Dimensions of Service Quality in Health-Fitness Clubs in China

The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements. Phase II implemented a series of quantitative research procedures to examine the measurement properties of statements developed in Phase I. Conducting exploratory factor analysis, confirmatory factor analysis, and structural equation modeling analyses based on responses of club members (N = 533), we identified a total of 27 items in six dimensions: service recovery, service assurance, facility function, program operation, instructor quality, and staff performance. These factors significantly (p < 0.05) predicted customer satisfaction with fitness clubs in China. The findings highlight the importance of high-quality service delivery, service recovery, and service assurance and pinpoint specific areas for improvement.

Wong Solo Restaurant Service As A Provider Of Processed Chicken Meat To Customer Satisfaction

The development of poultry farming business is increasing rapidly and contributes greatly in the fulfillment of protein needs. The business sector of processed chicken meat such as cafes, restaurants, and restaurants and sea food to meet the needs of consumers. The research aims to analyze the type of service in influencing the satisfaction of consumers of Wong Solo Kendari Branch by using survey methods and using accidental sampling techniques as many as 60 respondents. It is then analyzed using multiple linear regression tests. The results showed physical evidence, reliability, responsiveness, service assurance, and caring together have a very real effect on consumer satisfaction (p<0.01) in Wong Solo restaurants and factors that correlate positively to customer satisfaction are responsiveness, service assurance and care, while variables that correlate negatively to consumer satisfaction are physical evidence and reliability. Variable concern partially affects consumer satisfaction (P<0.01).

Efficient Fault Tolerance on Cloud Environments

With mission critical web applications and resources being hosted on cloud environments, and cloud services growing fast, the need for having greater level of service assurance regarding fault tolerance for availability and reliability has increased. The high priority now is ensuring a fault tolerant environment that can keep the systems up and running. To minimize the impact of downtime or accessibility failure due to systems, network devices or hardware, the expectations are that such failures need to be anticipated and handled proactively in fast, intelligent way. This article discusses the fault tolerance system for cloud computing environments, analyzes whether this is effective for Cloud environments.

Telemedicine Adoption Opportunities and Challenges in the Developing World

Mapping opportunities and challenges of telemedicine adoption in an emerging economy has always been presumptive due to the scarcity of empirical evidence. Only recently the potential influencing factors of both issues in the rural context of emerging economies (using Bangladesh as a cases study) were investigated. Analysis of existing literature identified seven broad categories of challenges (e.g., deficient organisational commitment, inadequate technological infrastructure, insufficient resource allocations, deficient service quality, clinicians demotivation, patients' dissatisfaction, and patients' distrust) and six broad categories of opportunities (e.g., service usefulness, service assurance, secured patient privacy, adequacy of services, peer influence on use of services, and environmental conditions) concerning telemedicine adoption. Their significance is outlined. These findings contribute to the literature by distinguishing significant factors, which can positively favour or deter telemedicine implementation in developing countries and similar settings.

The role of service empathy and assurance in building customer loyalty in the Nigerian road transport industry

Basing on the RATER model of service quality, we explored the role service empathy and assurance in building road transport customers’ loyalty intention. Being a quantitative study, data from 318 valid responses, analyzed with simple regression analysis in SPSS 21.0, indicate that the two constructs – service empathy and service assurance are positive and significant predictors of customer loyalty. Further, with 82% and 78.8% variance explained for assurance and empathy respectively, results indicate that service assurance drives more customer loyalty than service empathy in the organized road transport industry in Nigeria. To attract and retain customers, operators in the industry must be service quality conscious.