scholarly journals Factors Influencing Millennials' Adoption on Internet Banking, Propositions Through Refined UTAUT2

2021 ◽  
Vol 7 (3) ◽  
pp. 129
Author(s):  
H. A. D. M. Arachchi ◽  
Trevor Mendis
Keyword(s):  
Internet Banking ◽  
Factors Influencing

scholarly journals Factors Influencing Individual Customers Trust in Internet Banking: Case of Baltic States

2018 ◽  
Vol 10 (12) ◽  
pp. 4809 ◽  
Author(s):  
Viktorija Skvarciany ◽  
Daiva Jurevičienė
Keyword(s):  
Commercial Banks ◽  
Online Survey ◽  
Banking System ◽  
Internet Banking ◽  
Trust Building ◽  
Powerful Factor ◽  
Banking Service ◽  
Factors Influencing ◽  
Internet Users ◽  
Building Process

The investigation of trust in commercial banks needs to focus specifically on internet banking, as it is the fastest growing banking service. The article explores factors influencing trust in internet banking and estimates this impact in the Baltics states. The factors are as follows: Provided information, e-banking system, the website of a bank, and a bank’s characteristics. Overall, 1013 respondents and 21 experts took part in the current study. The results of the respondents’ survey showed that the factor that is necessary for trust building in all the examined countries differs: In Lithuania, information and the bank, in Latvia, the website, and in Estonia, the bank. According to the experts, the most powerful factor in the trust-building process in Lithuania and Latvia is the e-banking system while in Estonia, the website. The research has the following limitations: The online survey of individual customers (however, internet banking relates to internet users, so this limitation is not essential); the analysis of only the positively affecting criteria of the trust-building process; only experts assessed the subfactors.

To click or not to click the link: the factors influencing internet banking users’ intention in responding to phishing emails

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Suganthi Manoharan ◽  
Norliza Katuk ◽  
Syahida Hassan ◽  
Rahayu Ahmad
Keyword(s):  
Online Survey ◽  
Reasoned Action ◽  
Least Squares Method ◽  
Internet Banking ◽  
Individual Factors ◽  
Content Type ◽  
Technological Factors ◽  
Factors Influencing ◽  
Phishing Attacks ◽  
The Individual

Purpose Despite internet banking’s popularity, there is a rise in phishing attacks related to online banking transactions. Phishing attacks involved the process of sending out electronic mails impersonating the valid banking institutions to their customers and demanding confidential data such as credential and transaction authorisation code. The purpose of this paper is to propose a theoretical model of individual and technological factors influencing Malaysian internet banking users’ intention in responding to malicious uniform resource locator (URL) in phishing email content. Design/methodology/approach It applied the protective motivation theory, the theories of reasoned action and planned behaviour, the habit theory and the trust theory to examine the factors influencing internet banking users’ intention to click URLs in phishing emails. The study identifies individual and technological factors with ten hypotheses. A total of 368 Malaysian respondents voluntarily participated in an online survey conducted in the first week of March 2021. The partial least squares method provided in SmartPLS-3 was used to model the data. Findings The results revealed that individual factors, namely, internet banking experience, understanding the phishing meaning, response cost, trust and perceived ability were the significant influencing factors of internet banking users’ intention to click the link in phishing emails. This study also suggested that technological factors were not relevant in describing the behavioural intention of internet banking users in clicking the links in phishing emails. Social implications The findings could contribute to Malaysian banking sectors and relevant government agencies in educating and increasing internet banking users’ awareness towards phishing emails. Originality/value The outcomes demonstrated the individual factors that influenced internet banking users’ intention in responding to phishing emails that are specific and relevant to Malaysia’s context.

Factors Influencing the Adoption of Internet Banking

2000 ◽  
Vol 1 (1) ◽  
pp. 1-44 ◽  
Author(s):  
Margaret Tan ◽  
◽  
Thompson Teo ◽  
Keyword(s):  
Internet Banking ◽  
Factors Influencing
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