COVID-19 has brought the challenges to the business industry.This pandemic has forced the banking industry to adopt
digitalization and new-age technologies.Due to the pandemic banks aim to deliver best-in-class customer service and
frictionless experiences to their customers. COVID-19 has accelerated the need for digital solutions, video-based
interactions and omnichannel experiences. These features of digital platform are necessary for banks to provide
uninterrupted services,safely to customers and allow business as usual.Artificial Intelligence and Machine Learning are
enthusiastically adopted by the industry to transform their decision-making processes and focus aggressively on costs.
Customer experience is the primary focus for the banks that are looking for ways to improve it either with their
applications or simplifying customer journeys and introducing omnichannel experience.COVID-19 has forced banks to
focus on end-to-end digitalization that enable businesses to function, while “wow” (walk out working) factors such as
dashboards take a back seat.
Moving into the fast lane–AAFS, JFS, and our modern forensic world