Role of Personal, Contextual and Psychological Factors on Innovative Work Behavior of Front-Line Employees in Service Sector: A Review Study

2019 ◽  
Vol 10 (1) ◽  
pp. 53-57
Author(s):  
Prof. (Dr.) Pardeep Ahlawat ◽  
Seema Sangwan
Keyword(s):  
Psychological Factors ◽  
Service Sector ◽  
Positive Impact ◽  
Work Behavior ◽  
Service Firms ◽  
Front Line ◽  
Innovative Work Behavior ◽  
Innovative Work ◽  
The Impact

Purpose: The purpose of this paper is to understand the Role of Personal, Contextual and Psychological Factors on Innovative Work Behavior of Front-Line Employees in service sector. Design/methodology/approach: Existing research emphasized the importance of innovative work behavior of Front-Line Employees in organizational growth and development. Several research paper, thesis, articles etc. have been reviewed to know impact of Personal, Contextual and Psychological factors. This study is based on secondary data.Findings: For service firms, innovation has turned out to be a significant factor inducing their performance and development due to rapid changing environment (Campo et al., 2014; Rodgers, 2007). Competition in the worldwide economy has progressively become knowledge-based and the same holds for service sectors, to achieve business success through smart NWOW (new ways of working) which can be analyzed and measured by performance analysis (Miikka, Maiju Vuolle, Aki J., H. Laihonen, A. Lönnqvist 2015).Limitations/Implications: Employees gave their different viewpoints on Innovative Work Behavior of Front-Line Employees both positive (gain competitive advantage) and negative (there’s chance of conflict of interest due to attitude problem), this paper covers the positive impact. Researches have been conducted on emphasizing a particular factor rather than collective study of all the factors simultaneously such as personal, contextual and psychological.Originality/Value: The paper studies the concept of Innovative work behavior and in relation to front line employees of service firms. It also analyzes the impact of various factors collectively such as personal, contextual and psychological factors on Innovative Work Behavior of front-line employees.

Impact of Inclusive Leadership on Project Success

2021 ◽  
Vol 12 (1) ◽  
pp. 63-79
Author(s):  
Arslan Mir ◽  
Muhammad Rafique ◽  
Namra Mubarak
Keyword(s):  
Knowledge Sharing ◽  
Project Success ◽  
Work Behavior ◽  
Inclusive Leadership ◽  
Innovative Work Behavior ◽  
Mediating Role ◽  
Innovative Work ◽  
The Impact ◽  
The Relationship

The objective of the present study is to investigate the impact of inclusive leadership on project success with the mediating role of innovative work behavior and moderating role of knowledge sharing. Data were collected from information technology projects in Pakistan. After validating the proposed model, path analysis was conducted. The findings revealed that inclusive leadership is significantly related with innovative work behavior and project success. Further, the findings showed that innovative work mediates the relationship between inclusive leadership and project success. Moreover, knowledge sharing doesn't moderate the relationship between inclusive leadership and innovative work behavior. The theoretical and practical implications and limitations of the study are discussed in detail.

scholarly journals Predicting overall Staffs’ Creativity and Innovative Work Behavior in Banking

2019 ◽  
Vol 14 (2) ◽  
pp. 188-202 ◽  
Author(s):  
Ho Thanh Tri ◽  
Vo Thi Nga ◽  
Juraj Sipko
Keyword(s):  
Work Environment ◽  
Structural Equation ◽  
Positive Impact ◽  
Empirical Test ◽  
Strong Relationship ◽  
Work Behavior ◽  
Empowering Leadership ◽  
Innovative Work Behavior ◽  
Innovative Work ◽  
The Impact

Abstract This study focuses on the impact of empowering leadership and challenges work environment on both sale employee’s creativity and innovative work behavior in the Vietnamese banking industry. An empirical test, a structural equation model comprising a sample of 319 sale employees in 15 banks, indicates a strong relationship between sales staff creativity and innovative work behavior. Moreover, the findings indicate that both an empowering leadership and a challenging work environment can trigger sale employees’ creativity. Finally, innovative work behavior has a positive impact on innovative output. In general, this study contributes with some suggestions for bank managers to identify appropriate methods in order to stimulate the creativity and innovative work behavior of employees with the objective of achieving strong and sustainable business performance.

scholarly journals The Impact of Transformational Leadership Effects on Innovative Work Behavior by the Moderating Role of Psychological Empowerment

2019 ◽  
Vol 8 ◽  
pp. 925-938 ◽  
Author(s):  
Arif Md. Khan ◽  
Amer Hamzah Bin Jantan ◽  
Lailawati Binti Mohd Salleh ◽  
Zuraina Dato’ Mansor ◽  
Md Asadul Islam ◽  
...  
Keyword(s):  
Transformational Leadership ◽  
Psychological Empowerment ◽  
Work Behavior ◽  
Innovative Work Behavior ◽  
Innovative Work ◽  
The Impact ◽  
Moderating Role

scholarly journals Ethical Leadership and Innovative Work Behavior: The Mediating Role of Individual Attributes

2020 ◽  
Vol 6 (3) ◽  
pp. 68 ◽  
Author(s):  
Zulfiqar Ahmed Iqbal ◽  
Ghulam Abid ◽  
Francoise Contreras ◽  
Qandeel Hassan ◽  
Rabbia Zafar
Keyword(s):  
Social Exchange ◽  
Ethical Leadership ◽  
Creative Thinking ◽  
Social Exchange Theory ◽  
Service Sector ◽  
Work Behavior ◽  
Cross Sectional ◽  
Innovative Work Behavior ◽  
Innovative Work

Based on the social exchange theory, the aim of this study is to investigate the direct and indirect influence of ethical leadership on employee innovative work behavior, examining the intervening role of individual variables such as thriving at work and attitudes towards performing well in this relationship. The data was collected using self-reporting survey questionnaires by using a multi-source and cross-sectional study design with service sector employees from two different samples: the U.K. and Pakistan. The findings supported the hypothesized model, where direct and dual mediation were tested. The results extend our understanding as to how positive attitude and psychological states together create positive feelings in employees and enhance their capacity for creative thinking and implementations of new ideas.

Critical reflection and innovative work behavior: the mediating role of individual unlearning

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Roman Kmieciak
Keyword(s):  
Human Resource Development ◽  
Critical Reflection ◽  
Job Characteristics ◽  
Work Behavior ◽  
Work Behaviors ◽  
Content Type ◽  
Innovative Work Behavior ◽  
Innovative Work ◽  
The Impact

PurposeAlthough employees' innovative work behaviors are crucial for innovativeness and the success of modern organization, the impact of individual unlearning and critical reflection on innovative work behaviors is underresearched. This study's goal is to empirically examine relationships between job characteristics, critical reflection, unlearning and innovative work behaviors.Design/methodology/approachThis study uses survey data from 252 Polish employees and the partial least squares method.FindingsThe results indicated that, among three considered job characteristics, only problem-solving demands were related to critical reflection. This study also shows that critical reflection is both direct and indirect, through individual unlearning, related to both idea generation and idea realization. However, nonmanagers have stronger relationships between unlearning and innovative work behaviors than do managers, while managers have stronger relationships between critical reflection and innovative work behaviors.Practical implicationsResults of this study may be used by human resource development managers to improve employees' innovative work behavior.Originality/valueThe study contributes to the limited empirical research on the role of critical reflection and individual unlearning for innovative work behavior. This study also explores which job characteristic affects critical reflection.

Do nurses display innovative work behavior when their values match with hospitals’ values?

2018 ◽  
Vol 21 (1) ◽  
pp. 157-171 ◽  
Author(s):  
Bilal Afsar ◽  
Sadia Cheema ◽  
Bilal Bin Saeed
Keyword(s):  
Psychological Empowerment ◽  
Value Congruence ◽  
Work Behavior ◽  
Public Health Care ◽  
Content Type ◽  
Innovative Work Behavior ◽  
Mediating Role ◽  
Innovative Work ◽  
The Impact

Purpose The purpose of this paper is to draw on organizational psychology, innovation and knowledge management literatures to investigate the impact of a nurse’s person-organization (P-O) fit on his/her innovative work behavior (IWB). Furthermore, in order to understand the psychological mechanisms surrounding this relationship, the authors examine the mediating role of psychological empowerment and the moderating role of knowledge sharing behavior. Design/methodology/approach Data were collected from 441 nurses and 73 doctors through structured questionnaires from four public sector hospitals in Thailand. Findings Results of the study indicate that nurse’s P-O fit is positively related to both self (nurse) and doctor’s ratings of innovative behaviors and that psychological empowerment mediates this relationship. These results imply that a nurse’s perception of value congruence impacts his/her perception about feeling of empowerment, which in turn helps in engaging him/her into acts of innovativeness more often. The results also show that the relationship between P-O fit and IWB is stronger among nurses who frequently share their best practices and mistakes with co-workers. Originality/value Employee involvement in innovative work is of crucial importance for organization’s competitiveness, especially in the nursing profession. The compatibility between personal and organizational values is a vital ingredient of our personal, social and professional worlds. Although research has identified some antecedents of nurses’ IWB, it is unclear how P-O fit influence nurses’ IWB. Nurses with stronger value congruence when empowered psychologically may respond more effectively to display IWBs in current dynamic and challenging public health care work environments.

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