonstrate, through practitioner reflection with an example, how the risk of failure may be reduced through the employment of TQM principles. The 14 points for TQM are reviewed and related to the project management processes.

W. Edwards Deming as a Guide for Reducing Risk in Project Management

2018 ◽  
pp. 174-185
Author(s):  
Dennis Bialaszewski
Keyword(s):  
Project Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Prime Minister ◽  
Economic Recovery ◽  
Total Quality ◽  
World War ◽  
World War 2 ◽  
Risk Of Failure

There is a major difference between completing a project and completing a project that is judged as a project completed in a quality manner, it is not enough to just get something done!!! What is much more important is to complete a project what is judged as to be a work of quality. If one aims at quality at the onset one can maximize the probability of completing the project while reducing the risk of failure. One of the earliest pioneers in the field of QUALITY is W. Edwards Deming. Some consider Japan's post World War 2 economic recovery as truly miraculous and the person given much of the credit for guiding Japan to this recovery was an American named W. Edwards Deming. Deming did this by reinforcing the importance of applying principles of Total Quality Management through the recovery, The Prime Minister of Japan awarded Dr. Deming with one of the most prestigious awards that can be earned in Japan when he awarded Deming Japan's Order of the Sacred Treasure, Second Class. This article will detail the importance of these principles for reducing risk.

scholarly journals Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review

2022 ◽  
Vol 131 ◽  
pp. 02009
Author(s):  
Dana Grossu-Leibovica ◽  
Henrijs Kalkis
Keyword(s):  
Patient Satisfaction ◽  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Client Satisfaction ◽  
Total Quality ◽  
Healthcare Organizations ◽  
Management Tools ◽  
Healthcare Settings ◽  
Improve Service Quality

The aim of the given research is to analyse total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus, EBSCO, PubMed, and Medline. Initially, we found 573 articles from all the sources, but after eliminating the non-relevant articles, only 24 usable articles were finalized. Furthermore, 12 articles were purely related to TQM, service quality, and client satisfaction. This study concludes that TQM practices and tools improve service quality and client satisfaction in healthcare organizations. This study provides excellent managerial and practical insights. Managers should implement the TQM tools to improve service quality and client satisfaction. This way, customer satisfaction is enhanced, and patient satisfaction is improved, leading to high operational and overall performance. This study also reveals a need for further studies to clarify the role of TQM tools on service quality and patient satisfaction.

scholarly journals The qPMO network: quality management tools to improve research efficiency, reproducibility, data management and dissemination

2016 ◽  
Author(s):  
Antonella Bongiovanni ◽  
Giovanna Lucia Liguori ◽  
Gianni Colotti ◽  
Anna Maria Cirafici ◽  
Marta Di Carlo ◽  
...  
Keyword(s):  
Quality Management ◽  
Best Practice ◽  
Economic Value ◽  
National Research Council ◽  
Quality Standards ◽  
Research Network ◽  
Current Debate ◽  
Total Quality ◽  
Management Tools ◽  
Horizon 2020

Quality disciplines have been widely used for decades in industrial and business fields. It is only in recent times, however, that Quality management and approaches have received proper attention in life science. In particular, the need for Quality standards in non-regulated research is a matter of considerable current debate inside international research community. The Quality and Project Management OpenLab (qPMO) is a research network involving 5 different Institutes and two Departmentes of the Italian National Research Council (CNR), aimed at realizing a Total Quality Management (TQM) model for Life Sciences laboratories. This TQM OpenLab model will act as a uniform environment in which strong, innovation-oriented research projects can be designed and developed according to international Quality standards and with the planning of Horizon 2020. Our experience demonstrates that Quality management tools can strongly support the management of scientific research through disseminating knowledge, best practice and interoperability and enhance of the economic value of project and research outcomes.

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