The Impact of Complaints between Frontline Service Employees on Consumers—Based on Critical Incident Technique
2018 ◽
Vol 08
(03)
◽
pp. 793-802
2020 ◽
Vol 54
(10)
◽
pp. 2501-2521
◽
2017 ◽
Vol 27
(6)
◽
pp. 1105-1121
◽
2010 ◽
Vol 13
(4)
◽
pp. 426-438
◽
Keyword(s):
Keyword(s):
2018 ◽
Vol 28
(6)
◽
pp. 733-751
◽
Don’t just fix it, make it better! Using frontline service employees to improve recovery performance
2013 ◽
Vol 41
(5)
◽
pp. 515-530
◽
Keyword(s):
2019 ◽
Vol 33
(7)
◽
pp. 936-945
◽
2020 ◽
Vol ahead-of-print
(ahead-of-print)
◽
2014 ◽
Vol 17
(4)
◽
pp. 367-380
◽