Human Resource Management in the Hospitality Industry

2019 ◽  
Author(s):  
Michael J. Boella ◽  
Steven Goss-Turner
2019 ◽  
Author(s):  
Rozila Ahmad ◽  
Nurhazani Mohd Shariff

Introduction to Human Resource Management in Tourism and Hospitality Industry is written for the reference of students taking courses related to human resource management in tourism and hospitality industry. This book contains some information of tourism and hospitality industry in Malaysia. Included in this book is information regarding industrial relations in Malaysia which applies Malaysian laws as some of the international laws are not applicable in Malaysia.This book applies new theories and information from a new source of reference to help students gain a new perspective on human resource management in the tourism and hospitality industry. The scope of the content is comprised of the overview of human resource management in tourism and hospitality industry, recruitment and selection, motivation, training and development, performance appraisal, reward, organization communication, employee relations and labour relations, leadership, international HRM, and the future of HRM in the tourism and hospitality industry.


Author(s):  
Anastasia A. Katou

The purpose of this chapter is to review methodological issues highlighted in the empirical literature in the field of strategic human resource management that may be applied to the hospitality industry, and to propose possible solutions to overcome methodological problems. The chapter makes use of a general HRM-performance linkage framework that refers to the ‘black box' in strategic human resource management, and is based on the three HRM perspectives (universalistic, contingency, configurational).


2016 ◽  
pp. 2323-2340
Author(s):  
Mohinder Chand Dhiman ◽  
Amit Kumar

In the present era of globalization, human resources is the most important asset for any organization and a source of achieving competitive advantage. The theory, research, and practice of human resource management (HRM) has evolved considerably over the past century; experiencing a major transformation in practices within the most recent three decades. Today, HRM is regarded as the source of sustained competitive advantage for many organizations operating in a global economy, with no exception for the tourism and hospitality industry. While there is growing evidence that the practice of human resource management in the hospitality industry is characterized by informality, there is less evidence about the emerging theoretical and practical aspects of HRM. Thus, this chapter makes a modest attempt in the direction of building management concerns and advocacy for better HRM systems and practices in Indian hospitality industry.


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