<p>This paper contributes to the development of a broader framework for the identification of the key features of a functional system of social services and benefits. This should allow for the elaboration of a social services’ network ruled by common general principles and values. Related to this subject is the aim to determine –based on international experience and practices– the best way to deal with both local and national needs and vice versa. After introducing the framework of analysis used to interpret the experiences of social services providers across the European Union, we present the EKKA (National Centre for Social Solidarity) Network as an example of a coordination pole connecting the<br />European, the national as well as the local level. We conclude this paper by highlighting the civic added value of the activities of social services, and<br />voluntary social services in particular, with regard to the European Union and in the light of criteria such as their non-profit character, the special legal mandate given to them as civic actors, their mission within society, working with volunteers in particular, and their quality management system used to maintain adequate quality standards.</p>
The Commission strategy for supporting the quality of social services of general interest across the European Union