Designing Technical and Professional Communication

2021 ◽  
Author(s):  
Deborah C. Andrews ◽  
Jason C.K. Tham
Keyword(s):  
Professional Communication ◽  
Technical And Professional Communication

Composing Like an Entrepreneur: The Pedagogical Implications of Design Thinking in the Workplace

2021 ◽  
pp. 004728162110315
Author(s):  
Mason Pellegrini
Keyword(s):  
Design Thinking ◽  
Web Design ◽  
Professional Communication ◽  
Business Success ◽  
Current State ◽  
Composing Process ◽  
State Of Research ◽  
Design Firms ◽  
Fierce Competition ◽  
Technical And Professional Communication

Fierce competition has made innovation increasingly necessary for business success, and this has increased the importance of user-based innovation strategies like design thinking (DT). While many studies in technical and professional communication (TPC) have explored how DT can be used pedagogically, no studies have done this through investigating how DT is used as a workplace composing process. This study does exactly that. First, it presents the current state of research on pedagogical uses of DT in TPC, and then it builds upon those suggestions with an empirical study that chronicles on how two web design firms use DT to make websites. My main suggestion is to teach DT as a recursive process that allows students transcend potentially incorrect assumptions built into design tasks through gathering data not only from users, but from clients as well.

scholarly journals Project-oriented web scraping in technical communication research

2021 ◽  
Author(s):  
John Gallagher ◽  
Aaron Beveridge
Keyword(s):  
Technical Communication ◽  
Professional Communication ◽  
Communication Research ◽  
Research Practices ◽  
Web Scraping ◽  
Technical And Professional Communication ◽  
Technical Considerations

This article advocates for web-scraping as an effective method to augment and enhance technical and professional communication (TPC) research practices. Web scraping is used to create consistently structured and well-sampled datasets about domains, communities, demographics, and topics of interest to TPC scholars. After an extended description of web scraping, we identify technical considerations of the method as well as provide practitioner narratives. We then describe an overview of project-oriented web scraping, and we discuss implications for the concept as a sustainable approach to developing web-scraping methods for TPC research.

The Communicative Work of Biology-Journal Captions: Lessons for Technical and Professional Communication

2016 ◽  
Vol 25 (4) ◽  
pp. 260-277 ◽  
Author(s):  
Jordan Smith ◽  
Jo Mackiewicz ◽  
Derek Hanson ◽  
Shannon N. Fanning ◽  
Sara Doan
Keyword(s):  
Professional Communication ◽  
Technical And Professional Communication

Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

2021 ◽  
pp. 004728162110419
Author(s):  
Gustav Verhulsdonck ◽  
Tharon Howard ◽  
Jason Tham
Keyword(s):  
Artificial Intelligence ◽  
User Experience ◽  
Technical Communication ◽  
Design Thinking ◽  
Professional Communication ◽  
Ux Design ◽  
Content Strategy ◽  
The Impact ◽  
Technical And Professional Communication ◽  
User Centered

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

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