Strategies Operations Health Services Processes in Organizational Restructuring: Impact on marketing Organizations Health Services and Validation of Word of Mouth Marketing.

2014 ◽  
Author(s):  
Sonia Francisca Monken ◽  
Thaissa Souza Mendes
Keyword(s):  
Health Services ◽  
Word Of Mouth ◽  
Organizational Restructuring

scholarly journals Understanding the Role of Mobile Internet-Based Health Services on Patient Satisfaction and Word-of-Mouth

2018 ◽  
Vol 15 (9) ◽  
pp. 1972 ◽  
Author(s):  
Dongxiao Gu ◽  
Xuejie Yang ◽  
Xingguo Li ◽  
Hemant Jain ◽  
Changyong Liang
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Perceived Risk ◽  
Word Of Mouth ◽  
Academic Research ◽  
Healthcare Services ◽  
Mobile Internet ◽  
Perceived Usefulness ◽  
Large Hospital ◽  
Facilitating Conditions

With the rapid advancement of Web 2.0 technologies, Internet medicine, and mobile healthcare, the influence of the use of patient-oriented Mobile Internet-based Health Services (MIHS) on patient satisfaction and the electronic word-of-mouth (WOM) of health service agencies is becoming the focus of the academic research community. Many large hospitals, including some Internet hospitals, have provided various online healthcare service platforms that enable patients to expediently consult with physicians and obtain healthcare services in an online to offline format. The purpose of this study is to analyze the main mechanisms of how the features and users’ experiences of MIHS influenced patient satisfaction and continuous use behaviors of the system to generate additional WOM dissemination behaviors. Based on post-adoption behavior and Expectation Confirmation Model of Information Technology Continuance (ECM-IT), this study conducted an empirical study through data collection from users (patients) from a large hospital providing online healthcare services. A total of 494 pieces of data were collected and analyzed using SmartPLS2.0(SmartPLS GmbH, Hamburg, Gernmany). The results show that: (1) patient satisfaction with MIHS and their intentions to continue use of MIHS have significantly positive influences on WOM; (2) patient satisfaction with MIHS is positively influenced by perceived usefulness and confirmation of MIHS performance expectations; (3) and patient intentions to continue use of MIHS are also affected by some technology factors, such as facilitating conditions and perceived risk, as well as some subjective feelings, such as perceived usefulness and perceived interactivity. The results of this study provide important implications for both research and practice of public health.

Health services: what might the future be?

1986 ◽  
Vol 50 (11) ◽  
pp. 693-696
Author(s):  
CA Evans
Keyword(s):  
Health Services ◽  
The Future

A Typology of Caregiving Situations and Service Use in Family Carers of Older People in Six European Countries

GeroPsych ◽  
2011 ◽  
Vol 24 (1) ◽  
pp. 5-18 ◽  
Author(s):  
Mirko Di Rosa ◽  
Christopher Kofahl ◽  
Kevin McKee ◽  
Barbara Bień ◽  
Giovanni Lamura ◽  
...  
Keyword(s):  
Health Services ◽  
Older People ◽  
Support Services ◽  
Family Caregiving ◽  
Service Use ◽  
European Countries ◽  
Limited Resources ◽  
Family Carers ◽  
Policy Initiatives ◽  
Typology Of Care

This paper presents the EUROFAMCARE study findings, examining a typology of care situations for family carers of older people, and the interplay of carers with social and health services. Despite the complexity of family caregiving situations across Europe, our analyses determined the existence of seven “caregiving situations,” varying on a range of critical indicators. Our study also describes the availability and use of different support services for carers and care receivers, and carers’ preferences for the characteristics of support services. Our findings have relevance for policy initiatives in Europe, where limited resources need to be more equitably distributed and services should be targeted to caregiving situations reflecting the greatest need, and organized to reflect the preferences of family carers.

Sign in / Sign up

Export Citation Format

Share Document