MICOSE4aPS: Industrially Applicable Maturity Metric to Improve Systematic Reuse of Control Software

automated Production Systems (aPS) are highly complex, mechatronic systems that usually have to operate reliably for many decades. Standardization and reuse of control software modules is a core prerequisite to achieve the required system quality in increasingly shorter development cycles. However, industrial case studies in aPS show that many aPS companies still struggle with strategically reusing software. This paper proposes a metric-based approach to objectively measure the m aturity of i ndustrial IEC 61131-based co ntrol s oftwar e in aPS (MICOSE4aPS) to identify potential weaknesses and quality issues hampering systematic reuse. Module developers in the machine and plant manufacturing industry can directly benefit as the metric calculation is integrated into the software engineering workflow. An in-depth industrial evaluation in a top-ranked machine manufacturing company in food packaging and an expert evaluation with different companies confirmed the benefit of efficiently managing the quality of control software.

Managing the most important asset: a twenty year review on the performance management literature

Purpose The three objectives served by this review are to provide readers a limpid insight about the topic performance management (PM), to analyse the latest trends in PM literature and to illustrate the theoretical perspectives. It would be fascinating for the practitioners and researchers to see the latest trends in the PM system, which is not yet covered in previous reviews. The study covers the historical and theoretical perspectives of human resource management practices. We also try to unveil some of the theoretical debates and conflicts regarding the topic. Design/methodology/approach We reviewed 139 studies on PM published within the last 20 years (2000–2020). The method used here is the integrative review method. The criteria used to determine studies are articles from peer-reviewed journals regarding the PM system published between 2000 and 2020. The initial search for studies was conducted using an extensive journal database, and then an intensive reference-based search was also done. Each selected article was coded, themes were identified, and trends for every 5 years were determined. All the articles were analysed and classified based on the methodology used to identify qualitative and quantitative studies. Findings The review concludes that PM literature's emphasis shifted from traditional historical evaluations conducted once or twice a year to forward-looking, feedback-enriched PM systems. By segregating the studies into 5-year periods, we could extract five significant trends that prevailed in the PM literature from 2000 to 2020: reactions to PM system, factors that influence PM system, quality of rating sources, evaluating the PM system and types of the PM system. The review ends with a discussion of practical implications and avenues for future research. Research limitations/implications It is equally a limitation and strength of this paper that we conducted a review of 139 articles to cover the whole works in PM literature during the last 20 years. The study could not concentrate on any specific PM theme, such as exploring employee outcomes or organizational outcomes. Likewise, the studies on public sector and non-profit organizations are excluded from this review, which constitutes a significant share of PM literature. Another significant limitation is that the selected articles are classified only based on their methodology; further classification based on different themes and contexts can also be done. Originality/value The study is an original review of the PM literature to identify the latest trends in the field.

SISTEM PENJAMINAN MUTU INTERNAL (SPMI)

The purpose of this research is to look at the educational achievements of students through an internal quality assurance system and as a tool to achieve and maintain school progress. Research, with a quantative approach. The data obtained is obtained through interview techniques, observations, and library studies. The results of the study were analyzed by using data reduction, presentation of data and drawing conclusions. The findings of the meaning of the importance of SPMI are implemented in elementary school educational institutions. The study was conducted at one of SMAN 3 Wajo's schools. The results of this study show that: (1) SPMI which is carried out continuously contributes to the acquisition of superior accreditation ratings. (2) The SPMI cycle that is carried out in its entirety has guided the course of various tasks from school stakeholders. (3) Quality culture can be created through the implementation of SPMI.Keywords: Internal Quality Assurance System; Quality of SMAN 3 Wajo School

CRM system implementation and firm performance: the role of consultant facilitation and user involvement

Purpose The current research aims to answer the following question: To what extent and under what conditions does hiring consultants to implement a customer relationship management (CRM) system produce performance gains for companies? To answer this question, this research delves into the critical interdependent roles of CRM consultant resources (CR) and user involvement (UI) in overcoming CRM’s technological and organizational implementation challenges. Design/methodology/approach A quantitative field study methodology was used to empirically test the research hypotheses. Cross-sectional data (N = 126) were collected from large client companies using CRM technology. Partial least squares-structural equation modeling was used to estimate the significance levels of the structural model. Findings The findings indicate that the extent to which CRM consultants improve CRM system quality (SQ) and, ultimately, firm performance, largely depends on UI, which acts as the key facilitating mechanism to cope with application complexity (APP) and requirements uncertainty (REQ). Originality/value This research probes into the largely unexplored interactions between CRM CR, UI, APP and REQ. Using these parameters, this model successfully predicts CRM SQ and firm performance.

An Explanatory Study of User Satisfaction

In achieving one of Brunei Vision 2035, which is to be among the top 10 in the world for quality of life, Ministry of Health (MOH) Brunei Darussalam has responded by implementing Brunei Healthcare Information and Management System (Bru-HIMS) that is equivalent to international best practices. Bru-HIMS has been implemented for about eight years since it first launched on 11 September 2012 where the outcome to user experience is unknown. Hence, this chapter investigates user satisfaction on Bru-HIMS specifically at RIPAS hospital and studies improvement towards providing quality healthcare in Brunei. DeLone and McLean Information System framework is applied to evaluate Bru-HIMS user satisfaction based on the six variables: information quality, system quality, service quality, intention to use and usage, perceived net benefits, and user satisfaction. Questionnaire survey was conducted to obtain primary data from Bru-HIMS. The findings demonstrate positive relationships between the six variables, which indicates Bru-HIMS has positively influenced Bru-HIMS users.

Human Resource Information System Use, Satisfaction, and Success

With the advent of technology in the workplace, the applicability of the human resource information system (HRIS) within organizations has gained momentum widely. Indeed, employees' perceptions towards human resource information system has changed gradually. Human resource information system is influencing employees' work activities to such an extent that it has become imperative precedence for organizations' to maintain HRIS quality. Keeping this in the background, the study aims to examine the relationship of HRIS system quality, HRIS information quality, HRIS service quality, and HRIS perceived usefulness in determining HRIS system use and its users' satisfaction. Further, the study also aims to analyze the relationship of HRIS system use and HRIS users' satisfaction in determining HRIS success in Indian organizations. A sample of 116 HR staffs and managers working in IT-enabled service sector from National Capital Region (India) has been taken for step-wise regression analyses. The findings of the study revealed that HRIS service quality and perceived usefulness showed a significant positive relationship with HRIS system use. The results also revealed that HRIS system quality and perceived usefulness showed a significant positive relationship with users' satisfaction. Further, the findings also revealed that HRIS system use and HRIS users' satisfaction has a significant relationship with HRIS success.

Fuzzy Ontology for Requirements Determination and Documentation During Software Development

Every business has an underlying information system. Quality and creditability of a system depend mainly on provided requirements. Good quality requirements of a system increase the degree of quality of the system. Hence, requirements determinations is of prime importance. Inadequate and misunderstood requirements are major problems in requirements determination. Major stakeholders of the requirements are non-computer professional users, who may provide imprecise, vague, and ambiguous requirements. Further, the system development process may be partly automated and based on platform such as web or Semantic Web. In this case, a proper ontology to represent requirements is needed. The chapter proposes a fuzzy RDF/XML-based ontology to document various requirements. A generic architecture of requirements management system is also provided. To demonstrate the presented approach, a case of student monitoring and learning is presented with sample software requirements specifications and interfaces to collect requirements. The chapter concludes with advantages, applications, and future enhancements.

Towards an Insight into Customer Behaviors in Virtual Brand Communities

This study aims at exploring the effects of customer’s personal factors and characteristics of brand community on customers’ behaviors in virtual brand community. The data were collected from customers of virtual brand communities in Vietnamese context via a survey. The data show that among the customer’s personal factors, customer ability has the largest impact on customer active behaviors in virtual brand community while customer motivation and opportunity have smaller significant influences on customer behaviors. Regarding the characteristics of virtual brand community, information quality posted in virtual community has the most dramatic effect on customer involvement in active behaviors. System quality is also relevant to customer behaviors, yet virtual interactivity and rewards are unrelated to customer activity involvement. With the findings, research shows useful suggestions for businesses in Vietnam in their efforts to understand the impact of customer behavior in the virtual community.

Performance Evaluation of WDM Optical Fiber Communication System in the presence of PMD

This paper investigates for rising optical fiber transmission strength, increasing bandwidth, and decreasing communication system weakness by using wavelength division multiplexing (WDM). WDM gives today's distention speed and communication traffic. Systems using WDM faces nonlinearities, which the most intensive nonlinear attack is, four wave mixing (FWM). FWM creates and increases crosstalk between WDM channels as a result slows down and impairs the performance of the communication system. This investigation uses orthogonal frequency division multiplexing (OFDM) for evaluating execution of WDM fiber system by repairing Polarization Mode Dispersion (PMD). We took results in the case of trying PMD-Emulator and without trying PMD-Emulator in the system design. We compared the results got in both cases. Furthermore, we compared the performance of the system with the investigations done using different ways, methods, and techniques for compensating PMD and FWM appears in WDM systems. As PMD-Emulator, helps enhancing the system design performance, and OFDM gives the feature of robustness and useful execution to the system. OFDM examined by appointing interfered orthogonal signal sets, for 16 channels; with equally spaced OFDM channels. Oure results showed that the optical fiber communication system using OFDM technique gives perfect removing FWM signal crosstalk, and accurate data transmission, comparing to other techniques used in other researches. We got a decreased FWM power to -77dBm, and the BER of -0.317. Furthermore, the system quality increased with applying PMD-Emulator and OFDM. In addition, using PMD-Emulator in the system design raised the results effectiveness. The program used in the present work is optisystem-15, and the results obtained in this study coincide with the theoretical and actual results obtained by the previous studies.