scholarly journals Responsibility Of Travel Agent For Losses Suffered By Consumers Of Its Services Users

Author(s):  
I Ketut Budi ◽  
Desak Karina Evansa ◽  
I Ketut Widia ◽  
I Wayan Rideng
Keyword(s):  
Author(s):  
Mirza Ramadhani ◽  
Yorgin Ariyanto Pada ◽  
Gusti Sandyaga Putra ◽  
Andre William ◽  
Billy Moses ◽  
...  

2020 ◽  
Vol 2 (2) ◽  
pp. 133-151
Author(s):  
Ni Luh Indiani

The development of increasingly advanced technology has an important influence in the tourism service industry, namely the utilization of internet technology in the process of booking tour and travels through online travel agents. Conventional travel agents are increasingly being abandoned as travelers turn to online travel agents. Under these conditions conventional travel agents need to make a number of efforts to keep customers in order to survive. This study aims to analyze the effect of service quality on satisfaction, trust and loyalty of travel agent customers in Badung regency.Research respondents are domestic and foreign customers who use travel agent services in Badung regency, as many as 70 respondents. Data collection was done through survey using questionnaire. Testing research hypothesis using Partial Least Square (PLS).The result of the research shows that 1) the quality of service has positive and significant effect to customer satisfaction, trust and loyalty, 2) customer satisfaction has positive and insignificant effect to customer loyalty, 3) customer trust has negative and insignificant effect to customer loyalty, 4) satisfaction and customer trust does not mediate the influence of service quality on customer loyalty.Travel agent in Badung regency should improve and pay attention to the indicators supporting the satisfaction, trust and customer loyalty so that customers are not easy to switch to competitors.


Media Wisata ◽  
2021 ◽  
Vol 17 (1) ◽  
Author(s):  
Lutfi Hendriyati

Technological developments and can change the mind and desires of guests in booking hotel rooms. Online travel agents are one of the most advanced products that are currently booming, and also for changes room reservation to be direct or go shows switching to using online travel agents. The purpose of this study was to know information why the guest booking room directly going to online travel agents, in order to improve the e-commerce effort of services to maintain guests while still choosing Mutiara Malioboro Hotel Yogyakarta as a place to stay. Research is an online travel agent that can increase hotel occupancy rates because they are accessible, efficient and effective at competitive prices, as well as hotel costs with sales costs, fees and employee usage fees. Management support in OTA is also needed in an effort to increase the number of orders through OTA.


2020 ◽  
Vol 2 (1) ◽  
pp. 43-49
Author(s):  
Danang Tejo Kumoro ◽  
Uswatun Hasanah

This article is an overview of the website design interface of Lombok travel agencymorotravel.id. This review carried out using a heuristic evaluation introduced by Molich andNielsen that evaluates an interface in an information system. Heuristic evaluation is a guidethat can guide the design or used it as a tool for criticizing a decision taken. The aim is toimprove the model effectively. The evaluation includes visibility of system status, compatibilitybetween the system and the real world, control of user freedom, standards, and consistency,error prevention, user recognition of the system, flexibility and efficiency, aesthetic values andminimum values, system help, help features, and documentation. The purpose of thisevaluation is to measure morotravel.id's interface standard as one of the travel agent websitesin Lombok so that it can become a reference for information systems in the world of tourism.Based on the evaluation, it has stated that overall the morotravel.id site interface is feasible touse because it fulfills the completeness of the principles in the heuristic assessment. Still, ithas some things that need to be improved, especially in the help system and documentation.Heuristic evaluation is pragmatic and easy to do so that it gets quick results. Although thismethod does not produce high certainty, it is a relatively easy method to start an analysis ofinterface design. The hope for the next is the use of more than one way to improve the qualityof the analysis results because it meets the principle of complementarity in each evaluationmethod


2017 ◽  
Vol 13 (3) ◽  
pp. 166-175
Author(s):  
Putu Karida Harsanti ◽  
◽  
Nyoman Indah Kusuma Dewi ◽  
Ni Wayan Sukartini ◽  
◽  
...  

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