Introduction. Health care workers often come into conflict situations while
performing their daily activities. People behave differently when they come
into conflicts and they are usually not aware of their own reactions. The aim
of this paper was to establish the presence of conflict styles among health
workers and the differences in relation to demographic characteristics
(education, working experience, managerial position). Material and Methods.
The research was done as a cross-sectional study and through surveys. The
conflict handling questionnaire was used as the research instrument. The
questionnaire contained 30 statements arranged in five dimensions of conflict
styles. The sample included one hundred nurses and fifty-five doctors.
Results. The research showed that accommodating was the most often used
conflict style. There was no significant difference in styles of managerial
and non-managerial staff, but there was a significant difference in the
styles adopted by doctors and nurses. It should be noted that nurses used
avoiding and accommodating conflict styles much more often. Conclusion. It is
important to increase the awareness of conflict existence and the possibility
of solving the problem constructively in order to achieve more efficient duty
performance.
Conflict styles observed in doctors and nurses in health care organization