scholarly journals Consumers’ preference and satisfaction of GSM service providers among students of tertiary institutions in Lagos State, Nigeria

2018 ◽  
Vol 37 (4) ◽  
pp. 1099
Author(s):  
A.M. Opele ◽  
O.J. Afolabi ◽  
T.A. Onifade
2020 ◽  
Vol 39 (2) ◽  
pp. 484-492
Author(s):  
A.M. Opele ◽  
O.J. Afolabi ◽  
H.O. Adetayo

The study examined the influence of service quality on preference for mobile telecommunication (GSM) service providers among students of tertiary institutions in Lagos State. Specifically, the study determined the influence of service assurance on preference for GSM service provider and assessed the influence of service empathy on preference for GSM service providers among students of tertiary institutions in Lagos State. Findings from the study revealed that service assurance positively and significantly influenced preference for mobile telecommunication (GSM) service providers among students of tertiary institutions (Adj. R2 = .008, F (8,1051) = 2.110, p <.05). Also, findings from the study indicated that empathy positively and significantly influenced preference for mobile telecommunication (GSM) service providers among students of tertiary institutions (Adj. R2 = .008, F (8, 1051) = 2.110, p <.05). The study concluded that increased service quality led to increased preference for GSM service providers among students of tertiary institutions in Lagos State. Thus, an increase in service quality led to an increase in preference for GSM service providers among students of tertiary institutions in Lagos State. Therefore GSM service providers should improve on service assurance and service empathy to enhance consumers’ preference. Keywords: Service quality, customer preference, assurance, empathy, telecommunication


Author(s):  
David O. Olukanni ◽  
Ola O. Oresanya

One of the challenges of Lagos State is efficient and cost-effective solid waste management. This paper focuses on progress made in waste management operations in the State. An assessment to know how waste generation, collection, transportation and disposal have put demands on state resources, and its physical infrastructure was carried out. The state generates about 12,000 metric tons of waste daily (0.72kg/person/day). Due to limited budgetary allocation, the state government instituted the Lagos State Waste Management Authority (LAWMA) to perform supervisory roles and charged with the implementation, advocacy, monitoring and enforcement of waste management policies. As part of its roles, the agency enlisted Private Service Providers (PSP) for the purpose of appropriate billing of waste services. LAWMA centrally collects revenue and remits agreed portion of 60% of waste charges to individual PSP accounts in accordance to estimated waste collected. The state is focused on resource recovery programs such as composting, land filling and pelletizing of plastics and nylons. The implications (environmental, economic, social and financial) for managing solid waste gives credence to the renewal campaign for resource conservation and environmental sustainability. Thus, the 4 Rs of waste management – Reduction, Reuse, Recovery and Recycling are being demonstrated through establishment of compost production plant, championing of Waste-To-Wealth Initiatives and Renewable Energy (RE).


Sign in / Sign up

Export Citation Format

Share Document