The Role of Communication in Intuitive and Analytical Employee Selection

Keyword(s):  
2018 ◽  
Vol 13 (4) ◽  
pp. 605-622 ◽  
Author(s):  
Krista Jaakson ◽  
Maaja Vadi ◽  
Ilona Baumane-Vītoliņa

Purpose Employee dishonesty is problematic for businesses in general, particularly for retailers. The purpose of this paper is to empirically analyse selected factors associated with the perceived likelihood of dishonest behaviour among retail employees. Specifically, the role of three negative work outcomes – insufficient pay, boredom, and perceived injustice – is investigated, as well as the effect of individual values and espoused organisational values. Design/methodology/approach The sample consisted of 784 retail employees from six retail organisations located in Estonia and Latvia. A survey questionnaire that used manipulated scenarios of work outcomes and organisational values was administered. Findings The study concludes that perceived injustice produces more dishonesty than other negative work outcomes (insufficient pay and boredom), whereas boredom was a surprisingly strong trigger for the perceived likelihood of dishonest behaviour. Individual ethical values determined the perceived likelihood of dishonest behaviour as hypothesised while sensation-seeking values did not. Espoused organisational values had no significant effect on the perceived likelihood of dishonest behaviour. Practical implications The results imply that the breach of distributional and procedural justice simultaneously associates most with employee dishonesty, and retail employee selection is the key to curbing dishonest behaviour in the workplace. Originality/value The paper makes a contribution to behavioural ethics literature by studying dishonest employee behaviour in the post-communist context while addressing various forms of dishonest behaviour, in addition to stealing. Also, the effect of espoused organisational values has been scarcely studied before.


2003 ◽  
Vol 130 (1) ◽  
pp. 97-110 ◽  
Author(s):  
Kathryn M. Oien ◽  
Phillip N. Goernert

2018 ◽  
Vol 30 (2) ◽  
pp. 163-185 ◽  
Author(s):  
Isabella Grabner ◽  
Arthur Posch ◽  
Markus Wabnegg

ABSTRACT Recent research in strategic management claims that firms need appropriate structures for capabilities to materialize into performance. Following this argument, we posit that the design of management control systems influences a firm's ability to exploit innovation capability and translate it into innovation performance. While we argue for value communication and employee selection as suitable control practices in this context, we expect performance monitoring and behavior monitoring to obstruct the materialization of innovation capability in organizations. Moreover, we elucidate the role of perceived environmental uncertainty as a relevant contextual factor that influences the costs and benefits of management control practices and the extent to which they can support or hinder the innovation process. We empirically test our hypotheses by combining survey data with patent information of the firms in our sample. In sum, our study contributes to the innovation literature within and beyond the field of accounting by highlighting the crucial role of management control in translating a firm's innovation capability into actual innovation performance.


2017 ◽  
Vol 10 (4) ◽  
pp. 696-701 ◽  
Author(s):  
Cody B. Cox ◽  
Andrew House ◽  
Alex Lopez ◽  
Gregory J. Pool

Morelli, Potosky, Arthur, and Tippins (2017) articulate a strong need for industrial and organizational (I-O) psychologists to develop a more theory-based understanding of the role of technology in employee selection and assessment. We agree with their concerns but argue that this issue should include examination of how technology impacts training also. Researchers have noted that training is increasingly important for firms, and technology-enhanced training can improve learning and transfer (Ford & Meyer, 2013). However, the arguments that the authors make about the need for a theory-driven approach for examining the impact of technology on selection applies to training outcomes as well. Although considerable evidence exists that workplace training is effective and that technology can impact the success of training, there has been less theory-driven research exploring how technology can enhance or detract from training success. Researchers have already identified several variables related to technology that promote learning, but one variable that remains consistently unexplored in the organizational literature is immersion. This research is particularly important given how increasingly accessible immersive technology, such as virtual reality (VR), is becoming. Thus, we argue that as virtual training environments become more widely available, the variable of “immersion” in training environments is a particularly important one that warrants additional research.


2011 ◽  
Vol 4 (4) ◽  
pp. 566-570 ◽  
Author(s):  
Michael A. McDaniel ◽  
Sven Kepes ◽  
George C. Banks

This response summarizes commentaries on the M. A. McDaniel, S. Kepes, and G. C. Banks (2011) article, which argued that the Uniform Guidelines on Employee Selection Procedures are a detriment to the field of personnel selection. Several themes were present in the commentaries. No compelling arguments were presented to dispute the assertion that mean racial differences in job-related attributes will be with us for a long time. However, compelling arguments were made that the disparate impact theory of discrimination is a more central issue for personnel selection than the Uniform Guidelines. Similarly, arguments were presented that the assessment of adverse impact is problematic and that expert witness testimony needs improvement. Areas in need of further investigation were also identified. Finally, the role of the Society of Industrial and Organizational Psychology (SIOP) in guiding regulatory, legislative, and court actions was considered.


Author(s):  
Chien-Wen Tsai

The international tourist hotel industry that focuses on quality of the “tangible” service is a typical high-contact service. Many studies raised the importance of recruitment criteria for aesthetic labour. To survive in the recent competitive work environment, many hoteliers enhance their competitiveness in the process of service employee selection and emphasize the importance of physical attractiveness. However, it is “self-confidence” to be the basic reason for employees to perform their attractive manner and professional jobs. This study uses self-confidence as a moderator which is rare relevant empirical evidence to confirm the relationships between physical attractiveness, professional competence and service attitude. The results show that confidence of the service personnel, physical attractiveness and professional competence have positive significant correlation relationships with service attitude. Service personnel's “self-confidence” is the most important variable towards service attitude. The study borrows selection and training functions of human resource management to integrate the knowledge of psychology, marketing management to expand the theory.


2019 ◽  
Vol 27 (4) ◽  
pp. 357-370 ◽  
Author(s):  
Andrew M. Carnes ◽  
Kevin G. Knotts ◽  
Timothy P. Munyon ◽  
Joyce T. Heames ◽  
Jeffery D. Houghton

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