Distributed Customer Service Management for Internet of Things

2013 ◽  
Vol 433-435 ◽  
pp. 1618-1624
Author(s):  
Shu Ren Zhu
Keyword(s):  
Network Management ◽  
Customer Service ◽  
Performance Monitoring ◽  
Service Management ◽  
Service Providers ◽  
Logical Network ◽  
Technology Service ◽  
Distributed Object Technology ◽  
Customer Service Management ◽  
Object Technology

It extends the network management mode of CSM, and offers a service-oriented management interface between customers and service providers. Extends some provider’s service management towards the customers and enables customers to monitor and control information about service-specific QoS parameters. Logical network, a hierarchical presentation of abstract network is presented; the definition, attribute, structure and computing method of the logic network is discussed. The presentation and access of CSM-MIB which is implemented using distributed objects is completed; by taking advantage of logical network, the abstract customized views of physical network is built and the management functionalities of agreement, assignment, performance monitoring and reporting of CSM are implemented. Practice in implementing CSM system indicates that it is a reasonable method to construct CSM system using distributed object technology. Service Management is a developing new network management paradigm. At current stage, the applied CSM target concentrates on IP connection service.

scholarly journals Customer service management and material quality compliance in a food company in the city of manaus

2020 ◽  
pp. 36200-36208
Keyword(s):  
Customer Service ◽  
Service Sector ◽  
Service Management ◽  
Service Providers ◽  
Material Quality ◽  
Food Company ◽  
Customer Service Management ◽  
The City

With the growing prominence of the service sector in the global economic scenario, and with a greater demand from those who seek service providers, these companies always seek improvements both in service and in the quality of materials to remain competitive and correspond to your customers' wishes. Thus, this article seeks to identify how customers evaluate the service of this establishment of the Food Branch of the City of Manaus through a form that was adapted to collect and observe the data. They gave notes for some items of the company that they measure to measure their satisfaction with the company's service and with that present the results obtained through tables and commenting on them. Thus, through this research, it is clear that this company needs to be attentive to the attributes of helping its customers in order to remain in the market and also attract new customers in order to leverage sales and retain their customers so that they do not lose them. for competitors.

A multi-perspective knowledge-based system for customer service management

2003 ◽  
Vol 24 (4) ◽  
pp. 457-470 ◽  
Author(s):  
C.F. Cheung ◽  
W.B. Lee ◽  
W.M. Wang ◽  
K.F. Chu ◽  
S. To
Keyword(s):  
Customer Service ◽  
Service Management ◽  
Knowledge Based System ◽  
Knowledge Based ◽  
Customer Service Management

5. The New Public Management goes global

2016 ◽  
Author(s):  
Stella Z. Theodoulou ◽  
Ravi K. Roy
Keyword(s):  
Customer Service ◽  
Public Management ◽  
Service Management ◽  
New Public Management ◽  
Cost Savings ◽  
Management By Objectives ◽  
Accountability Standards ◽  
New Public ◽  
Global Age ◽  
Customer Service Management

The so-called ‘golden age’ of the Keynesian State was turbulently interrupted by a series of economic shocks in the 1970s. Traditional administrative hierarchies were regarded as too inflexible to adapt to the dynamic political and economic forces unleashed in the global age. Emphasizing private sector values such as timeliness, responsiveness, and cost savings, a new kind of managerialism—New Public Management (NPM)—began to take root in some of the world’s leading public bureaucracies. ‘The New Public Management goes global’ explains that, today, the NPM’s emphasis on customer service, management by objectives, and quantitative-based performance and accountability standards is evident at all levels of governance. But is there an alternative?

The perceived impact of successful outsourcing on customer service management

2005 ◽  
Vol 10 (5) ◽  
pp. 402-411 ◽  
Author(s):  
Kok Wei Khong
Keyword(s):  
Customer Service ◽  
Structural Equation ◽  
Service Management ◽  
Single Equation ◽  
Key Factors ◽  
Content Type ◽  
Equation Modelling ◽  
Dependent Variables ◽  
Customer Service Management ◽  
Perceived Impact

PurposeThe purpose of this paper is to examine the perceived impact of outsourcing on customer service management.Design/methodology/approachThe examination was conducted via a survey on 124 companies in Malaysia. Using the framework from Elmuti, factors manifesting customer service management were regressed on the key factors manifesting successful outsourcing. Hence a model was contrived. Structural equation modelling (SEM) was used to estimate the model.FindingsThe model was able to provide predictive implications on customer service management, given the activities of key factors manifesting successful outsourcing. In other words to improve customer service management, companies could control their outsourcing activities.Originality/valueThis paper offers an approach to measure the effects of multiple independent variables on multiple dependent variables. Using SEM, multivariate analyses were mathematically represented in a single equation. In this equation, companies could holistically compose strategies to optimise their management in customer service.

Study of Chongqing-Sinkiang-Europe International Railway Logistics Process Based on Supply Chain Management

2014 ◽  
Vol 513-517 ◽  
pp. 4016-4019
Author(s):  
Wen Hui Xia ◽  
Jin Geng
Keyword(s):  
Supply Chain ◽  
Customer Service ◽  
Service Management ◽  
Demand Management ◽  
Information Management System ◽  
Customer Relationship ◽  
Collaborative Management ◽  
Key Points ◽  
Customer Service Management ◽  
Logistics Process

Based on the supply chain managements theory and method of Customer Relationship Management, Customer Service Management and Demand Management to study Chongqing-Sinkiang-Europe International Railway logistics process, put forward the countermeasures of one center and three key points, thus base on Chongqing and organize source of goods from the National,improve logistics operational connection efficiency, play a role in collaborative management by IT information management system.

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