scholarly journals Bus Service Improvement Plan for Battaramulla along with Location Analysis for a Transport Hub

2021 ◽  
Vol 1 (2) ◽  
pp. 57
Author(s):  
W. Jayawardane
Keyword(s):  
Location Analysis ◽  
Service Improvement ◽  
Improvement Plan ◽  
Bus Service

Customer Satisfaction Contrasts: Express Versus Local Bus Service in Chicago's North Corridor

1998 ◽  
Vol 1618 (1) ◽  
pp. 143-152 ◽  
Author(s):  
Peter J. Foote ◽  
Darwin G. Stuart
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Survey Methodology ◽  
Quality Attributes ◽  
Service Improvement ◽  
Time Performance ◽  
The North ◽  
Bus Service ◽  
Satisfaction Surveys

Results of customer satisfaction surveys conducted for five express and two local Chicago Transit Authority bus routes serving Chicago’s North Corridor are presented. More than 4,000 surveys were returned from bus routes typically carrying more than 58,000 daily riders. Survey respondents were asked to proceed through a list of 10 service quality attributes, first indicating how satisfied they were with that service aspect and, second, rating the importance of that service feature to them. Both local and express bus riders were most satisfied with safety from crime and driver courtesy. They were both least satisfied with ability to find a seat and on-time performance at their stop. Four service features were also together rated highest in importance by both rider types: safety from crime, reach destination quickly, on time at stop, and frequency of buses. By further matching satisfaction against importance scores, the highest priority for ongoing bus service improvement in the North Corridor was assigned to better on-time performance and frequency of bus service. Customer satisfaction components of a customer loyalty index were also analyzed. On-board survey methodology conclusions regarding the ability of survey respondents to complete both importance and satisfaction components on both express and local bus routes with surveyor prompting are also presented.

scholarly journals Hepatitis Service Provision at HMP Birmingham: Progressing a Previous Service Improvement Plan

2018 ◽  
Vol 7 (4) ◽  
pp. e000192
Author(s):  
Tooba Arif
Keyword(s):  
Hepatitis C ◽  
Hepatitis B ◽  
Prison Population ◽  
Action Plan ◽  
Hepatitis B Vaccination ◽  
Service Improvement ◽  
National Guidelines ◽  
Improvement Plan ◽  
Opt Out ◽  
Testing Coverage

IntroductionHepatitis B is a vaccine-preventable disease, and hepatitis C is amenable to treatment. Both are highly prevalent in the prison population. This project provides a comprehensive evaluation of current hepatitis services at Her Majesty’s Prison Birmingham, assessing progress since previous work and proposing further suggestions for improvement.MethodsA review of hepatitis services was undertaken in 2013, in the context of underperformance against national targets. This revealed that the hepatitis B vaccination and hepatitis C testing coverage was 22% and 0%, respectively. A resulting service improvement plan included interventions such as the development of a bloodborne virus (BBV) policy, implementing opt-out testing and introducing dried blood spot testing for ease of administration. In 2015, national guidelines were used to evaluate current practice, with comparison to previous practice. The indicators assessed included BBV policy, vaccination and testing protocols, prisoner education and reporting of results. Discussions were held with prison stakeholders to address areas that required development, producing a revised action plan.ResultsHepatitis services were available to all prisoners starting their sentence in 2015, n=4998. Testing was offered on an opt-out basis to all entrants, increasing the testing coverage by 7.6% from 2013. Vaccination was offered to 57% of entrants, with coverage slightly lower than 2013, largely due to prisoner refusal. In light of this, many strategies were devised to educate prisoners, increase opportunities to receive testing and vaccination, and decrease the risk of patients being lost to follow-up. An update in 2016 saw progress in many of these areas.DiscussionBeing in prison provides offenders with stability in their lifestyle and easier access to healthcare services. By optimising these services in line with national guidance, and implementing specific strategies to encourage uptake of hepatitis testing and vaccination, we may be better able to serve this vulnerable sector of the population.

scholarly journals Report on Hotel Revenue and IHG’s Improvement Plan during COVID-19

2020 ◽  
Vol 5 (4) ◽  
pp. p164
Author(s):  
Yilin Zhao
Keyword(s):  
Service Improvement ◽  
Improvement Program ◽  
Improvement Plan ◽  
The Impact

This report examines the impact of COVID-19 on hotel industries and their management adaptations through the example of an IHG brand hotel. By presenting and analyzing the hotel’s data of 2020, a trend of noticeable decrease in booking and room revenue can be found. This report also illustrates the hotel’s service improvement program, which is used to counter such decrease in its revenues.

Priority Areas of Intervention for Improving Urban Bus Services: Experience in Kolkata, India

2017 ◽  
Vol 2634 (1) ◽  
pp. 17-27 ◽  
Author(s):  
Munavar Fairooz Cheranchery ◽  
Bhargab Maitra
Keyword(s):  
Clustering Algorithm ◽  
Service Improvement ◽  
Priority Areas ◽  
Policies And Measures ◽  
Fuzzy C Means Clustering ◽  
Management Schemes ◽  
Urban Bus ◽  
Bus Service ◽  
Bus Services ◽  
The City

Priority areas of intervention for the improvement of urban bus services were investigated and identified in the city of Kolkata, India. A paper-based survey was conducted to collect responses from choice riders (who own a car and predominantly travel by car or taxi) and captive riders (who do not own a car and predominantly travel by bus). The choice riders and captive riders identified air-conditioned (AC) and non-air-conditioned bus services, respectively, as two areas for intervention. Revised importance–performance analysis and fuzzy C-means clustering algorithm were used to analyze responses. Trip attributes were classified under three satisfaction factors (basic, performance, and excitement), and various management schemes were identified for AC and non-AC bus services. The areas of intervention were identified by analyzing the factor structures of travelers and the management schemes for the bus services derived from the perceptions of the travelers. Results indicated that choice riders and captive riders had distinct travel requirements and that their priority areas of intervention for improving AC and non-AC services also were different. With the requirements of choice riders and captive riders, these results offer direction for improving bus service in Kolkata. The methodology also could be used to formulate policies and measures for service improvement in other contexts.

A Quality Improvement Plan for Implementing an Innovative Organization System for Pediatric Airway Patients

2020 ◽  
Author(s):  
Aileen Kerns ◽  
Rebecca Mahoney ◽  
Kathryn Deeds ◽  
Keshia Boone-Edwards ◽  
Mary Ross ◽  
...  
Keyword(s):  
Quality Improvement ◽  
Comprehensive Care ◽  
Pediatric Airway ◽  
Improvement Plan ◽  
Hospital To Home ◽  
Type Feedback

AbstractRisks of pediatric tracheostomy are well known. The objectives of this quality improvement study were to organize tracheostomy supplies into a comprehensive care kit and demonstrate that the kits improved nursing and parental comfort in providing tracheostomy care routinely and emergently. Kits were assembled using roll-up toiletry style bags and organized in a uniform fashion with necessary supplies. Nurses and parents were surveyed using a 5-point Likert-type. Feedback was overall very positive; the kits were found to ease the transition of caring for a child with a new tracheostomy from hospital to home. This intervention can easily be adapted at other pediatric institutions.

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