Abstract
Background: Annually thousands of traffic collisions occur on the roads of Iran. The present study aimed to investigate the challenges of car crash Scene Management (SM) in East Azerbaijan, Iran.Methods: In this qualitative study, data were collected using in-depth semi-structured interviews with road accidents responders and analyzed using content analysis coding, and merging. Then, subcategories and themes were extracted from the integration of similar codes. The participants were selected using the purposive sampling method, and the interviews were continued until reaching data saturation.Results: Totally 20 participants were interviewed, out of which 167 challenges, 28 subcategories, and 9 themes were identified including: infrastructural problems, lack of preparedness, challenges of triage, deficiencies and limitations, management of special (hazardous) incidents, communication problems with the casualties, lack of coordination, lack of psychosocial support of responders, cultural and social challenges.Conclusion: Every road crash requires an immediate and effective response, but because this process is an inter-sectoral issue, it is faced with several challenges. The most important of them is the lack of coordination between different responders. Therefore, it is necessary to address these challenges by formulating a comprehensive plan, designating a lead organization, assigning a single phone number for requesting emergency services, eliminating deficiencies and shortcomings, training and empowerment of emergency staff and conducting participatory exercise.